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EE Power Bar Recall |
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#1 |
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Forum Member
Join Date: Jun 2006
Location: London
Posts: 391
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EE Power Bar Recall
Quote:
EE has identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06 (written as Model:E1-06 on the side of the device), and could pose a fire safety risk. http://ee.co.uk/recall
We're therefore recalling batch E1-06 and request that customers stop using them and return their device to a local EE store at their earliest convenience. Power Bars from any other batch aren't affected by this recal |
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#2 |
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Forum Member
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
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Quote:
If you take it in, you wont get another back.Swapping is suspended until 19th Aug! |
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#3 |
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Forum Member
Join Date: Jan 2011
Location: Dundee, Scotland
Posts: 9,293
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I had to take my first one back when the promotion first started due to it overheating to a point where it hurt to touch it. The guy behind the desk wasn't very happy about having to swap it either
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#4 |
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Forum Member
Join Date: Mar 2015
Posts: 983
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http://www.engadget.com/2015/08/05/ee-power-bar-recall/
Not good news at all, look at her hand ![]() Seems as many as 250000 could be out in the wild. I've got E1-02 a few days after the scheme started, at a guess the E1-06 will be one of the newest batch since the big restock. |
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#5 |
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Forum Member
Join Date: Apr 2015
Posts: 236
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I have one of the affected ones so now I have to go out of my way to take it back to them, and then go out of my way to get another one when they decide to give out replacements!
This, together with their crap coverage (why do I struggle to get mobile data when I'm in London?) is making me consider another provider to be honest. ETA: Yes, I got this E1-06 one when they ran the second promotion. ETA2: I just read the BBC News story on this, apparently "As a gesture of goodwill it will be offering affected customers a £20 voucher to spend on accessories". However, it seems that EE are trying to keep it quiet as there's no mention of it on their recall page: http://ee.co.uk/power-bar-recall! |
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#6 |
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Forum Member
Join Date: May 2007
Location: Wakefield, West Yorkshire
Posts: 2,618
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Quote:
I had to take my first one back when the promotion first started due to it overheating to a point where it hurt to touch it. The guy behind the desk wasn't very happy about having to swap it either
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#7 |
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Forum Member
Join Date: Jan 2011
Location: Dundee, Scotland
Posts: 9,293
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Quote:
Thought swapping them was the whole idea?!?
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#8 |
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Forum Member
Join Date: Apr 2010
Location: Gloucester
Posts: 4
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I can see them recalling more of them. I've got a E1-04 model and it gets seriously hot when charging a phone (almost too hot to touch). Recharging the Powerbar isn't a problem as it only gets slightly warm. I was going to swap it (and let them know) last weekend but didn't have time. Hopefully they'll sort the problem as in the few weeks I've had mine it has been very useful.
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#9 |
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Forum Member
Join Date: Sep 2007
Posts: 620
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I've got an E1-01 model from when it first launched, it's been fine. Gets hot when charging but not to any extreme. I imagine as they are giving hundreds of thousands away for free, they sourced them as cheap as possible, and this is the result.
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#10 |
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Forum Member
Join Date: Oct 2012
Location: Newcastle
Posts: 1,510
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Excellent, the one I have that I've never used is 01 so shouldn't explode if I ever decide to use it
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#11 |
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Forum Member
Join Date: Apr 2015
Posts: 236
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EE have now replied to my tweet confirming that they will offer a £20 voucher that can be spent on accessories at ee.co.uk, for any customers affected by the recall when they return the power bar to a shop.
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#12 |
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Forum Member
Join Date: Apr 2001
Posts: 427
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Quote:
I have one of the affected ones so now I have to go out of my way to take it back to them, and then go out of my way to get another one when they decide to give out replacements![/url]!
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#13 |
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Forum Member
Join Date: Sep 2003
Location: Bristol (BBC1 West)
Posts: 15,143
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Quote:
If you take it in, you wont get another back.
Swapping is suspended until 19th Aug! They're saying that it's only the original batch that have the problem, so why don't they give everyone a replacement from the newer batches? |
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#14 |
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Forum Member
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
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I took my power bar in and asked about the £20 voucher, they said i need to go online and put my number in.
Any idea where?? |
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#15 |
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Forum Member
Join Date: Mar 2011
Location: Rotherham
Posts: 1,251
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Quote:
I took my power bar in and asked about the £20 voucher, they said i need to go online and put my number in.
Any idea where?? |
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#16 |
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Forum Member
Join Date: Jul 2001
Posts: 6,183
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I'm glad I have an 03. There's nothing I'd want to buy from that limited choice of accessories anyway. They should at least allow the £20 to be used as phone credit. I'd imagine the girl with the burnt hand has a nice little out of court settlement offer on its way.
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#17 |
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Forum Member
Join Date: Mar 2011
Location: Rotherham
Posts: 1,251
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Quote:
I'm glad I have an 03. There's nothing I'd want to buy from that limited choice of accessories anyway. They should at least allow the £20 to be used as phone credit. I'd imagine the girl with the burnt hand has a nice little out of court settlement offer on its way.
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#18 |
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Forum Member
Join Date: Oct 2014
Posts: 1,285
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The problem with swapping is the wait in the shop. A swap s just a minutes job but if the customers ahead of you are doing new phone contracts its a bloody long wait. I just walked out after 10 min wait.
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#19 |
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Forum Member
Join Date: Oct 2012
Location: Newcastle
Posts: 1,510
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Quote:
The problem with swapping is the wait in the shop. A swap s just a minutes job but if the customers ahead of you are doing new phone contracts its a bloody long wait. I just walked out after 10 min wait.
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