Originally Posted by PudpullerTM:
“when you are using BT GROUP equipment it doesnt matter who the isp is you will receive the same service and as the problem will ALWAYS be dealt with by BT OR then fault resolution and charges are exactly the same. so saying I am moving to BT so I dont have this issues is nonsense as they would of had exactly the same issues and I cannot see EE saying oh you only pay us £120 a year but if the problem is in your house we wont pass any charges of £60 on to you. and if they did I wouldnt of believed them anyway.
The companies are run separately on paper”
“when you are using BT GROUP equipment it doesnt matter who the isp is you will receive the same service and as the problem will ALWAYS be dealt with by BT OR then fault resolution and charges are exactly the same. so saying I am moving to BT so I dont have this issues is nonsense as they would of had exactly the same issues and I cannot see EE saying oh you only pay us £120 a year but if the problem is in your house we wont pass any charges of £60 on to you. and if they did I wouldnt of believed them anyway.
The companies are run separately on paper”
Again not really true,
OR have a price list so they cannot charge service provider 'A' something different for the same product , to provider 'B', what the end user is charged (if they are charged) by their provider isn't set by anyone other than that provider, so a charge by provider A for a inappropriate OR visit my be £60 and another provider may charge their end user £100, please don't reply saying BT would charge £130, it's irrelevant , the fact they SP's their own price , and can 'mark up' the price is the point,
OR have to charge all providers the same, that price is quoted on the OR website, to do anything else wouldn't be treating those company's equally, and OR have to do that (and they do) if they didn't OFCOM could remove their licence .
You say problems are dealt with by OR regardless of provider, well obviously, if you rent something with maintenance included, and if a repair is needed and it's on what OR are responsible for, then the repair is free, but again , this is where the level of service varys depending on the service provider, and gives an end user the chance to compare them, not because the repair would vary , but the way the service provider interacts with OR may.
A cheap no frills provider may be more likely to have customers that if presented with a bill for an inappropriate OR visit, wouldn't pay, but simply move to another provider, but that cheap provider still has to pay OR, so perhaps this cheap provider is less likely to call OR out on their customer behalf, in case they didn't pay them should the need arise.
It could them follow that perhaps a customer of a 'cheap' provider with a genuine OR fault may struggle to get them to call OR out, in case they got stuck with the bill.
Perhaps a cheap provider is more likely to pay it's staff peanuts (and gets monkeys as a result ) so the level of diagnosis when one of their customers contacts them with a problem may leave a lot to be desired.
What if , in the OP case , perhaps if they were charged £60 by EE for a OR call that wasn't warranted, and EE said they wouldn't be charged,but were , another (more expensive) provider would have diagnosed the problem properly or given the end user better guidance that enabled them to solve the problem themselves and save £60 as well
It can be the case that a small extra payment up front saves money in the long run.



