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New BT Contract Confusion |
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#1 |
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Forum Member
Join Date: Nov 2001
Location: Northumberland
Posts: 4,531
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New BT Contract Confusion
I've just been helping book a new phone line plus the basic 10GB per month BT internet package for my brother in law. I must admit I'm slightly confused by the fact that the special offer for the internet access gives around 50% off for the first 12 months, so it looks like the cheap offer ends at the same time as the contract does.
I was cynically expecting a lock-in beyond the first year so BT would at least collect a few months at the higher rate and now I can't help wondering if I've missed something in the small print.
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#2 |
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Forum Member
Join Date: Jul 2012
Location: Utopia
Posts: 10,166
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Quote:
I've just been helping book a new phone line plus the basic 10GB per month BT internet package for my brother in law. I must admit I'm slightly confused by the fact that the special offer for the internet access gives around 50% off for the first 12 months, so it looks like the cheap offer ends at the same time as the contract does.
I was cynically expecting a lock-in beyond the first year so BT would at least collect a few months at the higher rate and now I can't help wondering if I've missed something in the small print. ![]() |
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#3 |
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Forum Member
Join Date: Jun 2008
Posts: 533
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Quote:
Don't think so..as far as I was aware all BT Broadband packages are 12 months.
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#4 |
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Forum Member
Join Date: Nov 2001
Location: Northumberland
Posts: 4,531
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Thanks for the replies. At least in 12 months it looks like he'll be free to find a better deal, assuming there actually is one.
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#5 |
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Forum Member
Join Date: Jul 2007
Location: London, UK
Posts: 4,751
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Quote:
It seems they are 12 months for new customers but if you want to re-contract at the end you can only get an 18 month contract.
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#6 |
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Forum Member
Join Date: Jun 2008
Posts: 533
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I wanted to keep BT sports for free and just renewed both BB and TV and was required to go for 18 months on each. I was also happy to do that as my existing deals were moved over too. Of course BT have seemingly been less than economical with the facts over the state of the BT Sport free deal so it is quite possible the deals on offer have varied for different customers.
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#7 |
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Forum Member
Join Date: Jul 2012
Location: Utopia
Posts: 10,166
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Quote:
It seems they are 12 months for new customers but if you want to re-contract at the end you can only get an 18 month contract.
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#8 |
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Forum Member
Join Date: Sep 2007
Location: Leeds
Posts: 2,477
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Quote:
I wanted to keep BT sports for free and just renewed both BB and TV and was required to go for 18 months on each. I was also happy to do that as my existing deals were moved over too. Of course BT have seemingly been less than economical with the facts over the state of the BT Sport free deal so it is quite possible the deals on offer have varied for different customers.
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#9 |
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Forum Member
Join Date: Jul 2012
Location: Utopia
Posts: 10,166
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Quote:
I know what you mean I had a call from BT the guy said if I don't want to pay an extra £5 a month for BT Europe I should recontract for 18 months we get BT Tv as well, I told him I called in June to do that he said no it's not on my account???? So I called them back the lady said I had recontracted in June so no need to do anything, I don't think BT departments know what they are doing half the time & if you get India forget it they havn't a clue.
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#10 |
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Forum Member
Join Date: Sep 2007
Location: Leeds
Posts: 2,477
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Quote:
18 months must be for BTTV then, because on the email I got for BT Europe for £5 a month I could have it until my contract ended or renew for another 12 months..no mention of 18 months anywhere with just having BB.
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#11 |
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Forum Member
Join Date: Feb 2007
Location: London
Posts: 4,908
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If my recontract email says 12 months and the person on the phone said its 18 months which is correct?
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#12 |
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Forum Member
Join Date: Sep 2007
Location: Leeds
Posts: 2,477
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Quote:
If my recontract email says 12 months and the person on the phone said its 18 months which is correct?
Oh forgot to say I didn't even get an email confirming it has been renewed for 18 months.
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#13 |
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Forum Member
Join Date: Oct 2003
Location: Darn Sarf
Posts: 28,730
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Quote:
If my recontract email says 12 months and the person on the phone said its 18 months which is correct?
However, I have just recontracted the TV again, to get the new UHD box and guess what? The 18 month TV contract was replaced by... a 12 month one! Sometimes, the ever present confusion up at BT CS can work to your advantage!
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