https://uk.trustpilot.com/review/www...ermarket.co.uk hope no one is waiting for anything from this company as it doesn't look good (4th comment down).
Pet supermarket and related companies
If my one experience with them is anything to go by the main problem is that they use Yodel as their main courier. This company is notorious for failed deliveries, goods delivered to the wrong address, goods thrown into gardens or left outside in full view, lying about having tried to deliver and no one being in - you name it. I used Pet Supermarket once but won't again simply because they use Yodel. I'd rather pay a bit more and actually get the goods, undamaged.
I ordered one item with them once.
Charged me stupid high postage. They didn't even ship it for 5 days and it took a further 10 to arrive, and was nothing like the item discription or picture.
Customer service couldn't have been any less helpful or any more rude.
They've also ignored every request to be removed from their email newsletter/spam.
As far as I could tell their choice of delivery service was the last of their worries.
I wouldn't shop there again if it was free.
A quick look at their FB page shows a lot of disgruntled customers in the comments under their posts. They've disabled the 'posts to page' section.
Charged me stupid high postage. They didn't even ship it for 5 days and it took a further 10 to arrive, and was nothing like the item discription or picture.
Customer service couldn't have been any less helpful or any more rude.
They've also ignored every request to be removed from their email newsletter/spam.
As far as I could tell their choice of delivery service was the last of their worries.
I wouldn't shop there again if it was free.
A quick look at their FB page shows a lot of disgruntled customers in the comments under their posts. They've disabled the 'posts to page' section.
I've had mixed fortunes with them. A few yrs back I ordered some big dog baskets and I couldn't fault them but last year I ordered something then saw the comments so emailed customer support and said that in the light of the comments could they tell me realistically how long the order would take and if it was more than a few days I'd cancel it now. They said it was being sent straight out and sure enough it was here 2 days later but I'm not sure it would have otherwise. It was a big bag of food and I needed it!
Yes I wasn't really commenting on how good or bad they were, I had no problems with them when I used them I had just heard from a friend she had not received an item so had looked into what was happening when I found that and just wanted to warn people not to send them any money until the news was confirmed one way or another.
Ok, I hope this helps a bit.
This is the content of an email that has been issued in the last 24 hours to a number of customers.
Website is back up and running, so back to business as usual is the impression that they want to give.
The truth of "Our Company has undergone a change in ownership" is somewhat different.
http://www.retail-week.com/multichan...077860.article
So it looks like the parent company, Kokoba, are entering Administration and there has been what is know as a 'pre pack' sale of the business. Basically the assets of the business, including customer database, trading names and any stock they have has been sold to a 3rd party who are now up and running. What is left of the business including it's debts will now go into Administration.
This is the content of an email that has been issued in the last 24 hours to a number of customers.
Quote:
“Please accept our sincere apologies that we have not been able to communicate with you sooner. Our Company has undergone a change in ownership, during which time we were unfortunately asked to cease trading temporarily and were legally bound not to communicate with anyone. It has been hugely frustrating for us to not be allowed to communicate with our customers during this time and it has also been disappointing to see some opportunistic competitors exploit the situation for their own benefit and some media speculate on the events.
We sincerely apologise that during this time there has been a delay with processing your order, especially because we know the products we sell are so necessary and important to your pets. We were unable to take delivery of product while undergoing this process which in turn made it impossible to fulfil your order in a timely manner.
We apologise that during this time there has been a delay with processing your order. We would like to advise you that your order will be shipped or part-shipped by Monday, with any outstanding items being cancelled and refunded within the next 7 days.
As an apology for the inconvenience we have caused you we are also offering you a 20% discount on your next order by using the code, SORRY20.
Our website will be back online shortly but we first wanted to address you directly as soon as we were able to finally communicate on the situation.”
“Please accept our sincere apologies that we have not been able to communicate with you sooner. Our Company has undergone a change in ownership, during which time we were unfortunately asked to cease trading temporarily and were legally bound not to communicate with anyone. It has been hugely frustrating for us to not be allowed to communicate with our customers during this time and it has also been disappointing to see some opportunistic competitors exploit the situation for their own benefit and some media speculate on the events.
We sincerely apologise that during this time there has been a delay with processing your order, especially because we know the products we sell are so necessary and important to your pets. We were unable to take delivery of product while undergoing this process which in turn made it impossible to fulfil your order in a timely manner.
