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Ee Roaming Deposit? |
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#1 |
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Forum Member
Join Date: Dec 2014
Posts: 2,332
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Ee Roaming Deposit?
Just back from a holiday in Ireland. Before I went I phoned EE to make sure my phone would work, yes will work fine but was more interested in selling me a bolt on, I said I didn't want a bolt on, I just wanted my phone to work in case of emergencies, "Oh yes will work fine"
Got to Ireland, No Service. Searched and selected all 4 available networks, No Service. So I sent EE a message on Twitter, after a lot of messing about it seems roaming was no enabled as I had been told and I would need to pay £50 for a deposit. I told them to stick it. Anyone else ran into this issue? |
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#2 |
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Forum Member
Join Date: Mar 2001
Location: North West
Posts: 4,885
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When you signed up for your line/account there is normally two credit checks done one with roaming and one without. Most cases advisors will go through adding roaming on there, if at that time it passes the credit check it may do with roaming feature disabled for a certain length of time. Assuming you have had your plan/sim with them for a while and paid your bills or time then there is usually no reason to withold the feature.
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#3 |
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Forum Member
Join Date: Dec 2001
Location: Hampshire
Posts: 8,102
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Quote:
Just back from a holiday in Ireland. Before I went I phoned EE to make sure my phone would work, yes will work fine but was more interested in selling me a bolt on, I said I didn't want a bolt on, I just wanted my phone to work in case of emergencies, "Oh yes will work fine"
Got to Ireland, No Service. Searched and selected all 4 available networks, No Service. So I sent EE a message on Twitter, after a lot of messing about it seems roaming was no enabled as I had been told and I would need to pay £50 for a deposit. I told them to stick it. Anyone else ran into this issue? A year later I asked for the refund, it was a struggle, but after being on the phone to CS for almost an hour, they agreed to pay me back, but the operator I finally ended up with said, "funny, you should have had this back 9 months ago" Arghhhhhhhhhhhhhh!!! |
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