I'm also having problems with my 43ON after it received it's update to 3.8.8 late last week (Thursday morning I think). It's switched itself off at least three times since the update. Very annoying since I'm usually recording programmes at night.

I am having the same problem with my Pace D430N digibox Model 1.0.55
Version 9F0A01

O/S 1.2S4FM
EPG Ver 3.8.8


No contract bought outright despite having the Auto standby disabled, is switching off so my recordings in the night just show a blank screen & No Signal.when switched on the message says telephone connection required (I thought this was only needed for Sky+)
The box is also doing this during normal viewing
I emailed Sky and this is the part of the reply relating to my FTA problem
..........................
If you have a standard Sky Box please follow the connection check process below:

Set your box to standby by pressing the on/off button on the top of your remote control. A red light should now appear on the front of your box
Unplug your box from the power supply and there should now be no lights on the front of your box
Check all cables going into your box to make sure they are in securely. Pay particular attention to the cable that screws into the "Dish input" socket, as this is the cable from the dish that carries the signal
If all connections are securely in place, plug your box back in to the power supply. At this point the red light on the digibox should be on. Allow your box to remain like this for 2 minutes
Now press the Sky button on your remote to switch your box on. The red light should now be green and your box should now be on information channel 998
You can now check your other channels to ensure that this has rectified the problem
If this procedure has not been successful, then the problem would most likely be with either the Cabling or the Dish

If after following this procedure you are still experiencing problems, you may need to contact our Technical team for further assistance. If you require a service call and your box is in warranty, this will be free of charge. However, if your warranty has expired, the service call will be chargeable.



I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email. You can also contact our Technical team on 08442 41 14 11, where one of our advisors will be happy to help.


Kind regards

Billie


Sky Help Centre

http://www.sky.com

Going to try it now

I don't think that will cure it. Thats just a standard response from someone who hasn't got a clue. Over here when a box comes out of standby and goes to 998, a lot of dishes do not get a signal on 998 so the message says switch off box for 5 minutes,so the customer does,not realising all they have to do is change to a channel that works like sky news.

My box has gone off 3 times in the last day and is now beginning to test my patience

it's time sky got this mess sorted

before my sky box and subscription go in the bin

Now 4 times

[quote=caroletv;39752197]I am having the same problem with my Pace D430N digibox Model 1.0.55
Version 9F0A01

O/S 1.2S4FM
EPG Ver 3.8.8


If you have a standard Sky Box please follow the connection check process below:

Set your box to standby by pressing the on/off button on the top of your remote control. A red light should now appear on the front of your box
Unplug your box from the power supply and there should now be no lights on the front of your box
Check all cables going into your box to make sure they are in securely. Pay particular attention to the cable that screws into the "Dish input" socket, as this is the cable from the dish that carries the signal
If all connections are securely in place, plug your box back in to the power supply. At this point the red light on the digibox should be on. Allow your box to remain like this for 2 minutes
Now press the Sky button on your remote to switch your box on. The red light should now be green and your box should now be on information channel 998
You can now check your other channels to ensure that this has rectified the problem
If this procedure has not been successful, then the problem would most likely be with either the Cabling or the Dish

If after following this procedure you are still experiencing problems, you may need to contact our Technical team for further assistance. If you require a service call and your box is in warranty, this will be free of charge. However, if your warranty has expired, the service call will be chargeable.


Sky Help Centre

http://www.sky.com

Followed the instructions above and the box is working OK and was still on this morning. Will let you know if it continues
I emailed Pace
this is what they said
..........
Hello
This would appear to be a software issue, if the boxes were OK before the update.
Only Sky will be able to fix this.
I am sorry I am unable to help.
Best Regards

Customer Support
Pace plc
Bringing Technology Home
Victoria Road, Saltaire, West Yorkshire, BD18 3LF, United Kingdom. www.pace.com

My box has not switched of during viewing, or to standby overnight, since following the above.

These are the details Sky sent for subscription channels if they are of any help to any of you as I notice some members refer to subscriptions and Broadband. Mine is just a Free To Air box bought outright.

Sky+ Box
If you have a Sky+ Box, please follow the procedure below:
Please note this process will stop all the recordings currently in progress and reboot your box, therefore you may want to do this after a recording has been completed.

Using the Sky Remote Control press the services button
Using the up/down arrow buttons, highlight System Setup and press select
Press 0, 1 and select to access the Installer Menu
Highlight Sky+ Planner Rebuild and press select

The on screen message “This will take a few minutes to complete' will appear, at this point the rebuild will stop all recordings and reboot your Sky+ box. “Press select to confirm or backup to cancel” will then appear and at this point, press select to continue.

The on screen message, 'Housekeeping please wait' will appear and take up to 2 minutes to clear.

Once complete, your box will switch itself off and then back on automatically and wait in the standby mode. Wait for 60 seconds after the red light has appeared before attempting to switch your box back on.

