W/S TV broken - help!

Dazza001

12-04-2005

I purchased this model of TV in Feb 2004 (the Bush WS6674SIL); last night it suddenly cut out when it was on, and I can't get the set to switch back on again - when I push the "on" button in, there's just a faint repeated whistling sound, but the red light that normally comes on isn't there and the remote control therefore can't activate the TV.
I have emailed the helpline address given, but would appreciate any ideas from forum members. Obviously, the set is only 14 months old, which is very annoying. I am not sure what the best thing to do is - getting someone out to repair it could be expensive, or they might tell me it's unrepairable - in any case, money spent on that could be put towards a new TV.
Any ideas, either specifically to do with the symptoms, or in general about where to take it from here?
Thanks in advance for any replies...

Dazza.

MaxCherry

12-04-2005

I cant offer any diagnosis but its amazing how much electrical equipment breaks down immediatly after the 12 month cover has finished.

chrisjr

12-04-2005

My TV stopped working a couple of months ago. Press the power button and zilch happened.

Now do you feel like taking the back off your telly? In my case I discovered that next to the power switch on the circuit board was a fuse that had blown. Replaced it and had no further problems.

Bearing in mind my TV is a Goodmans and yours is a Bush there is a reasonable chance that inside the case they are not entirely dissimilar....

Just be aware however that there is great potential for doing yourself some serious harm inside a TV. The picture tube has some serious voltage on it that can give you more than a tingle if you touch the wrong bit. So make sure it's unplugged and leave it off for a couple of hours (probably has been off long enough anyway) to discharge all the electronics before you go poking about in the back.

NB the fuse looks very similar to the type you put in a standard mains plug but is actually a 20mm type which is slightly smaller. If you've got a Maplin store near you they will have one no doubt. In mine it was 2A if memory serves.

Doctorb

12-04-2005

If when you try to switch the tv on there is a "chirping" sound coming from the rear, the fault is probably a line output transistor blown.
Best bet is not risk taking the back off and leave for an engineer.

hello2whoever

12-04-2005

lol its like the companys put a timer in the thing to set it to break down after the guarantee has run out...and when u buy a extended guarantee there down in the warehouse adjesting them timer. On another note, ive nearly got my free ipod...PM me if you want the link

On the TV front id reckomend you get a engineer in to have a look as i dont think anyone should ever try to make a diagnosis over the web. good luck and hope it all goes well, currently got a cheap freeview box thread open if you want to check it out..currently the £35 sagem from argos is in the lead..

John Currie

12-04-2005

Originally Posted by Dazza001:
“I purchased this model of TV in Feb 2004 (the Bush WS6674SIL); last night it suddenly cut out when it was on, and I can't get the set to switch back on again - when I push the "on" button in, there's just a faint repeated whistling sound, but the red light that normally comes on isn't there and the remote control therefore can't activate the TV.
I have emailed the helpline address given, but would appreciate any ideas from forum members. Obviously, the set is only 14 months old, which is very annoying. I am not sure what the best thing to do is - getting someone out to repair it could be expensive, or they might tell me it's unrepairable - in any case, money spent on that could be put towards a new TV.
Any ideas, either specifically to do with the symptoms, or in general about where to take it from here?
Thanks in advance for any replies...

Dazza.”

That model uses a very common "PT92" chassis. The noise you hear is called "Tripping" and what is happening is there is a short-circuit component causing the set to start.....it finds this short.....shuts down.....starts etc and it will repeat this until the short-circuit component is replaced.
It is NOT a fuse so do not have a go yourself, best to call around a few Tv repair shops give them the model no and ask for an estimate.

Dazza001

12-04-2005

Thanks a lot for all the replies, guys - I really appreciate it.
Interestingly, I got a reply from cust services, who want me to send a copy of the receipt to them; I had told them when it was I bought the set, so they've been told it's outwith the standard guarantee period.
Anyway, I'll see what that brings but will be ready to hunt around for a repair man in any case.
Thanks again,

Dazza.

sanderton

12-04-2005

Your legal rights do NOT expire after 12 months. A TV would reasonably be considered to have a useful life of many years. You have a claim against the shop you bought the TV from - they must fix it.

Consumer law still applies; the warranty/guarantee is in ADDITION to your legal rights, it does not replace them.

Check with your local Citizens Advice people, or look on their website.

sanderton

12-04-2005

FYI:

Quote:
“Repair or replacement of goods

You may have the right to a repair or replacement of your goods, but it will depend on when you bought them. If you bought the goods before 31 March 2003, you do not have the right to ask for a repair or replacement, but you may choose to accept one if the trader offers it to you.

