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EE £19.99 SIMO perhaps wrong tariff |
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#1 |
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Forum Member
Join Date: May 2015
Posts: 84
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EE £19.99 SIMO perhaps wrong tariff
So today I made the switch to EE. I chose the £19.99 sim only tariff. The gentleman in the store explained that this tariff has to be entered into the system as the £20.99 tariff and a £1 "back end" discount is placed. I am dubious to be honest. I am used to mobile network operators telling lies. Has any one else signed up for this tariff and had this take place? Thank you
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#2 |
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Join Date: Mar 2003
Location: Midlands
Posts: 2,860
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Surly as long as your paying the price advertised then that is fine and above board. Of course if the real price is £20.99 then you will have read this in the terms and conditions of the contract you signed,
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#3 |
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Forum Member
Join Date: May 2015
Posts: 84
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Quote:
Surly as long as your paying the price advertised then that is fine and above board. Of course if the real price is £20.99 then you will have read this in the terms and conditions of the contract you signed,
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#4 |
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Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,389
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Register for the My Account section of ee.co.uk and it will show you the price plan you are on. If this is the right price, right contract length (30days or 12 month) with the right amount of minutes, texts and data, then don't worry about it.
If not, call 150 and choose the billing and price plans option and complain hard. Last week I bought a SIM only data contract (30 day) and the store set it up wrong, I only noticed on the EE website by chance, and the billing team on 150 were able to fix. |
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#5 |
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Forum Member
Join Date: May 2015
Posts: 84
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Quote:
Register for the My Account section of ee.co.uk and it will show you the price plan you are on. If this is the right price, right contract length (30days or 12 month) with the right amount of minutes, texts and data, then don't worry about it.
If not, call 150 and choose the billing and price plans option and complain hard. Last week I bought a SIM only data contract (30 day) and the store set it up wrong, I only noticed on the EE website by chance, and the billing team on 150 were able to fix. , which is odd because that tariff wasn't even advertised in the store. I took the guys word (always a mistake in a phone shop) and assumed that it was perhaps a new tariff or a special offer.
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#6 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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How much data do you get each month?
4GB or 6GB? Were you an existing customer with EE before signing up today? |
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#7 |
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Forum Member
Join Date: May 2015
Posts: 84
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Quote:
How much data do you get each month?
4GB or 6GB? Were you an existing customer with EE before signing up today? It just seems like a really strange way to do it. Wouldn't it simply be easier to put the £19.99 tariff in the system? |
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#8 |
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Forum Member
Join Date: May 2015
Posts: 84
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ahhh, I have just went on the website and it says it's a special offer. Perhaps that is why.
Still seems strange, I have had special offers from other networks (as well as sky tv and my broadband company for example) and it has always been shown it in my account. |
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#9 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
It just seems like a really strange way to do it. Wouldn't it simply be easier to put the £19.99 tariff in the system?
In this case everything looks good, thanks for confirming the plan you signed up to. |
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#10 |
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Forum Member
Join Date: May 2015
Posts: 84
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Quote:
A number of organisations use this method when running special offers (as it saves them money) as it's easier to implement.
In this case everything looks good, thanks for confirming the plan you signed up to. |
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#11 |
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Forum Member
Join Date: Sep 2014
Location: Stamford
Posts: 72
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How much is the 2GB tariff with unlimited minutes?
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#12 |
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Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,389
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Quote:
How much is the 2GB tariff with unlimited minutes?
http://shop.ee.co.uk/mobile-tariffs/sim-only-plans |
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#13 |
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Forum Member
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
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I went for this tarrif, 4gb for £19.99 (was £20.99).
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#14 |
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Forum Member
Join Date: Mar 2013
Posts: 164
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Wouldn't BT mobile be a better deal?
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#15 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
I have a habit of panicking about things like this haha. Mobile networks wind me up so much some times! I can see how it could be easier if it is only a limited time offer.
Don't worry, I'm the same. Never trust anyone in a mobile phone store haha! That's my moto. I always like to do the research myself. |
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#16 |
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Forum Member
Join Date: May 2015
Posts: 84
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Quote:
Wouldn't BT mobile be a better deal?
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#17 |
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Forum Member
Join Date: Feb 2011
Location: Ignoringtrollsville
Posts: 7,875
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Can never understand why anyone chooses to sign up in store when there is cash back available by buying online (£45 quidco on this tariff)...
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#18 |
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Forum Member
Join Date: May 2015
Posts: 84
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Quote:
Can never understand why anyone chooses to sign up in store when there is cash back available by buying online (£45 quidco on this tariff)...
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, which is odd because that tariff wasn't even advertised in the store. I took the guys word (always a mistake in a phone shop) and assumed that it was perhaps a new tariff or a special offer.
