Digital Spy

Search Digital Spy
 

DS Forums

 
 

LoveFilm are getting on my t*ts


Reply
Thread Tools Search this Thread
Old 15-04-2005, 20:02
dmuk
Forum Member
 
Join Date: Jul 2004
Posts: 10,954

3 working days have passed now since i sent dvds back and they still havent sent me any new dvd's, which is just ridiculous as I've got over 60 titles in my selection.

It can't be the royal mail, as i already have one with blockbuster too, and they've sent me titles.

The turn around is appalling with lovefilm now, anyone got other suggestions, not blockbuster obv, and not screenselect either, had trouble with them in the past.
dmuk is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 15-04-2005, 21:33
GeorgeXXXVIII
Banned User
 
Join Date: Nov 2002
Posts: 225

What do you expect,anyone using these on line RENTAL johnies must be downright dumb...why not stay loyal to your local DVD rental store..after all if you want to watch a film you cant beat going to a shop & picking a movie & 30 mins later be home watching it.Instead of waiting 3 days!!
GeorgeXXXVIII is offline   Reply With Quote
Old 15-04-2005, 21:51
peteroddan
Forum Member
 
Join Date: Jun 2002
Location: Greenhithe,Kent
Posts: 987
I think people use the online rentals as they can work out cheaper...
If you can get the discs watched and sent back quick enough you can sometimes get 15-20 titles a month - that can work out under 1 per disc, all without leaving your house (apart from to send them back !)

As for lovefilm getting on your t*ts....
I've found them to be awful over the past two months or so, after six months of them being brill....I wait ages for discs, they send me the last 3 in my queue, I'm sure they purposely send my tv show discs in the wrong order, so I either have to watch them out of sequence, hold onto disc 2 of a set until I get disc 1 or think of more , ahem, creative ways to get past this problem....

And don't get me started on Battlestar Galactica....I've now tried to rent disc 1 of the original series 4 times now and each time they've send me a different disc....... !!
peteroddan is offline   Reply With Quote
Old 15-04-2005, 21:54
thodkin
Forum Member
 
Join Date: Sep 2001
Posts: 38
I had the same problem this week. Sent DVDs back last Friday and they said they received them Wednesday - after I sent them an email, they very conveniently said that they had arrived Wednesday morning.

They have recently undertaken a big email promotion on 3 months for the price of 1, which I think has been very sucessful, ie. 3 months for only 13.95 + the first 50 that signed up got a free DVD Player (anybody been lucky enough to 'win' one of these?)

On a plus side for them, they tend to send new releases out quickly (ie. titles from the top of your list), something that Screen Select never seemed to do.
thodkin is offline   Reply With Quote
Old 15-04-2005, 23:31
dmuk
Forum Member
 
Join Date: Jul 2004
Posts: 10,954
6 months ago, Lovefilm were great for me, titles being dispatched the day after I'd posted them (like Blockbuster are doing with me at the moment, the way it should be), but the last few months they have been getting worse and worse. I've had I, Robot and Ali G Disc 2 in my number 1 and 2 slots for a long time now, and still not sent them out. The turnaround has been getting slower and slower and if this 3 day wait becomes a regular thing, I'm cancelling my subscription.
dmuk is offline   Reply With Quote
Old 15-04-2005, 23:36
dmuk
Forum Member
 
Join Date: Jul 2004
Posts: 10,954
Oh, and now I'm getting this pop up whenever i go on their site

http://www.azoogleads.com/blockbuster/index.php?affil=7336-RTblockbuster7336|57515

An ad for blockbuster! lol

I think it might be my comp though with spy/ad ware on.
dmuk is offline   Reply With Quote
Old 16-04-2005, 12:18
woodpecker_pie
Forum Member
 
Join Date: Jul 2002
Location: Edinburgh
Posts: 854
This is happening with me too. 8 months of receiving my discs back next day and for the last 3 weeks or so its been taking 2 to 3 days. Basically if i want to have any titles for the weekend i cant watch any through the week like i used to.