If you bought your goods on or after 31 March 2003 and one of your rights under consumer law has been breached (see under heading Getting a full refund for goods), you can ask the trader for a free repair or replacement. You can do this at any time within 6 years of buying the goods (within 5 years if you bought them in Scotland), as long as it is reasonable for them to have lasted this long. If you do not discover the problem within 6 years (5 years in Scotland) of buying the goods, you will not be able to use your rights under consumer law to claim a repair or a replacement.

If the trader does not agree that there was a problem with the goods at the time of sale, it is the trader's responsibility to prove this, as long as you complain within six months of receiving the goods. If you make your complaint after six months, it is your responsibility to show that the problem existed at the time of sale.

A trader who agrees to carry out a repair or provide a replacement, must do so within a reasonable period of time, and without causing you any significant inconvenience. If you ask the trader for a repair but this turns out to be impractical or to be too expensive, the trader will not be obliged to repair your goods, but you can choose to have a replacement instead. In the same way, if you have asked the trader to replace your goods and this turns out to be impractical or too expensive, the trader will not be obliged to replace your goods, but you can choose to have a repair instead.

If neither repair or replacement is practical, you can choose to get a reduction in price or a full refund (see heading Reduction in price or getting a refund instead of a repair or replacement).

Reduction in price or getting a refund instead of a repair or replacement

If one of your rights under consumer law has been breached, and you bought your goods on or after 31 March 2003, you may be able to get the price reduced, or even to get a full refund if:-

it is impossible to replace or repair the goods, or
replacing or repairing the goods would cost more than reducing the price or giving you a full refund, or
the trader did not replace the goods or repair them within a reasonable period of time, or was not able to do so without causing you significant inconvenience.

Whether you can get a reduction in price or a full refund will depend on how much use you have had from the goods. You will probably only be able to get a reduction in price if:-

the goods had worked for some time before they went wrong; or
they still work but their appearance has deteriorated; or
only one of their functions has failed

However, if you have been able to get no, or little use from the goods, and/or repairs have been unsuccessful, then you will probably be able to give back the goods and get all of your money back.

”

http://www.adviceguide.org.uk/index/...acementofgoods

Dazza001

13-04-2005

Thanks a lot Sanderton - that's really interesting. I emailed the shop's cust service dept yesterday (the cust service I refer to above is the manufacturer) , so we'll see what they say.
Thanks again for the info - hopefully I'll get this sorted out without too much expense...

Dazza.

ianpetchey

13-04-2005

Dazza001, please keep us up to date on this, I am keen to understand my consumer rights on this on. The link and text sanderton posted were very useful, I just wish it was more specific regarding time scales.

"the goods have lasted for as long as could reasonably be expected", how long is this? 6 years is mentioned in the documentation, but I would not expect to run my TV for 6 years without some kind of repair.

My idea of reasonable and a shop owners idea of reasonable by be completely different things, how are such disputes dealt with?

alanwarwic

15-04-2005

Bush and Goodmans can be the same manufacturer.

My Goodmans with a push in button went.
Had the occasional hiss too when pressing the on button.

Thankfully it had a simple slot in motherboard which I removed to find the solder contact on the switch to motherboard cracked/ burnt.

2 minutes of soldering and hey presto. Comments said it was better than new/. However a few days of non use give a more positive appearance.
This was 6 months ago so my non existant soldering skills9 bought a £5 iron in maplins) worked.

There is also a fuse you can remove and test. Mine was OK

Dazza001

26-04-2005

Just thought I'd post a follow-up to this... having sent off my receipt etc to the manufacturer's customer services, I got a call a few days later saying as it was only just outwith the guarantee period that they'd repair it "as a gesture of goodwill". They contacted a local repair place who a few days later contacted me. Set was collected last Friday and was returned today, and all seems to be fine.
Thanks again to everyone who posted in this thread... the outcome at least proves it's always worth trying for these things, as sometimes it can work out. I still consider 14 mths to be an unacceptably short lifespan for a TV, but thankfully it's been repaired now and I can stop window-shopping for a new set...

All the best,

Dazza.

technoflare

29-04-2005

Although they consider it to be a gesture it was there responsibility, the "reasonable" issue was kinda clarified more recently as being up to 6 years. I am glad you got this sorted, lets hope it now gives you many years more pleasure!