EE Power Bar Recall

bikerlad · 05-08-2015, 12:33

Quote:

EE has identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06 (written as Model:E1-06 on the side of the device), and could pose a fire safety risk.

We're therefore recalling batch E1-06 and request that customers stop using them and return their device to a local EE store at their earliest convenience.

Power Bars from any other batch aren't affected by this recal

http://ee.co.uk/recall

lamby · 05-08-2015, 13:16

Quote:

Originally Posted by bikerlad

http://ee.co.uk/recall

If you take it in, you wont get another back.

Swapping is suspended until 19th Aug!

Stiggles · 05-08-2015, 15:15

I had to take my first one back when the promotion first started due to it overheating to a point where it hurt to touch it. The guy behind the desk wasn't very happy about having to swap it either

Denco1 · 05-08-2015, 16:50

http://www.engadget.com/2015/08/05/ee-power-bar-recall/

Not good news at all, look at her hand

Seems as many as 250000 could be out in the wild.
I've got E1-02 a few days after the scheme started, at a guess the E1-06 will be one of the newest batch since the big restock.

Po-ta-to · 05-08-2015, 16:51

I have one of the affected ones so now I have to go out of my way to take it back to them, and then go out of my way to get another one when they decide to give out replacements!

This, together with their crap coverage (why do I struggle to get mobile data when I'm in London?) is making me consider another provider to be honest.

ETA: Yes, I got this E1-06 one when they ran the second promotion.

ETA2: I just read the BBC News story on this, apparently "As a gesture of goodwill it will be offering affected customers a £20 voucher to spend on accessories".

However, it seems that EE are trying to keep it quiet as there's no mention of it on their recall page: http://ee.co.uk/power-bar-recall!

KesterK · 05-08-2015, 18:42

Quote:

Originally Posted by Stiggles

I had to take my first one back when the promotion first started due to it overheating to a point where it hurt to touch it. The guy behind the desk wasn't very happy about having to swap it either

Thought swapping them was the whole idea?!?

Stiggles · 05-08-2015, 19:00

Quote:

Originally Posted by KesterK

Thought swapping them was the whole idea?!?

I thought that as well, but apparently they didn't know what to do with a faulty one!

dogs_life · 05-08-2015, 19:10

I can see them recalling more of them. I've got a E1-04 model and it gets seriously hot when charging a phone (almost too hot to touch). Recharging the Powerbar isn't a problem as it only gets slightly warm. I was going to swap it (and let them know) last weekend but didn't have time. Hopefully they'll sort the problem as in the few weeks I've had mine it has been very useful.

mupet0000 · 05-08-2015, 19:16

I've got an E1-01 model from when it first launched, it's been fine. Gets hot when charging but not to any extreme. I imagine as they are giving hundreds of thousands away for free, they sourced them as cheap as possible, and this is the result.

Synthetic42 · 05-08-2015, 19:36

Excellent, the one I have that I've never used is 01 so shouldn't explode if I ever decide to use it

Po-ta-to · 05-08-2015, 20:19

EE have now replied to my tweet confirming that they will offer a £20 voucher that can be spent on accessories at ee.co.uk, for any customers affected by the recall when they return the power bar to a shop.

japitts · 07-08-2015, 08:37

Quote:

Originally Posted by Po-ta-to

I have one of the affected ones so now I have to go out of my way to take it back to them, and then go out of my way to get another one when they decide to give out replacements![/url]!

I wonder how many might wait until replacements are available.

Daveoc64 · 07-08-2015, 08:43

Quote:

Originally Posted by lamby

If you take it in, you wont get another back.

Swapping is suspended until 19th Aug!

I don't really understand why.

They're saying that it's only the original batch that have the problem, so why don't they give everyone a replacement from the newer batches?

lamby · 07-08-2015, 08:52

I took my power bar in and asked about the £20 voucher, they said i need to go online and put my number in.

Any idea where??

dave666 · 07-08-2015, 11:13

Quote:

Originally Posted by lamby

I took my power bar in and asked about the £20 voucher, they said i need to go online and put my number in.

