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Old 19-02-2006, 15:24
Heinz
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Originally Posted by Heinz
I reckon something is already happening because, day by day, I notice certain channels display 'No satellite signal is being received' - this morning it's Euronews amongst others. Which channels go missing varies from day to day.

In a semi-panic, I've just connected up my spare Panasonic TU-DSB30 and forced a software download. It loaded normally and now shows:

1.1.Z
0F0202
1.2S4FB
3.3b.5
But it didn't update to 3.4.4!

My Panasonic iDTV is still on EPG software iDTV 3.2.11 too.
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Old 20-02-2006, 00:18
satdude10
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if the v4 update comes on there is no card inside the slot (ftv card) and if you put the card back in after the update has come will the card still work straight away or will you have to wait for a bit?
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Old 20-02-2006, 16:36
satdude10
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Originally Posted by satdude10
if the v4 update comes on there is no card inside the slot (ftv card) and if you put the card back in after the update has come will the card still work straight away or will you have to wait for a bit?
can someone answer this question
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Old 20-02-2006, 16:49
digitalsatman
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Sorry satdude10, the answer should be yes. Hoefully, the update will not have anything to do with the card, and if it doesn't work for some reason, just ring Sky.
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Old 20-02-2006, 16:59
silvernet
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Originally Posted by satdude10
can someone answer this question
Shouldn't be a problem, card may take a minute or two to kick in again.
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Old 20-02-2006, 17:07
Michael Wayne
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It appears that at some time today my + box upgraded to version 4.0.0 and I now am unable to watch something I recorded last night (Sunday).
How do I do forced download or a reset and which would be better. I haven't had a problem on this Thomson Sky+160 box since I got just over a year ago. I have had to turn it on and of several times today and disconnect from the mains to get it going and it still shows slowness in changing channels and to top it all if I got to view a recording it all seizes up. Nice loud clicks where the arm smacks the HD platen.
Who else has version 4.0.0 of this software.
Cheers
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Old 24-02-2006, 11:52
Heinz
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Now I'm beginning to panic (still on 3.2.11).
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Old 24-02-2006, 15:34
Michael Wayne
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Originally Posted by Michael Wayne
It appears that at some time today my + box upgraded to version 4.0.0 and I now am unable to watch something I recorded last night (Sunday).
How do I do forced download or a reset and which would be better. I haven't had a problem on this Thomson Sky+160 box since I got just over a year ago. I have had to turn it on and of several times today and disconnect from the mains to get it going and it still shows slowness in changing channels and to top it all if I got to view a recording it all seizes up. Nice loud clicks where the arm smacks the HD platen.
Who else has version 4.0.0 of this software.
Cheers
It turns out the HD is kaput and went at same time as v4.0 install. So as box is still under warranty it of to be fixed.
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Old 24-02-2006, 16:23
digitalsatman
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Originally Posted by Heinz
Now I'm beginning to panic (still on 3.2.11).
Is this an iDTV? If it is: PHONE SKY!!!

The freefone number can be found in the big Version 4 thread.
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Old 24-02-2006, 17:15
Heinz
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Originally Posted by Tom Stanley
Is this an iDTV? If it is: PHONE SKY!!!

The freefone number can be found in the big Version 4 thread.
Answered within a minute.
"I'll have to transfer you to another department but there's a 15 minute wait."
"OK, I'll hold."
15 minutes later - Bangalore call centre operative answers.
Doesn't know anything about any software. Doesn't know what an EPG is ("Is it a channel?").
Explained the new EPG goes live in 4 days.
"I'll have to put you on hold."
3 minutes later, "We are not knowing anything about any software. I will have to transfer you to the technical department."
"Back in Scotland?"
"Yes."
"OK, I'll hold."
Thank heavens for 0800 731 6965, option 2, option4.

Update 17:38 - Scottish lady answers. We go through the Services 4, 5 procedure. She goes away.

17:40 "I've spoken to 'a senior technical person' and he tells me you have the most recent software for that iDTV. There is no date set yet for new software."

"But what will happen when the new EPG is taken into use in 4 days time?"

"It won't affect your viewing."

