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Old 12-07-2015, 21:44
Artmuzz
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I bought an iPhone 5s last year from the Three Store which came unlocked to use any network. Just recently I took the Three SIM card out and put in a sim from EE. Now when I go into my EE account and go to my mobile phone in my account it tells me that my iPhone is now locked to the EE network and can only use an EE sim now on my iPhone. This is very strange considering I bought my iPhone 5s unlocked to use any sim. Please advise.
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Old 12-07-2015, 21:46
Mystic Eddy
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To see if it is locked, put your 3 SIM back in. If it works, the EE portal is telling porkies (which it is); if not, something's not right and you'd need to contact EE.
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Old 12-07-2015, 21:54
d123
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I bought an iPhone 5s last year from the Three Store which came unlocked to use any network. Just recently I took the Three SIM card out and put in a sim from EE. Now when I go into my EE account and go to my mobile phone in my account it tells me that my iPhone is now locked to the EE network and can only use an EE sim now on my iPhone. This is very strange considering I bought my iPhone 5s unlocked to use any sim. Please advise.
Where in your account does it say that? (A screenshot would be good), I've just had a look around my EE account and can't see any reference to sim lock...
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Old 12-07-2015, 21:57
Artmuzz
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Where in your account does it say that? (A screenshot would be good), I've just had a look around my EE account and can't see any reference to sim lock...
Click on the phone model in your account then you will get more information about the phone including if the sim is locked or unlocked.
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Old 12-07-2015, 22:05
d123
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Click on the phone model in your account then you will get more information about the phone including if the sim is locked or unlocked.
You mean this?

Unlock your phone

Your phone can only be used on the EE network. If you'd like to use a SIM from another network, complete our online form.

Fill in the form
It's just a generic link to the unlocking pages, it isn't referencing your specific phone.
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Old 12-07-2015, 22:13
Artmuzz
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You mean this?



It's just a generic link to the unlocking pages, it isn't referencing your specific phone.
Yes, that's what I mean. I'm glad it's just a generic link.
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Old 12-07-2015, 22:32
d123
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Yes, that's what I mean. I'm glad it's just a generic link.
Yes, they could be clearer and say "if you bought your phone from EE", but it is definitely just a generic bit of text showing on every account.
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