Seemingly they are offering a incentive to cancelled members to get them back, something like 2 months free. Thats all very well but if it leads to slower mail and current members leaving what have they achieved?


It better improve soon.
woodpecker_pie is offline   Reply With Quote
Old 16-04-2005, 14:22
dmuk
Forum Member
 
Join Date: Jul 2004
Posts: 10,954
Totally agree woodpecker_pie, and I think the current take overs might be adding to their load too.
dmuk is offline   Reply With Quote
Old 16-04-2005, 14:25
WeatherfieldWil
Forum Member
 
Join Date: Apr 2005
Posts: 443
i am having major problems with Love Film, I post stuff back and it takes up to 2-3 days for them to recieve it, also sometimes they send DVD's to me, I never recieve them and by some act of god, they recieve them back.

I was with screen select up until recently but I had even more hassle with them, whenever I sent a DVD back, they would get it next day but still take 3 days to send out a new one.

I am with Blockbuster at the moment and so far they seem ok as they sent me the first 3 items on my rental list.
WeatherfieldWil is offline   Reply With Quote
Old 16-04-2005, 21:59
TenerC
Forum Member
 
Join Date: Jan 2004
Location: .
Posts: 409
we`ve gone back to them but only for the 3for1 offer, then were off, they are RUBBISH at the moment with dvd`s

we sent 1 film back on monday, and friday it was took off our list of films we have out.

maybe it`s cause they now run so many companies, it`s ok whsmith/sainsburysdvdrental/lastminute.com and a few others, saying they rent dvd`s but THEY don`t lovefilm do for them.

so the more companies lovefilm let there stock out to, the WORSE there going to get,
TenerC is offline   Reply With Quote
Old 16-04-2005, 22:34
russellelly
Forum Member
 
Join Date: Sep 2002
Location: Scotland
Posts: 10,363
Originally Posted by thodkin
They have recently undertaken a big email promotion on 3 months for the price of 1, which I think has been very sucessful, ie. 3 months for only 13.95 + the first 50 that signed up got a free DVD Player (anybody been lucky enough to 'win' one of these?)
I went for this, but the delivery has thusfar been OK. (Didin't get a DVD Player AFAIK )

I always prefered VideoIsland, but I think they got swallowed up (by ScreenSelect?).
russellelly is offline   Reply With Quote
Old 16-04-2005, 22:36
Lawyer
Forum Member
 
Join Date: Mar 2004
Posts: 78
Wow, Glad I am not the only one peed off with LoveFilm, I signed up a while back and their service was fantastic as they were regularly sending sending me me the first three items on my rental list and they were recieving them back the next day and posting out a new batch at the same time.

now over the last fortnight, it's gone all pear shaped.........I am lucky if they recieve back a DVD I post back to them.

I really dont know where the problem lies, is it Royal Mail or Love Film's fault ?
Lawyer is offline   Reply With Quote
Old 16-04-2005, 22:38
Lawyer
Forum Member
 
Join Date: Mar 2004
Posts: 78
Originally Posted by russellelly
I went for this, but the delivery has thusfar been OK. (Didin't get a DVD Player AFAIK )

I always prefered VideoIsland, but I think they got swallowed up (by ScreenSelect?).
Screen Select went all shite when they merged with Video island, I was with them before love film, however whenever they recieved a DVD back, they took up to 3 days to post one out and even then it was from the very bottom of my priority list.
Lawyer is offline   Reply With Quote
Old 16-04-2005, 22:57
woodpecker_pie
Forum Member
 
Join Date: Jul 2002
Location: Edinburgh
Posts: 854
Originally Posted by Lawyer
Wow, Glad I am not the only one peed off with LoveFilm, I signed up a while back and their service was fantastic as they were regularly sending sending me me the first three items on my rental list and they were recieving them back the next day and posting out a new batch at the same time.

now over the last fortnight, it's gone all pear shaped.........I am lucky if they recieve back a DVD I post back to them.

I really dont know where the problem lies, is it Royal Mail or Love Film's fault ?
I have emailed them to ask what is causing the problems. I wondered if it was just me suffering at the moment but clearly with the number of posts on here something is up.

