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Software update FAQ
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lotrjw
27-04-2014
Originally Posted by Howard_Moss:
“Would just like to say i feel so sorry for the older and not so techy people out there as i feel sky you have over complicated the whole thing. My wife cant use the interface and i get"can you do this how do you do that"all day long what was wrong with the last interface i loved it sometime simple is better im not saying scrap it but i feel your poor customer service staff are in for a lot of work. P.S DONT COMMENT ON MY POST ABOUT SPELLING AND PUNCTUALLY AS IM NOT INTERESTED JUST GET A LIFE IM ONLY PUTTING ON WHAT I FEEL LIKE POSTING ABOUT THIS SUBJECT THANKS.”

I know it can be hard for some people that arent techie minded but we will all get used to it.
There are worse EPGs out there than Sky's new one and even Sky's old one.

Its not too hard to find things from the home page, and if you want the TV guide quick its ether TV guide twice or back up twice (from whatever your watching) and planner is play from anywhere (except if you are playing something already!).
I cant see whats hard about that? Or at least its not hard to learn with constant use!
GBCULLEN
27-04-2014
its new an will take a few days then it will be easy peasy, be patient
Howard_Moss
28-04-2014
Originally Posted by GBCULLEN:
“its new an will take a few days then it will be easy peasy, be patient”

THANKYOU
Howard_Moss
28-04-2014
Originally Posted by lotrjw:
“I know it can be hard for some people that arent techie minded but we will all get used to it.
There are worse EPGs out there than Sky's new one and even Sky's old one.

Its not too hard to find things from the home page, and if you want the TV guide quick its ether TV guide twice or back up twice (from whatever your watching) and planner is play from anywhere (except if you are playing something already!).
I cant see whats hard about that? Or at least its not hard to learn with constant use!”

THANKYOU
Dear Viewer
10-05-2014
Both boxes in my set up are DRX 890 (Amstrad/Sky). The main box - hard wired to the router - has just accepted the new firmware. The second box - with wireless connector - updated a week before automatically. Did initially try a forced update on the main box with no joy, at first. Followed the link about firmware updates to see the status of the update. Initially it showed the firmware update was not on the forced download schedule. Checked the link today and the information had been updated. The forced update has worked this time, so heads up to those of you still waiting.
Clatter
14-05-2014
I got another update last night. Now on R009.066.77.08P. I assume this has fixed some bugs, but does anyone know what the fixes are?
JSemple3
14-05-2014
Originally Posted by Clatter:
“I got another update last night. Now on R009.066.77.08P. I assume this has fixed some bugs, but does anyone know what the fixes are?”



This update contains very small bug fixes over the previous public version R009.066.77.03P.
Fix for issue causing some recordings to not have the padding applied to the start or end of the recording.
Fix for the issue which causes the time to be 1hr out on a stacks synopsis within the “New Series” tab.
Fix for issue causing OnDemand downloads to fail on wireless networks.
Firmware rollout commenced Friday 25th April 2014.
Clatter
14-05-2014
Thanks.
RBecking
22-05-2014
My DRX780 box updated up R009.066.8500P overnight
Dennisg
22-05-2014
Originally Posted by RBecking:
“My DRX780 box updated up R009.066.8500P overnight”

So did mine. Watching cricket just now and lost picture with "no satellite signal" message. Hope this isn't a sign of things to come.
RBecking
22-05-2014
Mine been fine when watching but gone really laggy when trying to fast forward now to 30x
2000motels
19-08-2014
Is it true that on some boxes an update has come down that you can now tune in symbol rates 23.0, I saw a post on the boards.ie that shows a picture of this. http://www.boards.ie/vbulletin/showt...53483&page=141
lotrjw
19-08-2014
Originally Posted by 2000motels:
“Is it true that on some boxes an update has come down that you can now tune in symbol rates 23.0, I saw a post on the boards.ie that shows a picture of this. http://www.boards.ie/vbulletin/showt...53483&page=141”

On this page http://www.skyepginfo.co.uk/skyhd/skyhd.html R10.***.**.** is said to be being rolled out on DRX 595 boxes, all it officially says for the software is:
Quote:
“Whats New:

*Adds support for Sky Wireless Connector Mini.

