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Unlocked iPhone locked to EE sim |
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#1 |
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Forum Member
Join Date: Sep 2007
Location: Scotland
Posts: 343
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Unlocked iPhone locked to EE sim
I bought an iPhone 5s last year from the Three Store which came unlocked to use any network. Just recently I took the Three SIM card out and put in a sim from EE. Now when I go into my EE account and go to my mobile phone in my account it tells me that my iPhone is now locked to the EE network and can only use an EE sim now on my iPhone. This is very strange considering I bought my iPhone 5s unlocked to use any sim. Please advise.
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#2 |
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Forum Member
Join Date: Apr 2006
Posts: 3,885
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To see if it is locked, put your 3 SIM back in. If it works, the EE portal is telling porkies (which it is); if not, something's not right and you'd need to contact EE.
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#3 |
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Forum Member
Join Date: Jul 2007
Posts: 3,987
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Quote:
I bought an iPhone 5s last year from the Three Store which came unlocked to use any network. Just recently I took the Three SIM card out and put in a sim from EE. Now when I go into my EE account and go to my mobile phone in my account it tells me that my iPhone is now locked to the EE network and can only use an EE sim now on my iPhone. This is very strange considering I bought my iPhone 5s unlocked to use any sim. Please advise.
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#4 |
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Forum Member
Join Date: Sep 2007
Location: Scotland
Posts: 343
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Quote:
Where in your account does it say that? (A screenshot would be good), I've just had a look around my EE account and can't see any reference to sim lock...
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#5 |
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Forum Member
Join Date: Jul 2007
Posts: 3,987
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Quote:
Click on the phone model in your account then you will get more information about the phone including if the sim is locked or unlocked.
Quote:
Unlock your phone It's just a generic link to the unlocking pages, it isn't referencing your specific phone.
Your phone can only be used on the EE network. If you'd like to use a SIM from another network, complete our online form. Fill in the form |
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#6 |
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Forum Member
Join Date: Sep 2007
Location: Scotland
Posts: 343
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Quote:
You mean this?
It's just a generic link to the unlocking pages, it isn't referencing your specific phone. |
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#7 |
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Forum Member
Join Date: Jul 2007
Posts: 3,987
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Quote:
Yes, that's what I mean. I'm glad it's just a generic link.
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