|
||||||||
BBC Iplayer problem on Android app sync issues |
![]() |
|
|
Thread Tools | Search this Thread |
|
|
#1 |
|
Forum Member
Join Date: Dec 2001
Posts: 1,344
|
BBC Iplayer problem on Android app sync issues
Hi there
Can anyone help and Iam not sure this is the right place. Recently my iplayer app starts fine and then after a couple of seconds the sound and video go out of sync. This happens on both live and download though I usually download. I have tried uninstallign and reinstalling but there is nothing I can do. The sound seems to be a couple fo seconds or so ahead of the picture. It is infuriating and I cn't find anything anywhere on the internet to help. I have a Samsung Galaxy S4 and previously it worked fine. Thanks |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2 |
|
Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,590
|
Does this happen when you are using a rock solid strong wi-fi connection or only when using an iffy mobile connection?
|
|
|
|
|
|
#3 |
|
Forum Member
Join Date: Dec 2001
Posts: 1,344
|
Rock solid Virgin fibre optic connection but as I said I usually download at home using this and watch outside the home.
|
|
|
|
|
|
#4 |
|
Forum Member
Join Date: Jul 2007
Posts: 3,993
|
I've just tested iPlayer on my Android phone, I'm not seeing any of the issues you mention, tried live and a download.
Have you tried removing and reinstalling the app? |
|
|
|
|
|
#5 |
|
Forum Member
Join Date: Dec 2001
Posts: 1,344
|
Yes as I said I did all that and still the same. Very frustrating. I realise others aren't haveing this problem.
Can anyone suggest what I do next? |
|
|
|
|
|
#6 |
|
Forum Member
Join Date: Dec 2004
Location: Woore, Cheshire/Shropshire
Posts: 1,675
|
Not sure it's any help for downloading and then watching but I've seen this problem intermittently along with poor picture quality on the I player app across 3 Samsung galaxy phones and on my android TV box. Haven't tried it for a while but a solution I found was to watch Iplayer via the Internet browser on the phone, I've had better picture quality and sound sync that way.
|
|
|
|
|
|
#7 |
|
Forum Member
Join Date: Dec 2001
Posts: 1,344
|
Anyone else have any suggestions
|
|
|
|
|
|
#8 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
|
Quote:
Does this happen when you are using a rock solid strong wi-fi connection or only when using an iffy mobile connection?
But it could well be a bug, especially as the app was updated not so long ago. |
|
|
|
|
#9 |
|
Forum Member
Join Date: Dec 2001
Posts: 1,344
|
Hi. So why is it only on my phone and not on others?
Thanks |
|
|
|
|
|
#10 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
|
Have you posted a comment on the Play store? I don't know proactive the BBC is on responding, but they'll then know the exact version and device you have.
Of course you don't know it's just on your phone. Again, check the comments on the Play store and you'll likely find others who report the same, and perhaps some that suggest a fix. https://play.google.com/store/apps/d...droid&hl=en_GB (Seems from a quick glance that there are a few people reporting problems) Plus from the app description; 'As ever please send any feedback to @bbciplayer on Twitter or facebook.com/bbciplayer.' |
|
|
|
|
#11 |
|
Forum Member
Join Date: Jul 2007
Posts: 3,993
|
Quote:
BBC iPlayer is actually designed to work well even on the ropiest of connections. Of course it can't work miracles, but it's part of a BBC commitment to ensure the app is accessible as possible.
But it could well be a bug, especially as the app was updated not so long ago. |
|
|
|
|
|
#12 |
|
Forum Member
Join Date: Jul 2004
Posts: 1,378
|
I've seen this on iPad and PS3 as well. Our DSL is usually about 1 - 1.5 though so put it down to that.
|
|
|
|
|
|
#13 |
|
Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,590
|
Quote:
Hi. So why is it only on my phone and not on others?
|
|
|
|
![]() |
|
All times are GMT. The time now is 05:54.