*Box Office purchases and Interactive Services can now be processed via the Internet connection.

*The process of pairing a Sky Viewing Card to the SkyHD box has been simplified. When a Sky Viewing Card is inserted into the box which isnt paired to it a popup will be displayed on screen prompting the user to press Select to pair the card to the box. This feature requires either and internet or telephone line connection to the box.

*An option to disable the BackUp to TVGuide feature introduced in R009 has been added and can be found at Options > Customize > BackUp to TVGuide.

*Firmware rollout commenced Thursday 14th August 2014.”

I have heard it might have what you are saying, but I think we will have to wait till its rolled out completely before we know for sure!
Mystic Eddy
19-08-2014
Symbol rate of 23.0 can be tuned to in R010. Also included is support for DVB-S2.
2000motels
19-08-2014
Thanks for that.
lambcheck
07-10-2014
Well I had the latest update almost 3 weeks ago. (R10) and my box which had worked perfectly before starting playing up as in not recording programs and could not put it into standby or take it out of standby. Well I phoned sky and was told no way could a software update effect the box. Well then I unplugged from the mains and pressed the back up button and had the screen "updating system software. When I switched it back on it had rolled back to the previous software update and now the box is working fine so don't tell me sky that a software update does not affect the box.
lotrjw
07-10-2014
Originally Posted by lambcheck:
“Well I had the latest update almost 3 weeks ago. (R10) and my box which had worked perfectly before starting playing up as in not recording programs and could not put it into standby or take it out of standby. Well I phoned sky and was told no way could a software update effect the box. Well then I unplugged from the mains and pressed the back up button and had the screen "updating system software. When I switched it back on it had rolled back to the previous software update and now the box is working fine so don't tell me sky that a software update does not affect the box.”

I had issues with the R10 ending in .06 which would be the one you had too, they have now corrected that and the new R10 ending in .13 is now on the Download if you want it.
I agree it was a huge pain that they issued the buggy version when they knew it had bugs, I think they have been under pressure to get this new one out though, as it has updates to adsmart that allows tailored adverts on Sky channels that are personal to the user on the box I think, they used to only work if you were watching the channel as broadcast, now they will work on live pause and recorded programs when played back from your planner.

I hope this helps.
lambcheck
07-10-2014
Any idea how to download the latest version buttie.
lotrjw
07-10-2014
Originally Posted by lambcheck:
“Any idea how to download the latest version buttie.”

Sorry I should have said before try this page: http://helpforum.sky.com/t5/Sky-TV/U...x/ta-p/1239020
bengunn
08-10-2014
You will have already downloaded the 13 version by pressing and holding the Backup button.
Charlie_Cochran
19-01-2015
Can someone tell me what boxes won't update passed this Epg see link below for epg software

http://myhome.iolfree.ie/~icdg/sky_new_list.jpg
Dave-H
20-01-2015
You can't update any SD box beyond that EPG.
HD boxes have a completely different one.
Daveoc64
02-02-2015
Originally Posted by Charlie_Cochran:
“Can someone tell me what boxes won't update passed this Epg see link below for epg software

http://myhome.iolfree.ie/~icdg/sky_new_list.jpg”

Originally Posted by Dave-H:
“You can't update any SD box beyond that EPG.
HD boxes have a completely different one.
”

The EPG shown there is extremely old and was phased out in 2005/6 for ALL SD boxes.
lettice
03-03-2015
R010.070.58.17P is now on the DR stream for DRX890
Sky_Guy
23-03-2015
wow, this thread is still going after all these years!!!!!!!!!

I am still subscribed to it since 2006.
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