It should be simple. If they are prepared to offer their servcies to other companies ie CD-Wow then they must increase staff and increase stock likewise so as to leave their service still running as good as before. If they cant manage that then they have bitten of more than they can chew and and will suffer along with many of us accordingly.
woodpecker_pie is offline   Reply With Quote
Old 16-04-2005, 23:20
GeorgeXXXVIII
Banned User
 
Join Date: Nov 2002
Posts: 225
Wake up & smell the coffee..ALL these on line renters are running at losses,film companies are backing them because they want their potential punters to get net knowledge so they can fatten you all up for the slaughter.Direct downloading..& when this is (although I believe doubtful) in place it will cost you all a lot more than 3 a movie on show.However having these loss leading muppets strangle the High St/Village DVD rental store suits their purpose....So wise you dumbies USE your god damn local store that has employees & you get to interact with REAL people.Failing that go ahead & just become another Sky/Fox consumer with out any choice!!!
GeorgeXXXVIII is offline   Reply With Quote
Old 16-04-2005, 23:55
woodpecker_pie
Forum Member
 
Join Date: Jul 2002
Location: Edinburgh
Posts: 854
Originally Posted by GeorgeXXXVIII
Wake up & smell the coffee..ALL these on line renters are running at losses,film companies are backing them because they want their potential punters to get net knowledge so they can fatten you all up for the slaughter.Direct downloading..& when this is (although I believe doubtful) in place it will cost you all a lot more than 3 a movie on show.However having these loss leading muppets strangle the High St/Village DVD rental store suits their purpose....So wise you dumbies USE your god damn local store that has employees & you get to interact with REAL people.Failing that go ahead & just become another Sky/Fox consumer with out any choice!!!

Which local store do you work for?
woodpecker_pie is offline   Reply With Quote
Old 17-04-2005, 00:11
RSSHGHS
Forum Member
 
Join Date: Oct 2003
Location: Birkenhead
Posts: 105
I have been with Lovefilm for about a year, service was damn near perfect until about 6 weeks ago, since then I have had the same problem as everyone else.

My advice is cancel, within a few days, they will offer you 3 months for the price of 1.

Also, I recently joined http://mailboxmovies.dvds365.com/ and they provide a great service
RSSHGHS is offline   Reply With Quote
Old 17-04-2005, 08:59
TenerC
Forum Member
 
Join Date: Jan 2004
Location: .
Posts: 409
So wise you dumbies USE your god damn local store that has employees & you get to interact with REAL people.
i totally agree, i mean why should we pay 13.99 a month to rent around 20 films in that time, when we could go to a local store, and rent a dvd for 3 ago so for the same price we get to watch 5-6 a month? we really must be mad!!

as for "local" store... hmm our nearest LOCAL is over 2miles away, our nearest postbox to send back my postal rentals, is about 1min walk away, so i know which my local store is.

and do real people work in these stores?? our "local" is staffed by McD rejects.
TenerC is offline   Reply With Quote
Old 17-04-2005, 11:06
DieDieMyDarling
Forum Member
 
Join Date: Feb 2004
Location: Belfast
Posts: 4,402
I've just recently re-joined LoveFIlm as part of an offer of buy 1 month get another 2 free, for old customers. The service has been fantastic over the last few weeks,really fast turnaround.

I'm with Mailbox/dvd365 too, and they've gone really badly downhill since the merge with dvd365, the turnaround is awful. So i think i'll be cancelling my mailbox account and staying with LoveFilm. Unless mailbox offer me something to stay.

