I am currently on BT Infinity 2, and when I phoned up to try to get a retentions deal, was told there is no retentions department, and no MAC is now needed to leave? Customer services suggested reducing to Infinity 1 to save money, but I would rather not.
Is this true there is no BT broadband customer retentions?
If there actually is, does anybody have a direct phone number for them?
Many thanks.

I've always come across this number (0800.800.030) for the options team on the BT Community forums.

Last month I received a letter from them when my contract for broadband infinity was coming to an end. It was an offer of a reduction in cost of my broadband if I re-contracted infinity for another 12mths, to ring them on (0800 587 8820). I was happy to do so.
The very nice lady I spoke to went through all my services to see if I could save on anything else.

I can echo what the lady above says, speak to the customer options team and they maybe able to offer you something.

The reason MAC are no longer used is down to OFCOM forcing all ISPs to adhere to a new standard. GPL - Gaining Provider Lead, what it means in a nutshell is when you choose who your new ISP is going to be, they take care of everything. It is down to them to take ownership of the process. OFCOM had found that companies such as EE, BT and to some extent TalkTalk were abusing the MAC system in either not supplying it or making customers wait weeks rather than days.

However back to the top in hand, have you considered plusnet? They are owned by BT but are a separate unit. Currently their Fibre Extra is £22.50 a month, a substantial discount on BT, although this would drop to £19.99 if you moved your phone line as well.

Yes but the offers are poor. 2 or 3 years ago I was paying £17.25/mo for Infinity 2. The best they can offer me now is £22.50/mo, whereas the standard price was £26/mo until a couple of weeks ago.

I actually called them yesterday and they offered me bugger all. You will not get Sky-like retention deals from BT.

If it helps, I was offered BT Infinity 2 unlimited for £22.85 if I re-contracted for another 12-months. They said that was the best offer they could do, and I said I'd think about it.

Yep, that's the standard offer for existing customers. Not really an "offer" since everyone can get it if they call up, you don't even need to threaten to cancel. Until a week or two ago it was £21.50/mo.

I posted in another thread , just recontracted with BT for £32 Plus line rental (line rental saver)

Infinity 2 unlimited
Anytime calls
BT Sport HD Full via Sky ( really wanted this )
12 month contract

Happy with the service this last year , use my own router and get around 70mb download. Phoned up twice but guessing thats the standard offer , not too fussed if i retain reliability in service but has anyone got anything better.

Hi Satellite John,

My line was up for renewal about two months ago and i was offered a deal which would have costed me for phone evening and weekend calls with BT Infinity option 2 for £40 -
at the time i was paying £32 for both following a previous years discount.

After asking for my Mac code, the guy said he would send it to me half hour later. So i waited half hour, nothing, on calling them back asking for it, they said no - it will take 3-5 working days for a MAC code. He then questioned why i wanted to cancel and i made a remark that comparing with other providers, the new deal was more expensive than Plusnet.

BT Matched plusnet and now paying £32 pcm for both phone and infinity 2 - dont listen to their rubbish - dont take their first offer.

good luck

Not surprised they matched Plusnet Shaun, they own them!

If that includes line rental then that is an excellent deal, if not it isn't great...I am paying £23.80 pcm for Infinity 2 and anytime calls, and I am not on any discount as far as I know, certainly nothing on my bill to show any discounts.

Recontracted earlier this month. Meant to be on 18 month contract due to free BT TV but when the order email came through it stated 12 months!

£22.85pm plus line rental for

Infinity 2 unlimited
Weekend calls (have mobile for weekday calls)
Free BT TV with Sports pack and free homeplugs

They offered me the £21.50 pm deal only if I recontracted for 24 months - no thanks!

sick of this 50% off a few months' offer for new customers. I'm an out of contract Infinity 2 with phone (I paid a year up front) and BT Sport HD customer.
What's the best deal I could ask for - assume on the phone no in a previous post above? - and are they prepared to include the £5 for Champions League, does anyone know? thank you

you currently pay £49 a month going up in september
on plusnet I pay £38 for exactly the same thing.

bt must install a new fancy phone line for them to charge £132 a year more