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Phone Broken |
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#1 |
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Forum Member
Join Date: Jul 2006
Location: Scotland
Posts: 16,054
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Phone Broken
Got an iPhone 5S, got 5 months left on contract.
Phone seems to be broken, it just continually says "searching". Have tried the factory reset, the iTunes reset, both several times, to no avail. What options are available now? 1. Get phone repaired -> does this guarantee the repair will work (if carried out by reputable organisation), how much does it cost, and does that permanently fix the issue? 2. Get temporary phone for 5 months - I don't want to upgrade with current network as currently on Vodafone and their reception in the area we stay is crap (slightly better with 4G but still crap). So, what options (make/model/cost)? Would need to be an iPhone and just something to tide me over until the contract runs out and I can get the new iPhone 6S (or whatever incarnation/name that takes). Would there be any issue swapping the sim over so I can retain my existing number? 3. Last option but get a new iPhone. When do the new iPhones come out? |
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#2 |
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Join Date: Mar 2000
Location: This forum
Posts: 3,389
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4 - Get to an Apple store and get them to do diagnostics. If they decide the phone is broken they will offer you a service exchange for around £180 if you have no insurance or warranty etc.
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#3 |
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Forum Member
Join Date: Jul 2006
Location: Scotland
Posts: 16,054
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Quote:
4 - Get to an Apple store and get them to do diagnostics. If they decide the phone is broken they will offer you a service exchange for around £180 if you have no insurance or warranty etc.
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#4 |
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Join Date: Feb 2015
Posts: 1,303
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I'm interested in the issue, if you do a manual network scan by going to Settings, Network, and switch automatic to off then does it pick up any networks there?
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#5 |
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Join Date: Jan 2014
Location: Portsmouth
Posts: 787
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Deleted. Suggested same thing as previous post!
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#6 |
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Join Date: Jul 2006
Location: Scotland
Posts: 16,054
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Yeah I've tried all the suggestions that are available online and none are working.
Really just looking for the cheapest stop gap until my existing contract expires - whether that be a 2nd hand phone or a repair or something else, just the cheapest solution. Only real requirement is that the phone must be an iphone and I can keep my existing number. |
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#7 |
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Join Date: Dec 2002
Posts: 3,852
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Quote:
Yeah I've tried all the suggestions that are available online and none are working.
Really just looking for the cheapest stop gap until my existing contract expires - whether that be a 2nd hand phone or a repair or something else, just the cheapest solution. Only real requirement is that the phone must be an iphone and I can keep my existing number. |
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#8 |
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Join Date: Mar 2013
Location: North Wales & Cornwall
Posts: 144
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You can get a refurbished, with warranty, iPhone 4s (which will support iOS9), unlocked to all networks from eBay circa £110.
Your sim in the iPhone 5s is nano - the iPhone 4/4s will need a micro-sim - so you'll need a nano to micro-sim adapter, again, eBay, 99p. Alternatively, should you not wish to faff with adapters (very easy and will take less than 3 minutes however) you could just call Vodafone and have them send you a replacement SIM card, stating you require a Micro Sim (they may offer a choice of Combi or Nano - in which case request a Combi) - they may charge you up to £15 for this. Your number is "attached" to your SIM card, so whatever device you place your SIM card in, will have your mobile number. Hope that is of some help. |
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#9 |
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Join Date: Aug 2015
Location: Eastbourne East Sussex UK
Posts: 21
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If you go for iPhone 4 even for a while don't forget some updates have stopped also mine the battery don't leak and check screen before you buy as if it has even a slight showing of white on the screen it means your battery is leaking and being as they are built in there is nothing anyone can do without paying out a load of money, my gf iPhone 4 did that last week the day after I brought her an iPhone 5
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#10 |
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Join Date: Jul 2007
Posts: 3,986
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Quote:
it means your battery is leaking and being as they are built in there is nothing anyone can do without paying out a load of money
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#11 |
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Join Date: Aug 2015
Location: Eastbourne East Sussex UK
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Quote:
It's fairly easy and cheap to change (or get a shop to change) the battery in an iPhone 4.
Is it, my mates own mobile shops and if you can get a battery from apple (genuine) that is it takes a week to come through then you have to strip phone right down and resolder the leads to new battery, it is £30-40 to just strip it and do the battery apple advice getting a new phone as it works out cheaper. Genuine battery is £150 non genuine is 30 and lasts about 6 mths and they the shop wont warrenty it if it goes wrong. |
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#12 |
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Join Date: Oct 2003
Location: the wild world web
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http://www.phoneshopbysainsburys.co.....html?SRC=Menu
Take your pic. The £20 Vodafone network locked deals are fine as an interim though it is the £20 phones that vanish fastest. |
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#13 |
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Join Date: Nov 2009
Posts: 3,921
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Why isn't this covered by a guarantee? The phone is less than 2 years old and as it is a contract phone there should be no problem with proof of purchace. I know that companies like HTC will repair phones beyond two years with no proof of purchace.