Any idea where??

https://accessories.ee.co.uk type your number in +44 rather than 07 enter it as a voucher on checkout

Swipe · 08-08-2015, 13:53

I'm glad I have an 03. There's nothing I'd want to buy from that limited choice of accessories anyway. They should at least allow the £20 to be used as phone credit. I'd imagine the girl with the burnt hand has a nice little out of court settlement offer on its way.

dave666 · 08-08-2015, 19:28

Quote:

Originally Posted by Swipe

I'm glad I have an 03. There's nothing I'd want to buy from that limited choice of accessories anyway. They should at least allow the £20 to be used as phone credit. I'd imagine the girl with the burnt hand has a nice little out of court settlement offer on its way.

not a lot to choose from I would have preferred credit on my phone but at least it is something they did not have to offer anything

Mitu_Pappi · 17-08-2015, 15:50

The problem with swapping is the wait in the shop. A swap s just a minutes job but if the customers ahead of you are doing new phone contracts its a bloody long wait. I just walked out after 10 min wait.

Synthetic42 · 17-08-2015, 16:37

Quote:

Originally Posted by Mitu_Pappi

The problem with swapping is the wait in the shop. A swap s just a minutes job but if the customers ahead of you are doing new phone contracts its a bloody long wait. I just walked out after 10 min wait.

Yeah I had that once when I walked in for a sim swap and they said it'd be a 30 minute wait. Errr no thanks

05-08-2015, 12:33	#1
bikerlad Forum Member Join Date: Jun 2006 Location: London Posts: 391	EE Power Bar Recall Quote: EE has identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06 (written as Model:E1-06 on the side of the device), and could pose a fire safety risk. We're therefore recalling batch E1-06 and request that customers stop using them and return their device to a local EE store at their earliest convenience. Power Bars from any other batch aren't affected by this recal http://ee.co.uk/recall

05-08-2015, 13:16	#2
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	Quote: Originally Posted by bikerlad http://ee.co.uk/recall If you take it in, you wont get another back. Swapping is suspended until 19th Aug!

05-08-2015, 15:15	#3
Stiggles Forum Member Join Date: Jan 2011 Location: Dundee, Scotland Posts: 9,293	I had to take my first one back when the promotion first started due to it overheating to a point where it hurt to touch it. The guy behind the desk wasn't very happy about having to swap it either

05-08-2015, 16:50	#4
Denco1 Forum Member Join Date: Mar 2015 Posts: 983	http://www.engadget.com/2015/08/05/ee-power-bar-recall/ Not good news at all, look at her hand Seems as many as 250000 could be out in the wild. I've got E1-02 a few days after the scheme started, at a guess the E1-06 will be one of the newest batch since the big restock.

05-08-2015, 16:51	#5
Po-ta-to Forum Member Join Date: Apr 2015 Posts: 236	I have one of the affected ones so now I have to go out of my way to take it back to them, and then go out of my way to get another one when they decide to give out replacements! This, together with their crap coverage (why do I struggle to get mobile data when I'm in London?) is making me consider another provider to be honest. ETA: Yes, I got this E1-06 one when they ran the second promotion. ETA2: I just read the BBC News story on this, apparently "As a gesture of goodwill it will be offering affected customers a £20 voucher to spend on accessories". However, it seems that EE are trying to keep it quiet as there's no mention of it on their recall page: http://ee.co.uk/power-bar-recall!

05-08-2015, 18:42	#6
KesterK Forum Member Join Date: May 2007 Location: Wakefield, West Yorkshire Posts: 2,618	Quote: Originally Posted by Stiggles I had to take my first one back when the promotion first started due to it overheating to a point where it hurt to touch it. The guy behind the desk wasn't very happy about having to swap it either Thought swapping them was the whole idea?!?

05-08-2015, 19:00	#7
Stiggles Forum Member Join Date: Jan 2011 Location: Dundee, Scotland Posts: 9,293	Quote: Originally Posted by KesterK Thought swapping them was the whole idea?!? I thought that as well, but apparently they didn't know what to do with a faulty one!

