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Software update FAQ |
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#1 |
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Posts: n/a
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Software update FAQ
Mods please make this a Sticky in the Sky and Sky+ sections.
Q: When will box xyz get the download? A: When you get it! Only a very small part of Sky staff know the schedule and these guys are connected to the conditional access systems. ie. they don't post confidential stuff on here! To quote the official line: 'Everyone will get it by summer'. Q: Can I force a download for my box? A: If the code download has not been sent for your version of box you are just hurting your finger by pressing the backup button. Q: Do I have to be on a specific channel on the EPG to get the download? A: No Q: I live in Surrey, when are Surrey getting the download for box xyz? A: Downloads are done by box version not where you live Q: Do I need my phone connected for the download? A: No! Q: How do I know I have the download? A: Press the help button whilst watching a channel. If nothing happens you don't have the latest software Q: When will Sky+ boxes get the update? A: See answer to first question... Q: With the new code download can I kill the red button icon completely? A: No Q: Can I update the software myself using a PC? A: No Q: I work for Sky and just received an e-mail about a new download, shall I post it here? A: Read your contract of employment very carefully.... Q: Why can't I post details of a new download? A: The download may not happen due to numerous reasons...you will just annoy customers and customer service guys... Q: What time do updates occur? A: Usually around 5 AM Last edited by Snow Dog : 14-04-2005 at 23:35. |
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#2 |
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Forum Member
Join Date: May 2004
Location: North Yorkshire U.K.
Posts: 164
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I too have a question for that section.
"What is the version number ? |
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#3 |
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Forum Member
Join Date: Apr 2005
Location: BALLYCASTLE N IRELAND
Posts: 367
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Got my update this AM. Box was in standby when I woke up and had recieved update overnight. New version No; is 3. 3a. 6
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#4 |
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Forum Member
Join Date: Feb 2004
Location: West London
Posts: 957
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mine happend this evening
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#5 |
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Forum Member
Join Date: Mar 2005
Posts: 427
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update
got update yesterday on a sony, version is 3.3a.6
Pete. |
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#6 |
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Forum Member
Join Date: Jan 2005
Posts: 478
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Does the box have to be on standby or do you have to be watching it for it come though? Or doesn't it matter?
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#7 |
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Posts: n/a
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Quote:
Originally Posted by Cfcfanatic
Does the box have to be on standby or do you have to be watching it for it come though? Or doesn't it matter?
When you take it out a standby the new software will be present. |
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#8 |
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Forum Member
Join Date: Jan 2005
Posts: 478
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Thanx, thought I was doing something wrong as other Pace boxes are getting it.
Oh and another one, it will happen on ALL boxes wont it? As I am on freeSat paying no subscription. |
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#9 |
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Posts: n/a
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Quote:
Originally Posted by Cfcfanatic
Oh and another one, it will happen on ALL boxes wont it? As I am on freeSat paying no subscription.
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#10 |
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Forum Member
Join Date: Jan 2002
Location: South East England
Posts: 5,714
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1. Is it possible to prevent a download from happening? I want to record something at 5am, and am worried the box will restart.
2. Once a download is available (confirmed by users of the same make/model), how can I manually download it, assuming I "accidentally" unplugged the power supply overnight? |
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#11 |
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Posts: n/a
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Quote:
Originally Posted by vinnielo
1. Is it possible to prevent a download from happening? I want to record something at 5am, and am worried the box will restart.
Quote:
2. Once a download is available (confirmed by users of the same make/model), how can I manually download it, assuming I "accidentally" unplugged the power supply overnight?
Switch off at wall, switch back on whilst holding 'Backup' on front of box (not on remote). Box will now download the software
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#12 |
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Forum Member
Join Date: Sep 2003
Location: earth : 2270
Posts: 1,109
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can anyone let me/us know when amstrad boxes are to be,/have been upgraded!!!!
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#13 |
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Forum Member
Join Date: May 2002
Posts: 593
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I unplug my digibox every night between 11.30pm and 8am. Will this mean I will never get the new software download?
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#14 |
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Forum Member
Join Date: Mar 2002
Posts: 1,768
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no, other forum members have reported that thier software has been updated throughout the day.
Dinger
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#15 |
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Posts: n/a
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Quote:
Originally Posted by joey jojo
can anyone let me/us know when amstrad boxes are to be,/have been upgraded!!!!
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#16 |
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Posts: n/a
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Quote:
Originally Posted by crunchie
I unplug my digibox every night between 11.30pm and 8am. Will this mean I will never get the new software download?
You could just leave the box on overnight. It is no more different to leaving the fridge, microwave, etc on. |
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#17 |
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Forum Member
Join Date: May 2002
Posts: 593
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"You will have to force the update once you know it is present"
Present where? |
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#18 |
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Forum Member
Join Date: Jan 2002
Location: South East England
Posts: 5,714
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Quote:
Originally Posted by crunchie
"You will have to force the update once you know it is present"
Present where? Quote:
Originally Posted by Snow Dog
No you can't prevent it
Have you tried doing this or know FOR A FACT that it would still reboot? |
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#19 |
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Forum Member
Join Date: Oct 2002
Location: inverness
Posts: 380
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with the new update when i go to other channels i have to enter my pin can anybody help please
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#20 |
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Posts: n/a
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Quote:
Originally Posted by vinnielo
Have you tried doing this or know FOR A FACT that it would still reboot?
Remember Sky+ can record when in standby so the worst you are going to get a bit missed in the middle of the recording if you are doing a recording in the early hours. |
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#21 |
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Posts: n/a
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Quote:
Originally Posted by digibear
with the new update when i go to other channels i have to enter my pin can anybody help please
This stops some randy teenager trying to bypass this by adding channels via another route that will not be PIN protected as they will not have an EPG number. |
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#22 |
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Forum Member
Join Date: Jan 2002
Location: South East England
Posts: 5,714
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Quote:
Originally Posted by Snow Dog
Yes I know 'FOR A FACT' that the download will put your box into standby when the 'go' button has been pressed for the download.
I was suggesting there may quite possibly be a "lock" feature where a program that's been set as a reminder will suspend the reboot until it has finished. Quote:
Originally Posted by Snow Dog
Remember Sky+ can record when in standby so the worst you are going to get a bit missed in the middle of the recording if you are doing a recording in the early hours.
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#23 |
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Forum Member
Join Date: Nov 2004
Posts: 1,029
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Quote:
Q: I work for Sky and just received an e-mail about a new download, shall I post it here? Great statement that too many sky employees cause more problems by posting than they solve. Although it was actually an sky employee's brother that spilled the beans originally (if memory serves me well)
A: Read your contract of employment very carefully.... |
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#24 |
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Posts: n/a
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Quote:
Originally Posted by vinnielo
What "Go" button is that?
I was suggesting there may quite possibly be a "lock" feature where a program that's been set as a reminder will suspend the reboot until it has finished. This will only happen the once and not that many people are recording watching in the early hours. If you have some sort of mechanism that can stall downloads there is a good chance that would cause more problems |
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#25 |
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Posts: n/a
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Extra addition to the FAQ:
Q - Shall I post on DS that I have still not got the update on my xyz box? A - Noooooooooooo! |
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