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#14 |
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Join Date: Jul 2006
Location: Scotland
Posts: 16,054
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Quote:
Why isn't this covered by a guarantee? The phone is less than 2 years old and as it is a contract phone there should be no problem with proof of purchace. I know that companies like HTC will repair phones beyond two years with no proof of purchace.
I thought that the phones have a one year guarantee and after that you're on your own unless you take insurance? |
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#15 |
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Join Date: Mar 2000
Location: This forum
Posts: 3,389
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Quote:
I thought that the phones have a one year guarantee and after that you're on your own unless you take insurance?
IE if you buy a £10 mop and it fails after a year, that can be said to be its expected life, but a £700 phone (you bought via contract so didn't see this price, you pay in installments) should easily last 2 years, some would say 5+. Apple make it clear here (they were forced to by the EU recently!): http://www.apple.com/uk/legal/statutory-warranty/ If you bought from a network store, you need to take it up with them, not Apple sadly. However it can be a tough argument with the network stores - most of whom have no idea what the law actually says. Citizens Advice can also help. |
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#16 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
Is it, my mates own mobile shops and if you can get a battery from apple (genuine) that is it takes a week to come through then you have to strip phone right down and resolder the leads to new battery, it is £30-40 to just strip it and do the battery apple advice getting a new phone as it works out cheaper.
Genuine battery is £150 non genuine is 30 and lasts about 6 mths and they the shop wont warrenty it if it goes wrong. http://s19.postimg.org/73ce65fmb/image.jpg http://s19.postimg.org/847ky5qab/image.jpg http://s19.postimg.org/3wcspeour/image.jpg I've also no idea where you get your pricing or battery ideas from, suffice to say, they are strange. Just to start, Apple won't supply any spares to normal repair shops and iPhone 4 batteries are a lot less than £30 these days. |
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#17 |
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Forum Member
Join Date: Nov 2009
Posts: 3,921
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OP, just take the phone back to where you got it from and politely explain the problem. Also let them know that you have never misused the phone, only used the supplied charger and cable and have done nothing different with this iPhone compared to your previous iPhones. Just stand your ground and explain that they must repair it under EU law. Just remember that honey catches more flies than vinegar.
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#18 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
OP, just take the phone back to where you got it from and politely explain the problem. Also let them know that you have never misused the phone, only used the supplied charger and cable and have done nothing different with this iPhone compared to your previous iPhones. Just stand your ground and explain that they must repair it under EU law. Just remember that honey catches more flies than vinegar.
Taking action under SoGA with an uncooperative retailer can be a long and (initially) expensive process and compensation and recouping of costs only happens after winning in court. Some further reading: http://blog.moneysavingexpert.com/20...ule-is-a-myth/ |
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#19 |
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Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
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Yes, the onus is on the buyer to prove fault is inherent. Apples total silence policy makes anything near impossible to prove.
There is also Apple Care which you can purchase for discounted repairs in the 2nd year of ownership. |
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#20 |
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Join Date: Jul 2007
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Quote:
There is also Apple Care which you can purchase for discounted repairs in the 2nd year of ownership. |
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#21 |
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Join Date: May 2010
Posts: 11,493
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Take it back to apple. They will deal with it either through good will or under the SoGA.
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#22 |
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Join Date: Oct 2003
Location: the wild world web
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Quote:
If you have AppleCare warranty repairs are free for 24 months, are you confusing AppleCare and accidental damage cover in AppleCare+?
Strangely they word Appecare a bit ambiguously. It is certainly a free repair for non accidental. |
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#23 |
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Join Date: Jul 2007
Posts: 3,986
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Quote:
Take it back to apple. They will deal with it either through good will or under the SoGA.
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#24 |
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Join Date: May 2010
Posts: 11,493
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Quote:
They won't if they weren't the retailer, they only offer warranty service in the second year for products they sold, not handsets sold by network shops etc. They will refer the person to the retailer and tell them to take it up with their retailer.
It was way out of warranty, but with a little discussion, they repaired for free. |
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#25 |
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Join Date: Jul 2007
Posts: 3,986
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Quote:
You are correct, and I mislead there. I've only ever bough my Apple stuff from a Apple Store and had recent experience (last 6 months) of having a problem with my iPad mini.
It was way out of warranty, but with a little discussion, they repaired for free. |
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