05-08-2015, 19:10	#8
dogs_life Forum Member Join Date: Apr 2010 Location: Gloucester Posts: 4	I can see them recalling more of them. I've got a E1-04 model and it gets seriously hot when charging a phone (almost too hot to touch). Recharging the Powerbar isn't a problem as it only gets slightly warm. I was going to swap it (and let them know) last weekend but didn't have time. Hopefully they'll sort the problem as in the few weeks I've had mine it has been very useful.

05-08-2015, 19:16	#9
mupet0000 Forum Member Join Date: Sep 2007 Posts: 620	I've got an E1-01 model from when it first launched, it's been fine. Gets hot when charging but not to any extreme. I imagine as they are giving hundreds of thousands away for free, they sourced them as cheap as possible, and this is the result.

05-08-2015, 19:36	#10
Synthetic42 Forum Member Join Date: Oct 2012 Location: Newcastle Posts: 1,510	Excellent, the one I have that I've never used is 01 so shouldn't explode if I ever decide to use it

05-08-2015, 20:19	#11
Po-ta-to Forum Member Join Date: Apr 2015 Posts: 236	EE have now replied to my tweet confirming that they will offer a £20 voucher that can be spent on accessories at ee.co.uk, for any customers affected by the recall when they return the power bar to a shop.

07-08-2015, 08:37	#12
japitts Forum Member Join Date: Apr 2001 Posts: 427	Quote: Originally Posted by Po-ta-to I have one of the affected ones so now I have to go out of my way to take it back to them, and then go out of my way to get another one when they decide to give out replacements![/url]! I wonder how many might wait until replacements are available.

07-08-2015, 08:43	#13
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by lamby If you take it in, you wont get another back. Swapping is suspended until 19th Aug! I don't really understand why. They're saying that it's only the original batch that have the problem, so why don't they give everyone a replacement from the newer batches?

07-08-2015, 08:52	#14
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	I took my power bar in and asked about the £20 voucher, they said i need to go online and put my number in. Any idea where??

07-08-2015, 11:13	#15
dave666 Forum Member Join Date: Mar 2011 Location: Rotherham Posts: 1,251	Quote: Originally Posted by lamby I took my power bar in and asked about the £20 voucher, they said i need to go online and put my number in. Any idea where?? https://accessories.ee.co.uk type your number in +44 rather than 07 enter it as a voucher on checkout

08-08-2015, 13:53	#16
Swipe Forum Member Join Date: Jul 2001 Posts: 6,183	I'm glad I have an 03. There's nothing I'd want to buy from that limited choice of accessories anyway. They should at least allow the £20 to be used as phone credit. I'd imagine the girl with the burnt hand has a nice little out of court settlement offer on its way.

08-08-2015, 19:28	#17
dave666 Forum Member Join Date: Mar 2011 Location: Rotherham Posts: 1,251	Quote: Originally Posted by Swipe I'm glad I have an 03. There's nothing I'd want to buy from that limited choice of accessories anyway. They should at least allow the £20 to be used as phone credit. I'd imagine the girl with the burnt hand has a nice little out of court settlement offer on its way. not a lot to choose from I would have preferred credit on my phone but at least it is something they did not have to offer anything

17-08-2015, 15:50	#18
Mitu_Pappi Forum Member Join Date: Oct 2014 Posts: 1,285	The problem with swapping is the wait in the shop. A swap s just a minutes job but if the customers ahead of you are doing new phone contracts its a bloody long wait. I just walked out after 10 min wait.

17-08-2015, 16:37	#19
Synthetic42 Forum Member Join Date: Oct 2012 Location: Newcastle Posts: 1,510	Quote: Originally Posted by Mitu_Pappi The problem with swapping is the wait in the shop. A swap s just a minutes job but if the customers ahead of you are doing new phone contracts its a bloody long wait. I just walked out after 10 min wait. Yeah I had that once when I walked in for a sim swap and they said it'd be a 30 minute wait. Errr no thanks

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EE Power Bar Recall