We apologise that during this time there has been a delay with processing your order. We would like to advise you that your order will be shipped or part-shipped by Monday, with any outstanding items being cancelled and refunded within the next 7 days.
As an apology for the inconvenience we have caused you we are also offering you a 20% discount on your next order by using the code, SORRY20.
Our website will be back online shortly but we first wanted to address you directly as soon as we were able to finally communicate on the situation.”
Website is back up and running, so back to business as usual is the impression that they want to give.
The truth of "Our Company has undergone a change in ownership" is somewhat different.
http://www.retail-week.com/multichan...077860.article
So it looks like the parent company, Kokoba, are entering Administration and there has been what is know as a 'pre pack' sale of the business. Basically the assets of the business, including customer database, trading names and any stock they have has been sold to a 3rd party who are now up and running. What is left of the business including it's debts will now go into Administration.
Thanks for the info.
I've logged on to medicanimal and changed all my details. Don't want them to be sold on thanks.
I've logged on to medicanimal and changed all my details. Don't want them to be sold on thanks.
Originally Posted by Fizzbin:
“Thanks for the info.
I've logged on to medicanimal and changed all my details. Don't want them to be sold on thanks.”
“Thanks for the info.
I've logged on to medicanimal and changed all my details. Don't want them to be sold on thanks.”
They'll already have them.
Originally Posted by Evo102:
“They'll already have them.”
“They'll already have them.
”
Actually they won't have them all as I never updated my email address after the email company I used shut down 3 years ago.
On a similar note, don't order goods, especially prescription meds from VetUK if you're in a hurry. They close at 4 pm, don't work Sat or Sun and want all communications by email (which they don't reply to IME). Customer service and attitude is very poor. They may be cheaper but you know what they say about paying peanuts 
I now order from Viovet who are excellent. You pay a little more, but they are open till 7 pm and they also work on Saturdays. They have a much more caring attitude, welcome telephone enquiries and even have a freephone number for customers.
I now order from Viovet who are excellent. You pay a little more, but they are open till 7 pm and they also work on Saturdays. They have a much more caring attitude, welcome telephone enquiries and even have a freephone number for customers.
Originally Posted by cika:
“If my one experience with them is anything to go by the main problem is that they use Yodel as their main courier. This company is notorious for failed deliveries, goods delivered to the wrong address, goods thrown into gardens or left outside in full view, lying about having tried to deliver and no one being in - you name it. I used Pet Supermarket once but won't again simply because they use Yodel. I'd rather pay a bit more and actually get the goods, undamaged.”
“If my one experience with them is anything to go by the main problem is that they use Yodel as their main courier. This company is notorious for failed deliveries, goods delivered to the wrong address, goods thrown into gardens or left outside in full view, lying about having tried to deliver and no one being in - you name it. I used Pet Supermarket once but won't again simply because they use Yodel. I'd rather pay a bit more and actually get the goods, undamaged.”
Seconded.
I recently came home to find a Yodel delivery dumped outside the door. It was a fragile item (ceramics) but the box was badly crushed and had obviously had heavy items dumped on top of it. It was clearly marked with "Fragile" parcel tape, most of which had been torn off
Luckily the contents were undamaged, no thanks to Yodel.
Originally Posted by LaVieEnRose:
“On a similar note, don't order goods, especially prescription meds from VetUK if you're in a hurry. They close at 4 pm, don't work Sat or Sun and want all communications by email (which they don't reply to IME). Customer service and attitude is very poor. They may be cheaper but you know what they say about paying peanuts
I now order from Viovet who are excellent. You pay a little more, but they are open till 7 pm and they also work on Saturdays. They have a much more caring attitude, welcome telephone enquiries and even have a freephone number for customers.”
“On a similar note, don't order goods, especially prescription meds from VetUK if you're in a hurry. They close at 4 pm, don't work Sat or Sun and want all communications by email (which they don't reply to IME). Customer service and attitude is very poor. They may be cheaper but you know what they say about paying peanuts
I now order from Viovet who are excellent. You pay a little more, but they are open till 7 pm and they also work on Saturdays. They have a much more caring attitude, welcome telephone enquiries and even have a freephone number for customers.”
I find Petdrugsonline excellent- also Feedem for foodstuffs. Both deliver quickly and efficiently in my experience.
