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How to connect to BBC iPlayer - Toshiba TV |
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#1 |
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Forum Member
Join Date: Jul 2014
Posts: 193
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How to connect to BBC iPlayer - Toshiba TV
Hello, we recently bought a Toshiba TV (24D343). It comes with a built in iPlayer app, but when we click on it it just has the logo and says "loading" but never loads. The TV is connected to the internet as we can access web pages. I tried going to iPlayer via the internet but it does the same thing (loading screen).
I suspect it might be linked to the BBC changing the app after the TV was built, but we only bought the TV a couple of months ago from John Lewis, and from looking online it seems that the iPlayer app was changed around 2014. Can anyone advise on this? It is very frustrating as the TV was a big purchase for us but we can't access one of the main sources we use to view TV. Thanks in advance! |
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#2 |
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Forum Member
Join Date: Oct 2002
Location: Standish, near Wigan
Posts: 525
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This may give the you a start point for further investigation.
http://www.bbc.co.uk/blogs/internet/...0-5ee508c4d045 Not all versions of iPlayer were continued, though it looks like you tv should have been ok My Sony Bluray player lost iPlayer about then. Maybe there is a firmware update available to change the iPlayer version. |
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#3 |
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Forum Member
Join Date: Dec 2002
Posts: 3,850
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It would simply be easier to simply buy a now tv box for £15 which gets all UK terrestrial catchup services.
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#4 |
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Forum Member
Join Date: Jun 2003
Location: Cheshire
Posts: 6,450
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The obvious has been missed here. If this is a new-ish TV and one of the features doesn't work then why haven't you contacted John Lewis yet?
If this was a washing machine that didn't spin or a toaster with a slot that doesn't heat up then you'd be straight on the phone to them. Just because this is an internet feature on the TV makes no difference. If iPlayer is advertised as one of the features and it doesn't work then put the ball back in the retailers court and let them resolve the issue with the manufacturer on your behalf; that's why the Sale of Goods Act (SOGA) exists. |
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#5 |
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Forum Member
Join Date: Jul 2014
Posts: 193
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Thanks for the ideas - I have emailed John Lewis and will see what they say. cp2 I agree it looks like this device should have been ok. If all else fails I'll look into buying a Now TV box.
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#6 |
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Forum Member
Join Date: Oct 2002
Location: Standish, near Wigan
Posts: 525
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Quote:
Thanks for the ideas - I have emailed John Lewis and will see what they say. cp2 I agree it looks like this device should have been ok. If all else fails I'll look into buying a Now TV box.
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#7 |
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Forum Member
Join Date: Jul 2014
Posts: 193
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Quote:
If this set is still supported it will almost certainly only be possible to reinstate iPlayer with a with a firmware update. There should be a menu option so check for this, or get a USB stick update from Toshiba.c
It is still for sale at John Lewis though so it should still be supported. |
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#8 |
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Forum Member
Join Date: Dec 2002
Posts: 3,850
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John Lewis after sales care is much better than the main high street store that sells tvs. People do not always understand their basic rights.
If you buy goods and it is faulty, you can get a refund or replacement within a reasonable period (typically one month). After (say) month but within guarantee period you are normally only entitled to a repair. If it cannot be repaired, you should be offered a replacement, or (at discretion), a refund. A key question is whether a software issue counts as a fault. It is quite possible that there are exclusions for these in the sales contract. Is it worth the hassle of having to get a replacement, when you can buy a a simple solution. |
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#9 |
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Forum Member
Join Date: Jun 2003
Location: Cheshire
Posts: 6,450
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Quote:
A key question is whether a software issue counts as a fault. It is quite possible that there are exclusions for these in the sales contract..