Repeatedly questioned on how on earth that would be possible failed to produce any intelligible response - just repetition of the "it won't affect your viewing" statement.

Strangely, I suspect that was pure BS to get rid of me.

Last edited by Heinz : 24-02-2006 at 17:47.
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Old 24-02-2006, 18:43
ADB100
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Originally Posted by Heinz
Answered within a minute.
"I'll have to transfer you to another department but there's a 15 minute wait."
"OK, I'll hold."
15 minutes later - Bangalore call centre operative answers.
Doesn't know anything about any software. Doesn't know what an EPG is ("Is it a channel?").
Explained the new EPG goes live in 4 days.
"I'll have to put you on hold."
3 minutes later, "We are not knowing anything about any software. I will have to transfer you to the technical department."
"Back in Scotland?"
"Yes."
"OK, I'll hold."
Thank heavens for 0800 731 6965, option 2, option4.

Update 17:38 - Scottish lady answers. We go through the Services 4, 5 procedure. She goes away.

17:40 "I've spoken to 'a senior technical person' and he tells me you have the most recent software for that iDTV. There is no date set yet for new software."

"But what will happen when the new EPG is taken into use in 4 days time?"

"It won't affect your viewing."

Repeatedly questioned on how on earth that would be possible failed to produce any intelligible response - just repetition of the "it won't affect your viewing" statement.

Strangely, I suspect that was pure BS to get rid of me.
I suppose the pair of us will have to wait and see what happens when the EPG reshuffle goes live

Andy
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Old 24-02-2006, 19:19
digitalsatman
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Originally Posted by Heinz
Answered within a minute.
"I'll have to transfer you to another department but there's a 15 minute wait."
"OK, I'll hold."
15 minutes later - Bangalore call centre operative answers.
Doesn't know anything about any software. Doesn't know what an EPG is ("Is it a channel?").
Explained the new EPG goes live in 4 days.
"I'll have to put you on hold."
3 minutes later, "We are not knowing anything about any software. I will have to transfer you to the technical department."
"Back in Scotland?"
"Yes."
"OK, I'll hold."
Thank heavens for 0800 731 6965, option 2, option4.

Update 17:38 - Scottish lady answers. We go through the Services 4, 5 procedure. She goes away.

17:40 "I've spoken to 'a senior technical person' and he tells me you have the most recent software for that iDTV. There is no date set yet for new software."

"But what will happen when the new EPG is taken into use in 4 days time?"

"It won't affect your viewing."

Repeatedly questioned on how on earth that would be possible failed to produce any intelligible response - just repetition of the "it won't affect your viewing" statement.

Strangely, I suspect that was pure BS to get rid of me.
Thank you very much for phoning!
Sky really do not seem to know very much!
It won't affect your viewing, but it will affect TV Guide.

Send an e-mail to James Murdoch:

jamesmurdoch@bskyb.com

He/His assistant will certainly give you a clear answer. They've done it with me!
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Old 24-02-2006, 19:20
digitalsatman
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Originally Posted by ADB100
I suppose the pair of us will have to wait and see what happens when the EPG reshuffle goes live

Andy
Well don't worry about this, I'm with you 100% of the way.
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Old 24-02-2006, 19:54
Heinz
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Originally Posted by Tom Stanley
Well don't worry about this, I'm with you 100% of the way.
And I can get the spare TU-DSB30 out if really necessary!
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Old 25-02-2006, 12:02
ronaldo175
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Is V4 available to force update yet, anyone know?
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Old 25-02-2006, 12:07
silvernet
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Originally Posted by ronaldo175
Is V4 available to force update yet, anyone know?

Good question, has anyone tried today?
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Old 25-02-2006, 12:34
digitalsatman
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Originally Posted by ronaldo175
Is V4 available to force update yet, anyone know?
Well, it wasn't yesterday, and its unlikely it will be placed on a weekend, I'm thinking Monday
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Old 25-02-2006, 12:44
silvernet
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Originally Posted by Tom Stanley
Well, it wasn't yesterday, and its unlikely it will be placed on a weekend, I'm thinking Monday
Can we hold you to that Tom, it will make a change from blaming rai man.

There doesn't seem to be any follow up auto downloads for boxes that missed the original one/s.

