[spang]

Can anyone confirm if this TV has twin tuners, as it says it has on the Argos site? I've searched the web and can't find whether it has or not as it only seems to be available in Argos, so I cannot find any other site to compare it with. No other Samsung TVs that start with a 6 seem to have twin tuners on other sites.

http://www.argos.co.uk/static/Produc...er/4247216.htm

This is a copy and paste of the relevant section:

Digital features:

Features USB recording and video playback.
Twin tuners allow you to record one channel whilst watching another.
Micro dimming technology improves the contrast by dimming individual sections of the TV screen.

[cp2]

Looking at the user manual (Samsung site) it is ambiguous: in certain territories it comes with a satellite tuner as well as a digital tuner. So, the Argos comment of watch one, record one could be correct, provided you have both terrestrial and satellite connections. I don't think that it has twin terrestrial tuners. I couldn't see a specification summary in the manual.
Even if this is the case it may not be totally good news. My LG has satellite and dvb-t2 tuners but it doesn't support chase play recording (watch from start while still recording). I haven't bothered with finding out whether I can record from terrestrial whilst watching on satellite, especially as the Scheduler on my LG is flaky.

[spang]

Quote:

Originally Posted by cp2

Looking at the user manual (Samsung site) it is ambiguous: in certain territories it comes with a satellite tuner as well as a digital tuner. So, the Argos comment of watch one, record one could be correct, provided you have both terrestrial and satellite connections. I don't think that it has twin terrestrial tuners. I couldn't see a specification summary in the manual.
Even if this is the case it may not be totally good news. My LG has satellite and dvb-t2 tuners but it doesn't support chase play recording (watch from start while still recording). I haven't bothered with finding out whether I can record from terrestrial whilst watching on satellite, especially as the Scheduler on my LG is flaky.

Thanks. I don't think it has either. Some of the questions and answers on the site are asking if it actually has 3D, as at the time it obviously said it did and they have changed the product description since. None of the reviews on the site mention it not having twin tuners though, but maybe it's not something many people use so they wouldn't notice.

[chrisjr]

The Samsung E-Manuals are about as useful as a chocolate fireguard frankly. Some of them are so generic as to be next to useless and rarely have I seen one with a real picture of the TV they are supposedly describing.

It is entirely possible that it has satellite and terrestrial tuners built in regardless of where the set is sold. Probably not worth the bother of removing the satellite stage in countries where they don't support it, easier just to say nowt and hope no-one spots the F-Type socket on the back What I doubt it will be however is a Freesat device so probably won't pick up the Freesat EPG but just have some home brew equivalent.

It is entirely possible that that is what the Argos blurb is talking about. Though I would take what Argos say with a considerable quantity of salt (a pinch is nowhere near enough ). I'd be surprised if it was written by anyone who knows the difference between DVB-S and DVB-T other than the letters on the end are different. I seriously doubt they know what the two terms mean!

[Winston_1]

Well if Argos says it has twin tuners it does as under the Sale of Goods Act goods must be as described.
If they have made a mistake, even if you don't discover it for several months, they have to give you a refund, so buy it and find out for yourself.

But why do you want a 4K TV when the specs have not been finalised yet, there are no broadcasts, and when there are you will probably need a set top box?

[AlanO]

Quote:

Originally Posted by Winston_1

Well if Argos says it has twin tuners it does as under the Sale of Goods Act goods must be as described.
If they have made a mistake, even if you don't discover it for several months, they have to give you a refund, so buy it and find out for yourself.

But why do you want a 4K TV when the specs have not been finalised yet, there are no broadcasts, and when there are you will probably need a set top box?

"If they have made a mistake, even if you don't discover it for several months, they have to give you a refund, so buy it and find out for yourself."

Once again, you are showing your total and utter ignorance of what the SOGA actually means - you've read it but not understood it.

There is no such provision for an 'automatic' refund - there never has been either.

I wish you'd stop spreading incorrect information about the SOGA - which you seem to do with disarming regularity (e.g. the equally false claim it gives you a 6 year warranty, when it does no such thing). It doesn't help anyone, particularly less knowledgeable posters - if anyone's daft enough to take your advice on the SOGA there's a chance they'll end up with a stack of cost and not the outcome they expect.

Technically any TV with an analogue and digital tuner is 'twin tuner' so by that definition pretty much every TV on sale at the moment is 'twin tuner'.

