Hello everyone,
I've been a long time lurker on here but there is a great wealth of information and I need some help.
My mobile phone signal at home has recently dropped and when inside it is near impossible to get a signal yet alone make calls or texts.
I logged this with the network and they initially said they couldn't see a fault before passing me up to second line who also couldn't find a fault.
I've since complained about how my fault was dealt with but as soon as I’ve complained I've been told my mast suddenly has an issue. Now I'm dubious about this and challenged them with the network responding that it is mast congestion causing the issue. I don't believe it is and the complaint is more about the fact I believe I’m being lied to now rather than the actual fault.
So the my question is before I go back to them, can congestion effect signal strength? I can see how it can effect speeds and phone calls etc but surely my phone should still show a signal. I also did a speed test at about 1745 and got a result of 12.87Mbps down, 5.68Mbps up and 35ms ping on 3g so the network doesn't appear to be congested. I'm happy to be proved wrong and if so will accept what the network has offered me. Anyone able to help me out. Cheers
I've been a long time lurker on here but there is a great wealth of information and I need some help.
My mobile phone signal at home has recently dropped and when inside it is near impossible to get a signal yet alone make calls or texts.
I logged this with the network and they initially said they couldn't see a fault before passing me up to second line who also couldn't find a fault.
I've since complained about how my fault was dealt with but as soon as I’ve complained I've been told my mast suddenly has an issue. Now I'm dubious about this and challenged them with the network responding that it is mast congestion causing the issue. I don't believe it is and the complaint is more about the fact I believe I’m being lied to now rather than the actual fault.
So the my question is before I go back to them, can congestion effect signal strength? I can see how it can effect speeds and phone calls etc but surely my phone should still show a signal. I also did a speed test at about 1745 and got a result of 12.87Mbps down, 5.68Mbps up and 35ms ping on 3g so the network doesn't appear to be congested. I'm happy to be proved wrong and if so will accept what the network has offered me. Anyone able to help me out. Cheers