davemurgatroyd - thanks for the confirmation... if you've got them at weekends and nights too, then it does tend to belie the myth that the stream is sometimes 'not there', doesn't it?
Balj - once the software has been upgraded, the PIN lockout will probably reset itself, when the system returns to default factory settings after the reboot. I would be very surprised if you were unable to see the customer channel.
To be totally honest, I'm pretty surprised that you can't see the customer channel
now, either! I know it's up in the 900s, but it's definitely not porn! Well, not proper porn, anyway!
Perhaps it's some 'hanger-on' from the old software you have on the box still? Maybe that used to consider anything above 800 as the PIN-protected stuff? Maybe that's changed, in the meantime, as a result of the software upgrades that you're trying to get?
I would hope so - but there's only one way to find out.
Personally, I think if you're having trouble obtaining a force download/update, it's a sign that your signal-strength or quality is not good. What are your current levels there? Let us know - it may shed some light.