Sky+HD Box
If you have a Sky+HD Box, please follow the below procedure:
Please note this process will stop all the recordings currently in progress and reboot your box, therefore you may want to do this after a recording has been completed.

Use this procedure if you currently have the old EPG:

Using the Sky Remote Control press the services button
Using the up/down arrow buttons, highlight System Setup and press select
Press 0, 1 and select to access the Installer Menu
Highlight Sky+ Planner Rebuild and press select

Use this procedure if you now have the new style EPG:

Press services and highlight the Settings menu using the right arrow button and press select
Press 0, 1 and select
Highlight Sky+ Rebuild and press select
The on screen message, 'Housekeeping please wait' will appear and take up to 2 minutes to clear.

Once complete, your box will switch itself off and then back on automatically and wait in the standby mode. Wait for 2 minutes and 30 seconds after the red light has appeared before attempting to switch your box back on.


..................................

with so many people having issues is it fair to assume that at some stage this issue WILL get sorted by sky
I have a new white sky card and the switch off problem for the last 10 days or so
have just done a softwre download

snorbs: It would seem that Sky has provided information that they believe fixes the problem. Can you confirm that all is ok now after doing what is effectively a power off-disconnect- reconnect-reboot sequence (see caroletv's post http://www.digitalspy.co.uk/forums/s...&postcount=855).
Also can you tell us what digibox you have (Pace DS430N? - label on bottom of box) and that you are running EPG 3.8.8.

I don't have the problem myself on my 430N as I have so far managed to avoid the automatic software update to 3.8.8. However at least two of my acquaintances are having problems.

I did what was suggested in post#856, but the box was in standby this morning
So, it seems that that didn't work for me. I also have EPG v3.8.8 & O/S v1.2S4FM

I have tried switching off and on again and it makes no difference at all.
Box was switched off when I came home from work tonight.
Will be phoning Sky this week to have a moan and threaten cancellation of my contract unless this gets sorted out pronto!

i have tried switching off, new software download and the roblem is still the same

this is not the first time this box was bricked by a new software update and it was only cured by the next update. Maybe sky will be looking on here and do something but with the big push on HD or glorified SD we will be ignored.

gb--

Since 20/04 no further problems. I know that switching the mains off and on will reset the box if there was a No Signal on screen message but it was following the details in#856 that sorted it out for me as I would not have left it for 2 minutes before switching the box back on.

are you saying the box stays on permanently and does not go into standby at all??

very important as i leave my box on 24/7.

gb--

Yes it stays on all the time

Thank you, may give it a go in next few days.

gb--

I spoke too soon. On Friday after 4 days with no problems, I switched the box to Standby. on Saturday it lost signal twice within one hour ,during viewing, and had switched to Standby again this morning. I will try to reset it again but it looks as though the problem continues

My box was on standby again when I looked this morning.

On Friday, after my phone call to Sky last week (see post# 850), the engineer came out and replaced the box all free of charge i.e. no call-out fee.
He did a forced update (to which I thought, you just broke my new box buddy) and it only updated to EPG ver 3.7.6.
Thankfully since Fri. afternoon the box is still on.

The only downside is, the new box (Amstrad) is slower than my DS430N

What are peoples opinions on the Amstrad boxes?

Phoned Sky today as my box is now going into standby with no card. Helpful even though I don't subscribe. Told me they were aware of standby problem with some pace boxes. Advised if you are a subscriber with this problem to get in contact as they may be able to fix problem sooner.

I do not subscibe, I have a white card (supplied FOC by Sky some time ago) which I am advised is to give access to 5,Sky3 &ITV.
Can you tell me who you rang as I have just contacted Sky who insisted
that the hard drive in the Pace box was the problem . They also said there is a new download tonight and that they do them each month.

I rang them on 0800 0466432, they said if you have a card they may be able to update the box quicker.

HI caroletv -
Now I'm very puzzled...in post #856 you said you had a Pace D430N - which doesn't have a hard disk. Do you have a problem with a second box with a hard disk (ie Sky Plus or HD) as well? ... or is it just Sky that are confused

Could it be that 3.8.8 / 1.2S4FM was sent out with 'Auto Standby' set to ON by default?

My Sony S760 started playing up on April 15th - same symptoms as the last one to die. Fluttering white noise intermittently appearing on sound, then a few days later it packed up completely.... Although it had 3.8.8 / 1.2S4FM, I don't think that was the cause - it was probably just a coincidence. One unusual indication was 100% 'signal strength' - normally it's about 70%. Oddly enough, I'd only had a call from Sky a few days earlier - I hope that the receiver failure wasn't caused by some over-the-air or phoneline signal....

So I installed a spare which has 3.7.6 / 1.2S4FJ. I'd copied all the settings from the previous receiver, so setting up the replacement was fairly simple. I'm now keeping my fingers crossed that 3.8.8 / 1.2S4FM won't upset it when it auto-updates.

If it does, I've still got another spare - but that has 3.4.4b / 1.2S4FE.