DS Forums

 
 

BT Registration


Reply
Thread Tools Search this Thread
Old 17-07-2015, 20:15
kpfarmer1
Forum Member
 
Join Date: Dec 2012
Posts: 22

I bought a second hand BT T2100 youview box and cannot get it to connect to the Internet. It connects to the router but then fails at the Internet stage. I have checked the Ethernet cable and rebooted the router and rest the youview box a number of times.

I phoned BT who were so unhelpful and told me that they could give me no support as I did not buy the box from them.

What I want to know is does the box need to be registered for it to connect to the Internet. And if it does and I can get no support from BT is it just going to be a freeview box that has little use to me as I have both Sky and a Tuner on my TV. I only wanted it for BT sports.

Please help.
kpfarmer1 is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 17-07-2015, 20:28
gomezz
Forum Member
 
Join Date: Oct 2004
Location: Buckingham
Posts: 28,537
I only wanted it for BT sports
To do that with a Youview box you would need to subscribe to a BT broadband package and to a BT TV package which would have included them sending you a Youview box.

That said the box you bought should still be able to connect to the internet to access BBC iPlayer and other catch up services. That it does not could be down to the router you are using or the way it is set up.
gomezz is offline   Reply With Quote
Old 17-07-2015, 21:30
kpfarmer1
Forum Member
 
Join Date: Dec 2012
Posts: 22
To do that with a Youview box you would need to subscribe to a BT broadband package and to a BT TV package which would have included them sending you a Youview box.

That said the box you bought should still be able to connect to the internet to access BBC iPlayer and other catch up services. That it does not could be down to the router you are using or the way it is set up.
Thanks for your reply. I am a subscriber to BT infinity but not to the TV package. I called them because I was a customer of theirs but they were little help.

It reconises the router but then doesn't connect to the internet. It comes up with a fault code that refers to cables. I use the same ethernet cable in my Amazon box so I know that works OK. Maybe a dodgy box I bought.
kpfarmer1 is offline   Reply With Quote
Old 26-07-2015, 22:44
Toen
Forum Member
 
Join Date: Jun 2003
Location: Notts
Posts: 445
Youview box should connect to the internet with any broadband provider. I am with Virgin but I connect my Youview box with ethernet cable to Virgin router. I can get all the free On demand channels. Not sure what you mean by "registered". I set the box up with my postcode but that is all.
Check your settings.Press blue then go through the various settings.
Toen is offline   Reply With Quote
Old 27-07-2015, 09:31
gomezz
Forum Member
 
Join Date: Oct 2004
Location: Buckingham
Posts: 28,537
It reconises the router but then doesn't connect to the internet. It comes up with a fault code that refers to cables.
Perhaps if you gave the make and model of router and the actual fault code then someone may have a better idea of what the problem is? For example are you sure it is using DHCP to dynamically allocate IP addresses to connected devices or has it been set up to allocate static addresses?
gomezz is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 05:24.