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Phone Broken |
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#26 |
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Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,389
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Quote:
Apple are very good with the stuff directly sold, I've had an 18 month old 5s and a 22 month old 5 replaced without any discussion or argument at the Genius Bar. They were dealt with exactly as if they were still under the normal 12 month warranty.
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#27 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
Apple have been good to friends of mine with phones bought via network shops. Well worth asking if you have an Apple Store nearby.
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#28 |
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Join Date: Mar 2000
Location: This forum
Posts: 3,389
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Quote:
Inside or outside of warranty?
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#29 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
Outside - one was 2 weeks out, the other was 2 months. The first got an exchange'd device for free (4s) and the other had to buy a replacement, but at a basic price and got a 1 year warranty on the replacement I believe (5s). I wasn't there for that one.
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#30 |
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Forum Member
Join Date: Nov 2009
Posts: 3,921
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A manufacturers warranty does not effect your statutory rights. If you have a phone that is still under a two year contract that you have not damaged then the retailer MUST repair it or offer a replacement. Yes the onus is on the buyer but if you turn up with your still shiny unmarked phone after 18 months it is pretty indicative that you have looked after it well. And if the retailer sold you a contract for two years then it is reasonable to expect the phone to last that long.
As I said in an earlier post it is how you approach it. I have successfully got refunds and repairs one for all kinds of items in and out of warranty (and most of them things that I knacked myself and didn't deserve any kind of help with at all but I am a very convincing liar when I want to be. I once microwaved a phone to hide the fact it was running a custom rom). And if you don't get a result at the first shop there are loads of others to try. |
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#31 |
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Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,389
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Quote:
And if the retailer sold you a contract for two years then it is reasonable to expect the phone to last that long..
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#32 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
A manufacturers warranty does not effect your statutory rights. If you have a phone that is still under a two year contract that you have not damaged then the retailer MUST repair it or offer a replacement. Yes the onus is on the buyer but if you turn up with your still shiny unmarked phone after 18 months it is pretty indicative that you have looked after it well. And if the retailer sold you a contract for two years then it is reasonable to expect the phone to last that long.
Retailers know this, that's why some are as bad at dealing with OOW claims as they are. |
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#33 |
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Forum Member
Join Date: Jul 2006
Location: Scotland
Posts: 16,054
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Got absolutely nowhere with both Apple and Vodafone today and am off on holiday on Sunday so need to go for a refurbished phone.
If I want to:- (a) retain my same number; (b) continue with my monthly contract until February 2016 Does the following phone tick all the boxes to allow me to do this? http://www.amazon.co.uk/gp/product/B...=AVXB5JQRCA15O (used phone @ £80.99; not the new phone @ £197.93). |
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#34 |
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Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
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Any unlocked or Vodafone locked outright phone purchase does that. All you really do is move the Sim.
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#35 |
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Forum Member
Join Date: Jul 2006
Location: Scotland
Posts: 16,054
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Anyone had any experience of purchasing from this website?
http://preowned-mobiles.theshoppad.com/#/product/ip416u |
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#36 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
Anyone had any experience of purchasing from this website?
http://preowned-mobiles.theshoppad.com/#/product/ip416u |
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