BT broadband slowing down

grainfoot

24-08-2015

I used to get 2.8mbps download speed. A year ago BT made improvements to line and it went up to 3.8. A few weeks ago it dropped to 2.6 , I complained it went up for a week or so then dropped to 2.6 again. I complained. Again and it dropped to 1.9, complained again and it dropped to 1mbps. BT say this is acceptable as it is above the 1 Mbps minimum quoted.
What should I do? Will I get faster broadband with another provider ?

Joe_White

04-11-2015

Originally Posted by grainfoot:
“I used to get 2.8mbps download speed. A year ago BT made improvements to line and it went up to 3.8. A few weeks ago it dropped to 2.6 , I complained it went up for a week or so then dropped to 2.6 again. I complained. Again and it dropped to 1.9, complained again and it dropped to 1mbps. BT say this is acceptable as it is above the 1 Mbps minimum quoted.
What should I do? Will I get faster broadband with another provider ?”

Are you a long way from your phone exchange? it sounds like it.

If not, & there are crackles on your normal phone line, there is probably a bad connection somewhere along the way - it might even be in your own home.