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BT broadband slowing down


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Old 24-08-2015, 17:42
grainfoot
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Join Date: Feb 2015
Posts: 5

I used to get 2.8mbps download speed. A year ago BT made improvements to line and it went up to 3.8. A few weeks ago it dropped to 2.6 , I complained it went up for a week or so then dropped to 2.6 again. I complained. Again and it dropped to 1.9, complained again and it dropped to 1mbps. BT say this is acceptable as it is above the 1 Mbps minimum quoted.
What should I do? Will I get faster broadband with another provider ?
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Old 04-11-2015, 08:59
Joe_White
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Join Date: May 2015
Location: Gloucestershire
Posts: 994
I used to get 2.8mbps download speed. A year ago BT made improvements to line and it went up to 3.8. A few weeks ago it dropped to 2.6 , I complained it went up for a week or so then dropped to 2.6 again. I complained. Again and it dropped to 1.9, complained again and it dropped to 1mbps. BT say this is acceptable as it is above the 1 Mbps minimum quoted.
What should I do? Will I get faster broadband with another provider ?
Are you a long way from your phone exchange? it sounds like it.

If not, & there are crackles on your normal phone line, there is probably a bad connection somewhere along the way - it might even be in your own home.
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