[chrisjr]

Quote:

Originally Posted by AlanO

"If they have made a mistake, even if you don't discover it for several months, they have to give you a refund, so buy it and find out for yourself."

Once again, you are showing your total and utter ignorance of what the SOGA actually means - you've read it but not understood it.

There is no such provision for an 'automatic' refund - there never has been either.

I wish you'd stop spreading incorrect information about the SOGA - which you seem to do with disarming regularity (e.g. the equally false claim it gives you a 6 year warranty, when it does no such thing). It doesn't help anyone, particularly less knowledgeable posters - if anyone's daft enough to take your advice on the SOGA there's a chance they'll end up with a stack of cost and not the outcome they expect.

Technically any TV with an analogue and digital tuner is 'twin tuner' so by that definition pretty much every TV on sale at the moment is 'twin tuner'.

Indeed. To stand any chance of a full refund the purchaser would have to notify the retailer within a short time of purchase about any faults with the goods.

Quote:

This right only lasts for a very short time after you buy the goods. You’re allowed a short time to examine them and try them out, but you must tell the trader about the problem as soon as you find out about it.

https://www.citizensadvice.org.uk/co...ur-money-back/

Quote:

If you've had the goods for a while, you may have lost the right to a refund, but you can still ask the seller for a repair, replacement or some of your money back.

https://www.citizensadvice.org.uk/co...r-description/

[Winston_1]

Quote:

Originally Posted by AlanO

"If they have made a mistake, even if you don't discover it for several months, they have to give you a refund, so buy it and find out for yourself."

Once again, you are showing your total and utter ignorance of what the SOGA actually means - you've read it but not understood it.

There is no such provision for an 'automatic' refund - there never has been either.

I wish you'd stop spreading incorrect information about the SOGA - which you seem to do with disarming regularity (e.g. the equally false claim it gives you a 6 year warranty, when it does no such thing). It doesn't help anyone, particularly less knowledgeable posters - if anyone's daft enough to take your advice on the SOGA there's a chance they'll end up with a stack of cost and not the outcome they expect.

Technically any TV with an analogue and digital tuner is 'twin tuner' so by that definition pretty much every TV on sale at the moment is 'twin tuner'.

You are talking absolute rubbish. The SOGA clearly says goods must be as described. Also in the first six months the customer does not even have to prove a fault, the retailer has to prove it is not faulty, something that would be impossible if it claimed two tuners which it didn't have. Also a refund is the only solution in law. He can offer a credit note, exchange, or replacement but the customer can insist on a refund.

Another thing you clearly have no electronics knowledge. No TVs have an analogue and digital tuner, such a set has one tuner and separate analogue and digital decoders, so pretty much every TV on sale at the moment is single tuner.

[Deacon1972]

Quote:

Originally Posted by Winston_1

You are talking absolute rubbish. The SOGA clearly says goods must be as described. Also in the first six months the customer does not even have to prove a fault, the retailer has to prove it is not faulty, something that would be impossible if it claimed two tuners which it didn't have. Also a refund is the only solution in law. He can offer a credit note, exchange, or replacement but the customer can insist on a refund.

Another thing you clearly have no electronics knowledge. No TVs have an analogue and digital tuner, such a set has one tuner and separate analogue and digital decoders, so pretty much every TV on sale at the moment is single tuner.

You normally have, by law, a reasonable time to reject a product, normally three to four weeks. If it's too late to reject the product you can ask the retailer to either repair or replace, the retailer normally goes for the cheapest option - if the retailer refuses to do either, you are entitled to a reduction on the purchase or your money back minus the amount of usage.

Rejecting a product after 6months would not guarantee a full refund.

In regards to goods misdescribed, the same rules apply, if you leave it too long you may have lost the right to a refund. To help your case you would need to keep any sales literature as proof of description.

The OP has raised the question regarding the description, it would be foolish to advise them to purchase the product on the assumption that if it's not as described they would get a full refund beyond a reasonable time of ownership.

My advice to the OP would be to ring Samsung Technical Support and ask them to confirm the technical spec.

[AlanO]

Quote:

Originally Posted by Winston_1

You are talking absolute rubbish. The SOGA clearly says goods must be as described. Also in the first six months the customer does not even have to prove a fault, the retailer has to prove it is not faulty, something that would be impossible if it claimed two tuners which it didn't have. Also a refund is the only solution in law. He can offer a credit note, exchange, or replacement but the customer can insist on a refund.

