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HDR1000S - All recordings gone


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Old 02-09-2015, 06:15
REPASSAC
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One thing that has happened is that as stated we have all our recording back, some were partially viewed. When I checked the recording list all partial views were shown so resuming the programme was possible.
So even though the HDD was not shown during the problem, the start position of the programmes remained as if there had been no issue.
The position of each recording and other data is recorded on separate files on disk. These are not normally seen, but if you play a imported file on USB you will see they are created on the USB stick.

I think calling Humax support will not achieve anything as all is currently well. All you will do is invite a suggestion to factory reset and possibly also to reformat the hard disk.
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Old 02-09-2015, 09:43
zetor
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An updater on my HDR1000S, on ocassion when it boots up I do see my recordings there but the last few times there has been nothing and it is as previously mentioned it is as if the HDR isn't recognising that there is a hard drive in there, today I connected a USB hard drive to the socket at the back and it ask to format it which it did but however I am still not able to record or pause live tv and in Storage it is saying to connect a USB hard drive to record and pause live tv. I guess I will have to try a factory reset but I can't see that making any difference if the box can't see either drive.
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Old 02-09-2015, 11:19
REPASSAC
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An updater on my HDR1000S, on ocassion when it boots up I do see my recordings there but the last few times there has been nothing and it is as previously mentioned it is as if the HDR isn't recognising that there is a hard drive in there, today I connected a USB hard drive to the socket at the back and it ask to format it which it did but however I am still not able to record or pause live tv and in Storage it is saying to connect a USB hard drive to record and pause live tv. I guess I will have to try a factory reset but I can't see that making any difference if the box can't see either drive.
If the factory reset does not achieve anything lasting, then I have a final suggestion.

If you are prepared to possibly waste a £10 or so, you could try a replacement power supply which can have surprising results with other equipment.

Several others have reported a similar intermittent situation as yours which ended in total disk detection failure. No particular reason for suggesting for suggesting a power supply replacement, it is just what I would try unless the unit is under guarantee.
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Old 03-09-2015, 08:21
zetor
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I have removed the USB hard drive and have now done a factory reset with the original 1TB drive inside the HDR, this has made no difference with all the problems still there so I will as sugested try and get another power suppy and if that doesn't work I'll dig out my old trusty Foxsat and use that)
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Old 03-09-2015, 09:14
REPASSAC
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I have removed the USB hard drive and have now done a factory reset with the original 1TB drive inside the HDR, this has made no difference with all the problems still there so I will as sugested try and get another power suppy and if that doesn't work I'll dig out my old trusty Foxsat and use that)
Please keep us posted on if the new power supply makes any difference, good luck.
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Old 12-07-2016, 10:37
zetor
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Well I realise this thread is now nearly a year old and maybe forgotten about but in case anyone has email notifications...I have been using my trusty Foxsat receiver and have shelved the HDR in that time, I thought I would dig it out and check out some forums to see if a "cure" had been found, I see some familiar names on other forums addressing this same problem and it seems no progress has been made, seems we are all waiting for Humax to issue some sort of update, anyway I did boot the box back up and although it did see the hard drive to start with further checking showed that the problem was still there, well I didn't expect it to mend itself sitting on a shelf I haven't got hold of another power supply to test that theory I'm afraid, sorry not to have any good news.
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Old 12-07-2016, 11:40
grahamlthompson
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Well I realise this thread is now nearly a year old and maybe forgotten about but in case anyone has email notifications...I have been using my trusty Foxsat receiver and have shelved the HDR in that time, I thought I would dig it out and check out some forums to see if a "cure" had been found, I see some familiar names on other forums addressing this same problem and it seems no progress has been made, seems we are all waiting for Humax to issue some sort of update, anyway I did boot the box back up and although it did see the hard drive to start with further checking showed that the problem was still there, well I didn't expect it to mend itself sitting on a shelf I haven't got hold of another power supply to test that theory I'm afraid, sorry not to have any good news.
Strangely enough that's what many report, the recordings come back after a period with it switched off. In fact all the units returned to Humax main plant to investigate the issue were working normally when received.
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Old 12-07-2016, 12:24
zetor
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I can quite believe this is the case but from my experience after turning the HDR on and off a few times the problem is soon evident and the hard drive is no longer seen by the HDR you would expect the Humax engineers to test the box for at least a 24hr period.
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Old 12-07-2016, 13:03
grahamlthompson
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I can quite believe this is the case but from my experience after turning the HDR on and off a few times the problem is soon evident and the hard drive is no longer seen by the HDR you would expect the Humax engineers to test the box for at least a 24hr period.
Lots of info on MyHumax, not seen anyone who has posted that the box is now working normally posting it has failed again. I have a HDR1000S (one of the first), so far it hasn't had this issue. It has a WD2TB drive fitted about a month after it was new. Some indicate the remote scheduling app may be involved (the box boots every 20 mins or so 24/7 when paired). I have the app but only used as a remote control, it has never been paired.
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Old 28-07-2016, 16:36
zetor
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Please keep us posted on if the new power supply makes any difference, good luck.
Just a short update, my mate has a HDR1000S which has been in storage and I ask if I could try his power supply, well he has misplaced it so brought his box over instead so I connected my power supply to his box and it worked find, all his recordings were present so his hard drive is being seen by his box with my power supply so I guess this could rule out the power supply being the problem, on connecting it back to my box there was no hard drive.once again.
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Old 28-07-2016, 18:06
lamby
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Hey

I have had a problem of recordings vanishing, I have had to do about 3 factory resets.

There was an update on 21st July, perhaps this will fix it?
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Old 04-08-2016, 16:12
Grouty
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Just had an update to my 1100s today, and mines gone tits up, was set to record Quincy, but when the light never changed to its purple colour for record as normal, i thought it hadn't started, so i switched it on to check (was watching something on the PC so couldn't hear if it was going), and noticed it had a new Fressat logo screen coming on, and it was recording.

Also, my recordings disappeared too, was still saying 9% used, but had no recordings there, just had the standard no recordings have been made yet message, but then after a bit, they reappeared.

Light just stays red now all the time, no more Blue for on, Red for Off, Purple for record.

Just wondering if my recordings showing up after a bit, is because it now seems to come on instantly when switched on, will check after Quincys finished recording.
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Old 04-08-2016, 17:16
Grouty
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Nope, its broken, timeshift no longer works

I popped Quincy on to make sure it had recorded, it started playing, but started from the end of Minder, so tried to skip it along to Quincy, but can't do it, just keeps saying can't timeshift while retrieving data, try again in a few seconds, or something like that, and can't even stop it from playing or anything, pressed the guide button to bring that up, was all blank, only way to stop it playing was to knock it off and back on, but noticed the light does go Blue still when its on like before.

Recordings are still taking a few seconds or so to appear though, after switch on.

EDIT: also when popping the info bar on, on a recording, it doesn't appear, instead of the blue time bar, i just get a blank now and next Tv guide bar.

EDIT2: Forget all that, its working

I switched it off (via the remote), and just left it off until the HDD stopped going (parked), before switching back on, and it booted up as normal like before, got the HUMAX Freesat screen, then after a few seconds, the new Freesat logo screen came on, before the picture at the top right with the guide, tried my recordings, all there straight away, and can play/stop, Skip etc..., and get the blue time bar.
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