As for the argument of local over online rentals... i get my dvd's for a 1/3rd of the price of going in a shop, i can keep them as long as i want, and i don't have to deal with a spotty, rebok-clad oik behind the counter, who can barely string a sentence together.
DieDieMyDarling is offline Follow this poster on Twitter   Reply With Quote
Old 17-04-2005, 12:24
GeorgeXXXVIII
Banned User
 
Join Date: Nov 2002
Posts: 225
Don't work for ...own & have for the last 10 years.Quite frankly reading a lot of the posts regarding on line renting makes me laugh..you people actually believe you get something for next to nothing!!!How short sighted are you people.I own a very good DVD store that stocks a proper library of titles ..but did I get them free of charge...NO,but I do not 'rip off' my customers,nor do i make them wait 72 HRS to watch their films either.As for those who say you have no local store well it could be because you were to cheap to use one when there was one there...get it??it won't be 2 miles it will be 15 - 20 & when these on line renters start going tits up where will that leave you??
As for those of you who complain you have a 'DVD Superstore' staffed by Mc D rejects it could be that 5 years ago you all abandoned the local film enthusist who owned his store & whored yourselves to BB,Choces ect..so serves you right!!!
GeorgeXXXVIII is offline   Reply With Quote
Old 17-04-2005, 12:41
woodpecker_pie
Forum Member
 
Join Date: Jul 2002
Location: Edinburgh
Posts: 854
Originally Posted by DieDieMyDarling
I've just recently re-joined LoveFIlm as part of an offer of buy 1 month get another 2 free, for old customers. The service has been fantastic over the last few weeks,really fast turnaround.
Think we can safely say this is why the members that have stayed loyal are suffering at the moment.
woodpecker_pie is offline   Reply With Quote
Old 17-04-2005, 13:44
dmuk
Forum Member
 
Join Date: Jul 2004
Posts: 10,954
GeorgeXXXVIII , please be quiet now.

This is a discussion about Lovefilm. If I wanted to use my local, I would, but since it smells of piss, I'm never going too.
dmuk is offline   Reply With Quote
Old 17-04-2005, 14:10
Inkblot
Forum Member
 
Join Date: Dec 2001
Location: West London
Posts: 21,054
Originally Posted by GeorgeXXXVIII
Don't work for ...own & have for the last 10 years.Quite frankly reading a lot of the posts regarding on line renting makes me laugh..you people actually believe you get something for next to nothing!!!How short sighted are you people.I own a very good DVD store that stocks a proper library of titles ..but did I get them free of charge...NO,but I do not 'rip off' my customers,nor do i make them wait 72 HRS to watch their films either.As for those who say you have no local store well it could be because you were to cheap to use one when there was one there...get it??it won't be 2 miles it will be 15 - 20 & when these on line renters start going tits up where will that leave you??
As for those of you who complain you have a 'DVD Superstore' staffed by Mc D rejects it could be that 5 years ago you all abandoned the local film enthusist who owned his store & whored yourselves to BB,Choces ect..so serves you right!!!
My nearest rental shop closed down a year or so ago. People posted on the local community web site that they weren't surprised as every time they went in there the place stank of weed. So probably not the customers' fault.

The next nearest (15 minutes walk) is a high street Blockbuster. It started out massive, then sold off half the premises to a hairdressers (!) and dramatically reduced the range. Nowadays they stock a very limited selection and if you don't want the latest titles you may as well not bother. Not much fun for the real film enthusiast either - and probably not the customers fault' either.

Sadly, I doubt DVD rental stores make enough to pay the rent. Especially if the staff are spending the profits on drugs.
Inkblot is offline   Reply With Quote
Old 17-04-2005, 15:51
WeatherfieldWil
Forum Member
 
Join Date: Apr 2005
Posts: 443
Perhaps, all of us disgruntled Lovefilm customers should e-mail the website link for this thread, so they themselves can read about the problems we are having.
WeatherfieldWil is offline   Reply With Quote
Old 17-04-2005, 17:28
scoper
Forum Member
 
Join Date: Dec 2004
Location: Essex, Innit
Posts: 607
my local rental store is a glorified newsagent that charges 3.75 for each title

lovefilm have only had a 2 day turnaround once for me lately otherwise its one day back, next day another title

I guess it depends on how far away from them you live - its based in Harlow and I'm in Chelmsford so I would expect me to get them before someone say in Manchester
scoper is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT +1. The time now is 17:29.