And to action any of this, the customer has to take legal action.

Sorry, but it isn't a case of just wandering back into the store after 6 months, speaking to the manager and saying 'it was mis-sold, I want my money back' and walking out 5 minutes later with a refund.

And if you take legal action (via a small claims court) then it comes down to the magistrate's interpretation of the law - and if their interpretation doesn't match with yours, then tough.

You keep peddling the lie that all you need to do is go back to the store and quote the SOGA and as if by magic you'll get a refund, when nothing is further from the truth - and it's misleading people to pretend it's either quick or simple.

Same goes for the claim you've made before about there being a "6 year warranty" - no there isn't. The SOGA sets out the TIME IN WHICH YOU CAN BRING A CLAIM, nothing more, nothing less. It doesn't confer the same status as a 'guarantee', whereby an item will be repaired when broken unless misuse is found to be the problem i.e no manufacturers guarantee would cover a TV for water damage or being dropped.

I completely agree with Deacon1972's suggestion to the OP - give Samsung a call or drop them a line and ask for clarification - that way you'll know and can make your purchase with that knowledge.

[Winston_1]

On top of your rights under the SOGA Argos offer a 14 day money back guarantee anyway so there is no problem what so ever in buying and testing the set.

Asking Samsung may or may not get the correct answer depending on whether you get an engineer or telephone answerer.

I have never claimed the SOGA gives a six years warranty, I have said it gives six years protection (not guarantee).

[AlanO]

Quote:

Originally Posted by Winston_1

I have never claimed the SOGA gives a six years warranty, I have said it gives six years protection (not guarantee).

But you've implied that as there's that coverage, there's no point in 5 year guarantees or extended warranties - which is patently untrue, since a 5 year guarantee / extended warranty will result in a repair in the event of failure at no further cost to the consumer. Whereas using the SOGA offers no such guarantee and may result in only partial costs being covered or even the claim being dismissed.

[Tassium]

Argos "Money back Guarantee" is 30 days, also some products are excluded.

There is apparently no such exclusion on this particular TV, but some TVs are excluded which is a bit odd.

Also Argos say the product must be "unused".

[Winston_1]

Quote:

Originally Posted by Tassium

Argos "Money back Guarantee" is 30 days, also some products are excluded.

There is apparently no such exclusion on this particular TV, but some TVs are excluded which is a bit odd.

Also Argos say the product must be "unused".

None of which affects your statuary rights however.

Having now had a look at the PDF of the user manual on the Samsung website this set has both a terrestrial/cable input and a satellite input, clearly two tuners. Argos are right.

[Winston_1]

Quote:

Originally Posted by AlanO

But you've implied that as there's that coverage, there's no point in 5 year guarantees or extended warranties

Where?

Link?

[AlanO]

Quote:

Originally Posted by Winston_1

Where?

Link?

Will this thread do? Where you claim (wrongly) there's an EU wide 2 year guarantee?

http://forums.digitalspy.co.uk/showthread.php?t=1983294

[Winston_1]

Quote:

Originally Posted by AlanO

Will this thread do? Where you claim (wrongly) there's an EU wide 2 year guarantee?

http://forums.digitalspy.co.uk/showthread.php?t=1983294

No it won't. I never claimed there or anywhere else that the SOGA gives a 6 year warranty.
The EU 2 year warranty is something different entirely.

[Roush]

It will mean twin terrestrial tuners.

I have a 3 year old mid-range Samsung TV that has twin terrestrial tuners. I think it's a fairly standard feature on models that support recording to a USB memory stick / hard drive.

[Nigel Goodwin]

Quote:

Originally Posted by Roush

I think it's a fairly standard feature on models that support recording to a USB memory stick / hard drive.

Not at all, the vast majority of such sets are only single tuner.

[Roush]

Quote:

Originally Posted by Nigel Goodwin

Not at all, the vast majority of such sets are only single tuner.

I meant Samsung's models with USB recording...

[Nigel Goodwin]

Quote:

Originally Posted by Roush

I meant Samsung's models with USB recording...

Are they mostly twin tuner?, I've certainly never heard that suggested before - and I would have thought it's pretty impossible to find out without trying all the individual sets, as Samsung seem to keep accurate specs. a secret (even down to which models have Freesat).