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Software update FAQ |
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#951 |
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Forum Member
Join Date: Jan 2003
Posts: 7,671
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Quote:
Is the latest software for the DRX 890 boxes available on download stream or are targeted updates still going on ?
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#952 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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My box must have updated through the night because it was on 998. But on on demand there is only showcase there so where has catch up gone?
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#953 |
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Forum Member
Join Date: Jul 2004
Location: West London
Posts: 6,931
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Quote:
My box must have updated through the night because it was on 998. But on on demand there is only showcase there so where has catch up gone?
This is quite common, just re-boot it and it will probably all come good. If it doesn't, try re-booting the router too.
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#954 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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Quote:
The box has lost contact with your router.
This is quite common, just re-boot it and it will probably all come good. If it doesn't, try re-booting the router too. ![]() |
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#955 |
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Forum Member
Join Date: Nov 2009
Posts: 305
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I am having the same problem since I accepted the Sky update, my On Demand now only shows Showcase. I've read people's suggestions of rebooting ..... but I am not very technical /pc orientated; I would give it a go if it were explained. Would anyone be willing to explain how to do this in very easy peasy terms so I can give it a try. I'd be most grateful.
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#956 |
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Forum Member
Join Date: Jul 2004
Location: West London
Posts: 6,931
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Quote:
I am having the same problem since I accepted the Sky update, my On Demand now only shows Showcase. I've read people's suggestions of rebooting ..... but I am not very technical /pc orientated; I would give it a go if it were explained. Would anyone be willing to explain how to do this in very easy peasy terms so I can give it a try. I'd be most grateful.
Simply hold down the "off" button on your remote, until the red light on the box starts flashing. The box will then shut down into "deep standby" mode. Leave it a couple of minutes, and then bring it back to life by using the "Sky" button on the remote. The box will start up from cold, and do a "soft" reboot. It will take a lot longer than normal, but don't worry if it seems to take a long time before it will come out of standby. Hopefully this will fix the problem. If it doesn't, you may have to do a hard reboot by pulling out the power and re-applying it after a couple of minutes. This will completely reset the hardware.
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#957 |
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Forum Member
Join Date: Nov 2009
Posts: 305
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Quote:
As you have this update, you must have one of the latest boxes, so it's actually very easy.
Simply hold down the "off" button on your remote, until the red light on the box starts flashing. The box will then shut down into "deep standby" mode. Leave it a couple of minutes, and then bring it back to life by using the "Sky" button on the remote. The box will start up from cold, and do a "soft" reboot. It will take a lot longer than normal, but don't worry if it seems to take a long time before it will come out of standby. Hopefully this will fix the problem. If it doesn't, you may have to do a hard reboot by pulling out the power and re-applying it after a couple of minutes. This will completely reset the hardware. ![]()
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#958 |
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Forum Member
Join Date: Dec 2005
Posts: 17
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Would this reboot delete everything on the planner or not
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#959 |
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Forum Member
Join Date: Jul 2004
Location: West London
Posts: 6,931
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Quote:
Would this reboot delete everything on the planner or not
If they did, you would lose all your recordings every time there was a power cut!
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#960 |
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Forum Member
Join Date: Jun 2002
Posts: 763
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My Pace box just finally got the R008 update, however, I thought this was supposed to add Dolby Digital over HDMI?
There is no option on my box.
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#961 |
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Forum Member
Join Date: Jul 2004
Location: West London
Posts: 6,931
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Quote:
My Pace box just finally got the R008 update, however, I thought this was supposed to add Dolby Digital over HDMI?
There is no option on my box. ![]()
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#962 |
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Forum Member
Join Date: Sep 2007
Location: Bristol
Posts: 69
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Since the update, I have lost the ability to type a channel number onto the screen. The box lights to show it has received the instruction but nothing happens.
