|
||||||||
"O2 rejects RootMetrics’ network testing as irrelevant to customers" |
![]() |
|
|
Thread Tools | Search this Thread |
|
|
#1 |
|
Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,966
|
"O2 rejects RootMetrics’ network testing as irrelevant to customers"
Oh dear... dummy has been spat out.
"O2 has slammed network performance measurement company RootMetrics, claiming its methods are irrelevant. In results for the first half 2015, RootMetrics placed O2 bottom for network reliability, network speed, mobile internet and text message performance." http://www.mobilenewscwp.co.uk/2015/...-to-customers/ |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2 |
|
Forum Member
Join Date: Mar 2013
Posts: 4,249
|
How can O2 say that with a straight face than again they had to be pulled kicking and screaming into the data age.
|
|
|
|
|
|
#3 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
|
O2's just pissed because their coverage on the moon claim was proved to be a lie...
|
|
|
|
|
|
#4 |
|
Forum Member
Join Date: Mar 2001
Location: North West
Posts: 4,884
|
I have to agree to some extent. Previously when EE was (and still is) ahead, RM was very quick to label EE as the best network in the country. TBH save for us technophiles these tests are bull shit which doesn't bother the average user who posts on twitter or instagram.
I am glad they are becoming irrelevant, it moves focus to network quality and cruciallt coverage, something which RM often fails to paint accurately. |
|
|
|
|
#5 |
|
Forum Member
Join Date: Jul 2014
Location: Leicester
Posts: 110
|
When we were on the Norfolk coast, mo other half couldn't get any coverage (even in the bigger towns) When we went into o2 in Kings Lynn and she enquired, their answer was "Our coverage on the coast isn't great, sorry!"
As you can imagine, she was furious. |
|
|
|
|
|
#6 |
|
Forum Member
Join Date: Mar 2009
Posts: 14,545
|
O2, wake up and SMELL THE COFFEE! you have the least smartphone customers of any network by a wide margin.
|
|
|
|
|
|
#7 |
|
Forum Member
Join Date: Jan 2006
Location: Swansea
Posts: 871
|
Maybe they've put Wavejock in charge of media relations...
|
|
|
|
|
|
#8 |
|
Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
|
'The tests that RootMetrics performs are not a true representation of what customers do. For example, customers make a lot of mobile-to-mobile calls, but RootMetrics doesn’t measure that.
“Despite asking RootMetrics on a number of occasions, they won’t allow us to see how they conduct their testing. The latest results are disappointing but I’m not sure they are that relevant.”' RM claim they are transparent whilst seemingly hiding from O2 and Vodafone. No doubt we are only getting part details from all parties. |
|
|
|
|
|
#9 |
|
Forum Member
Join Date: Oct 2004
Posts: 14,641
|
Would mobile to mobile calls really matter though? Surely the ability to get a call in or out isn't too dependent on its origin or destination - e.g. if it's cell site congestion? (assuming there is adequate capacity between the mobile network and other companies).
Are O2 saying that you can't call landlines on their network but calling other O2 phones should be fine? Do they really want RM to make more calls that are even less likely to go through and will probably sound like excrement (using O2's patented "tenth rate" codec for minimum intelligibility) |
|
|
|
|
|
#10 |
|
Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
|
Is EE now the very worst or 3G?
If so, should anyone still not using 3G abandon EE? Advancement does pose interesting dilemmas for existing customers. Perversely, 4G is fine and dandy, but if it is at the expense of calls, is it worh having. WiFi calling of course is a crutch to cover inadequacy in the system There, Three is best for rail commuters but it appears no one is paying them to name EE as the dropped call king. http://www.gwsolutions.com/PR20141014.php |
|
|
|
|
|
#11 |
|
Forum Member
Join Date: Mar 2009
Posts: 14,545
|
Quote:
'The tests that RootMetrics performs are not a true representation of what customers do. For example, customers make a lot of mobile-to-mobile calls, but RootMetrics doesn’t measure that.
RM publish exactly how they conduct the tests on their website in the 'methodology' section. The proof is surely the poor smartphone penetration figures, which back up the fact that traditionally O2 has had a poor data network. We know from other tests and articles that they have had issues with call quality and reliability as well, especially the half codec quality issues which they have been singled out for before by other organisations. |
|
|
|
|
|
#12 |
|
Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
|
So in their latest blog they think the consumer never uses 3G data.
The customer is always right, that customer of course being EE. http://www.rootmetrics.com/uk/blog/s...1h-national-uk |
|
|
|
|
|
#13 |
|
Forum Member
Join Date: May 2013
Posts: 93
|
Quote:
So in their latest blog they think the consumer never uses 3G data.
The customer is always right, that customer of course being EE. http://www.rootmetrics.com/uk/blog/s...1h-national-uk |
|
|
|
|
|
#14 |
|
Forum Member
Join Date: Mar 2009
Posts: 14,545
|
Quote:
Perhaps a breakdown of counties would be good so you can see which networks perform the best for said area, it's all well saying ee are the best which I'm sure they are but not everywhere.
|
|
|
|
|
|
#15 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,014
|
Quote:
I have to agree to some extent. Previously when EE was (and still is) ahead, RM was very quick to label EE as the best network in the country. TBH save for us technophiles these tests are bull shit which doesn't bother the average user who posts on twitter or instagram.
I am glad they are becoming irrelevant, it moves focus to network quality and cruciallt coverage, something which RM often fails to paint accurately. Vodafone has its own speed test app, which is also free to use, but I guess there's no way to view the results on a map and it's for Vodafone's own internal measuring. Meanwhile, Speedtest.net/Ookla provides data to networks like Three that get all the figures from the tests that people like me do quite often! Ultimately, O2 really can't complain as it's not as if ordinary people haven't been saying how bad the network was.. but I'll be the first to say that in London and the surrounds, it's massively improved in the last year - and both 2G and 3G has been 'fixed' where 4G has arrived. O2 has to be careful because once it has started to fix more of its network, and speeds and reliability improve nationally, it will want to use this data (when it's more positive) to endorse its network. That will be made harder if it's ridiculed and dismissed the measuring before. At the end of the day, all joking aside about backhanders, I'd say that EE is clearly way out in front with network quality and speeds right now. It will have overtaken Three, which has neither the high speeds that EE can offer, and what I assume have been congestion issues that have dogged the network around me for a lot of the summer and even earlier. |
|
|
|
|
#16 |
|
Forum Member
Join Date: May 2013
Posts: 93
|
Quote:
More localised reports are available on the website
|
|
|
|
![]() |
|
All times are GMT. The time now is 17:34.