I've had an Amstrad 300 ( yuk ) plugged in for 3 days.... nothing...zilch...
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Old 25-02-2006, 15:32
Mogden
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We've got an Amstrad 30FE01 model box which has upgraded to software version 3.4.4b but we've been having serious problems with No signal is being received channels since that happened. Frankly it's driving me nutso. It did this last time there was a major software upgrade last year and Sky came and replaced the LNB for free after I kicked up a fuss. Is it likely that the LNB has gone again so soon or will it be the software changes again?

Unfortunately, I don't know anyone else with a dish so we can't go and test the box at mate's house.

Any advice before I send himself out to tamper with the LNB?
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Old 25-02-2006, 16:00
silvernet
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Originally Posted by Mogden

Any advice before I send himself out to tamper with the LNB?
The update shouldn't adversely affect the LNB, try a reboot...unplug your receiver, leave it for a minute or two, then plug it back in again, see if that improves things.
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Old 25-02-2006, 16:31
BigJacko
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Originally Posted by silvernet
The update shouldn't adversely affect the LNB, try a reboot...unplug your receiver, leave it for a minute or two, then plug it back in again, see if that improves things.
FWIW, I concur with Silvernet too. The update in itself should not have ANY impact on the LNB - but various observers have noted that the box will sometimes misbehave a bit after an upgrade, until it's reset (at the wall) and allowed to rediscover everything again.

It's also possible that you're suffering from a combination of circumstances - some areas have snow, currently (which LNBs and dishes don't always like), and it's been pretty windy. It's probably worth checking on your Services-4-5 screen, just to make sure that 'Signal Strength' and 'Signal Quality' are both good (above 50% at least), and that the stream is 'LOCKED' and not fluctuating. Any symptoms like that MIGHT indicate that the dish has moved slightly.

Similarly, it might be worth giving the cable a quick inspection to make sure it's not full of water at the LNB end, or cracked, squeezed, or hanging half out of the Digibox socket.

Good luck - and my apologies if none of this helps - but at least if you check it all, and they DO try and flog you a new LNB, you'll be agreeing in the knowledge that they're not just trying to scam you for unecessary work!
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Old 25-02-2006, 19:26
Mogden
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Well we left it off for an hour or so earlier and it's still refusing to show certain channels. Strangely immediately after it's turned back it we get a window of about 5 mins where all channels are working as they should be then they pixelate and we're back to error messages again. I have been checking the signal strength and that seems okay. Those channels that are complaining of lack of signal are actually showing plenty. Not checked the stream yet mind.

I bought a new LNB from Lidl last year when they were flogging them cheap and if we can lay our hands on it, it was put in a "safe place", then we could install that and see how it goes.

It might be another threat of a move to NTL since I'm not forking out 60 odd quid to Sky for them to replace a part costing far less than that.
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Old 25-02-2006, 20:53
Heinz
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I know nothing but, IMHO, new software implementation requires STBs/iDTVs to store the present and new software until the 'go' signal is sent. Then, storage of the new and old software is required so that, if it all goes tits up, the old can be brought back into use.

So, my theory is that lack of memory means that the present/new or present/old software cannot be accommodated at the same time in some STBs/iDTVs so, to free up memory, varying channels are given the 'No satellite signal ....' treatment as an interim measure.
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Old 26-02-2006, 00:12
rospuk
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Well, another great update done on Sky boxes, sees category changes, Planner on Green Button, and a nice "Favourites" guide on the Blue.

Also I have noticed a rather excellent feature on "advertisements" from sky, it comes up with a Green Button saying "Set Reminder", and if you press it, the programme it is advertising gets added into your Planner. This is a great thing, especially having one of those VCR's you don't have to program (ie. when sky turns on it records, when sky turns off it stops recording). ---Well Done Sky!!---
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Old 26-02-2006, 01:12
silvernet
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Originally Posted by Mogden

I bought a new LNB from Lidl last year when they were flogging them cheap and if we can lay our hands on it, it was put in a "safe place", then we could install that and see how it goes.

.
That LNB will not fit a standard Sky Dish, and to be honest, they are not very good LNB's anyway.
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