If I reboot it comes back for a while. Weird thing is I can still select tv guide etc and move up and down lists but no numbers? Changed batteries etc no difference. Box is Samsung |
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#963 |
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Forum Member
Join Date: Mar 2002
Location: essex
Posts: 805
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still got R007 no update yet
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#964 |
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Forum Member
Join Date: May 2006
Location: Scotland
Posts: 13,457
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Quote:
My understanding is that Dolby Digital over HDMI is only possible on the later Sky/Amstrad boxes, as the earlier boxes don't have the necessary hardware to support it.
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#965 |
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Forum Member
Join Date: May 2006
Posts: 2
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updated hd box now no signal
hi can anyone tell me how to resolve problem with box was updated last night now no signal.
I disconnected box and switched on still same problem if anyone knows what to do without phoning sky for an engineer it would be appreciated or if I can revert back to previous version. in case it helps box is hd box model number r008.063.49.08p version number 4f3120 regards league |
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#966 |
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Forum Member
Join Date: Aug 2002
Location: EUROPE
Posts: 1,070
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make of box, oops i can tell by software its sky/amstrad. give me a moment,
try this method, there is a way using remote as well but cant fnd it, check cables as well just in case and was it windy round your way, Power off your Sky+ HD STB at the mains Press and hold the <Backup> button on the top of the box (NB: Not the remote control!) Power on the Sky+ HD STB at the mains, whilst continuing to hold the <Backup> button Keep holding the <Backup> button until either the four LEDs on the front, to the right of the centre of the Sky box illuminate or the display on your TV confirms that the process has begun |
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#967 |
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Forum Member
Join Date: Mar 2002
Location: essex
Posts: 805
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that last got my update on both of my boxs this morning
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#968 |
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Forum Member
Join Date: Oct 2002
Location: South Wales
Posts: 9,884
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My pace box finally updated this morning
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#969 |
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Forum Member
Join Date: Jul 2004
Posts: 16,670
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The Pace update today was to move it from the 71p version that it was downgraded to a few weeks ago back up to the 74p version it had before Christmas. Or it was with ours.
Not sure I have noticed any obvious differences between the two as yet. |
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#970 |
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Forum Member
Join Date: Nov 2008
Location: Chester-le-Street Co Durham UK
Posts: 835
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My Mam and dad and sister have got the update on their Amstrad 890's but I haven't on my 895 1td box if I was to force a download would I get it or do I have to wait for it to happen normally
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#971 |
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Forum Member
Join Date: Nov 2008
Location: Chester-le-Street Co Durham UK
Posts: 835
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Quote:
My Mam and dad and sister have got the update on their Amstrad 890's but I haven't on my 895 1td box if I was to force a download would I get it or do I have to wait for it to happen normally
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#972 |
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Forum Member
Join Date: Mar 2013
Location: south west
Posts: 9,914
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Quote:
Well have answered my own question and it didn't work so I guess I will have to wait a little longer
What is on the auto update stream is marked in red and what's on the DR stream is marked in green. |
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#973 |
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Forum Member
Join Date: Nov 2008
Location: Chester-le-Street Co Durham UK
Posts: 835
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Quote:
You might like to bookmark this: http://www.skyepginfo.co.uk/skyhd/skyplushd.html page. Its not an offcial Sky page but they are very good at keeping up to date with what firmware is latest for each box and showing whats on the DR stream (what you get from a forced update) and what you get from an auto update.
What is on the auto update stream is marked in red and what's on the DR stream is marked in green. |
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#974 |
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Forum Member
Join Date: Mar 2013
Location: south west
Posts: 9,914
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Quote:
Thanks for the info I have bookmarked it on my iPad for future reference
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#975 |
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Forum Member
Join Date: Mar 2014
Posts: 22
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Would just like to say i feel so sorry for the older and not so techy people out there as i feel sky you have over complicated the whole thing. My wife cant use the interface and i get"can you do this how do you do that"all day long what was wrong with the last interface i loved it sometime simple is better im not saying scrap it but i feel your poor customer service staff are in for a lot of work. P.S DONT COMMENT ON MY POST ABOUT SPELLING AND PUNCTUALLY AS IM NOT INTERESTED JUST GET A LIFE IM ONLY PUTTING ON WHAT I FEEL LIKE POSTING ABOUT THIS SUBJECT THANKS.
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