What's required is for the manufacturer to make good on their promise that the set includes a working iPlayer feature. It's either that or to state categorically that it doesn't so that buyers can make a decision to avoid this model of TV if iPlayer is something they really want. At the moment the sales info on the JLP site and on the Toshiba site for the D3 TVs says that they include iPlayer. What this all boils down to then is whether the set "is as described". That comes under the Trade Descriptions Act which is legislation first passed in 1968 to prevent manufacturers from making false claims for products. In short, if the manufacturer decides to add a feature that requires periodic updates to keep working then it's up to them to ensure that this happens within the warranty period. If they don't then there's a strong case to say that the TV breaks the Trade Descriptions Act. There's your grounds for action. It's worth pointing out though that these kinds of issues are likely to become more common in the future. That's something that I believe TV manufacturers, retailers and 3rd party warranty companies have overlooked. Smart TVs are not the same as tablets, smart-phones, laptops and computers. They can't download new versions of iPlayer software direct off the web. Smart TVs rely on software and applications written specifically for the TV platform rather than commonly released versions. It takes time for the technical departments in the TV manufacturers to rewrite the code in response to some or other change in the way iPlayer works. That means there's always a lag between iPlayer updates and the TV update required to maintain compatibility. Depending on the changes made by the BBC (or any other online player company) then the TV player software might not work at all. There's a web site devoted to this kind of information here. |
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#10 |
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Forum Member
Join Date: Dec 2002
Posts: 3,850
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Another factor is that BBC Iplayer (for example) gets updated quite frequently, and even if you get it to work now, it will probably bomb out in future. Obviously BBC would test new versions on major platforms and devices, but even they would not be able to test the zillions of smart tvs.
It is a fact of life, Smart TVs become out of date rapidly - most manufacturers will only support older models for a while. Also BBC Iplayer is specifically for one country, and probably would be low on manufacturers priority list anyway. As I said earlier, now tv boxes are reasonably well supported (a new version has just come out) and are so cheap, its worth buying regardless - you can always use it on a spare tv in bedroom etc. |
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#11 |
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Forum Member
Join Date: Dec 2012
Posts: 3,455
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If you are using wifi it is likely that the signal is poor in the corner of the room you are using, that, in my experience, produces what you are seeing. Move it closer to the router, if it then works OK you will need some form of wifi extender, mine is a TP Link power line adaptor from JL. You need a connection speed of about 5Mb for HD.
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#12 |
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Forum Member
Join Date: Nov 2016
Posts: 1
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I brought toshiba smart TV 2days ago how u get bbc iplayer, itv hub, all4, it doin my heading so can some one tell me what to do please b4 I throw the TVs out the window
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#13 |
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Forum Member
Join Date: Apr 2005
Location: colchester
Posts: 15,350
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Quote:
I brought toshiba smart TV 2days ago how u get bbc iplayer, itv hub, all4, it doin my heading so can some one tell me what to do please b4 I throw the TVs out the window
What is the model of the TV? Where did you buy the TV from? Why do you expect these services to be there, was there a specific claim or advert? How is the TV connected to the router? |
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#14 |
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Forum Member
Join Date: Dec 2012
Posts: 3,455
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Assuming you are using wifi it is probably a signal issue, move the TV close to the router, you will not need an aerial connection, if it now works use a wifi extender or power line adaptor to solve the signal issue. If it doesn't contact John lewis.
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#15 |
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Forum Member
Join Date: Feb 2015
Posts: 1,457
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Quote:
It would simply be easier to simply buy a now tv box for £15 which gets all UK terrestrial catchup services.
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#16 |
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Forum Member
Join Date: Dec 2007
Location: Herefordshire
Posts: 22,789
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Quote:
It would simply be easier to simply buy a now tv box for £15 which gets all UK terrestrial catchup services.
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#17 |
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Forum Member
Join Date: Dec 2007
Location: Herefordshire
Posts: 22,789
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Quote:
The obvious has been missed here. If this is a new-ish TV and one of the features doesn't work then why haven't you contacted John Lewis yet?
If this was a washing machine that didn't spin or a toaster with a slot that doesn't heat up then you'd be straight on the phone to them. Just because this is an internet feature on the TV makes no difference. If iPlayer is advertised as one of the features and it doesn't work then put the ball back in the retailers court and let them resolve the issue with the manufacturer on your behalf; that's why the Sale of Goods Act (SOGA) exists.
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#18 |
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Forum Member
Join Date: Dec 2012
Posts: 3,455
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Quote:
Yep, that will work
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#19 |
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Forum Member
Join Date: Apr 2005
Location: colchester
Posts: 15,350
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Quote:
Like me you didn't notice that this thread is over a year old. I wonder how the o/p solved his problem.
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#20 |
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Forum Member
Join Date: Dec 2012
Posts: 3,455
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Quote:
I thought you were responding to the newbie.
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