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Samsung TV USB stopped working...please help!


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Old 11-09-2015, 15:54
vjw_x
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Hi Everyone!

I have a samsung ps43f4500 43", I have had it over a year and a half, never had a single problem with it. I use USB drives all the time on the tv and just today it has stopped working.

I have tried using different pen drives, hard drives, etc and the USB option is not even appearing on the sources.

Just before it stopped working I had used the port to charge my phone, could this have affected it?

Is there any way to fix the usb port?

Thanks in advance
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Old 11-09-2015, 16:25
Deacon1972
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You could try.....

Turn the tv off, remove all external drives and restart the TV.

Remove drives and reset TV to factory settings.

Check for updates.

Once working it might be a good idea to format the drive before using again.

If none of the above work, contact Samsung technical Dept.
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Old 11-09-2015, 16:37
Tassium
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I wouldn't reset the TV or check for Updates. That can create all sorts of new problems.
---------------------------------------

Certainly try turning the TV off/on fully. More than likely the mains plug will need to be removed from the wall socket for a few seconds.

But it's likely that there is a hardware fault on the USB socket. Either a broken connection or I suppose it's possible the 'phone somehow took to much current.


This is a problem with devices with merely one USB socket, at least with laptops you often have 4. If one is damaged you can then use one of the others.
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Old 11-09-2015, 16:42
chrisjr
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Hi Everyone!

I have a samsung ps43f4500 43", I have had it over a year and a half, never had a single problem with it. I use USB drives all the time on the tv and just today it has stopped working.

I have tried using different pen drives, hard drives, etc and the USB option is not even appearing on the sources.

Just before it stopped working I had used the port to charge my phone, could this have affected it?

Is there any way to fix the usb port?

Thanks in advance
Do any of the devices you have tried have a power indicator? If so is it coming on to at least show that the 5V DC supply on the USB port is working. If there is no sign of power to the device then the USB port could be cream crackered.
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Old 11-09-2015, 17:14
vjw_x
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Just taken plug out mains for a couple of minutes, didn't make any difference. My small hard drive has a light indicator which is on when plugged in. Normally when I plug it into the tv it will automatically come up with an option to play it but still n nothing. It's not a smart tv so will a reset make any difference to it?

thanks for all your help so far!
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Old 11-09-2015, 17:57
anthony david
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The USB socket may have not been able to supply enough current to charge a phone and while I would have expected it to limit its current and protect itself your post gives the impression it may not have. The other possibility is that if you are in the habit of plugging lots of different things in to that socket it may have physically failed (usually a good idea to use a short, easily replaced, extension cable if you are going to do that with any USB device). As it is only just out of warranty contact your dealer, don't mention the phone!
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Old 11-09-2015, 21:45
Winston_1
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Warranty is two years under EU rules.

http://www.wak-tt.com/tt/2yearwarranty1.htm
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Old 11-09-2015, 23:26
chrisjr
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As has been pointed out to you countless times there is no such thing as a EU two year warranty.

The directive is actually very similar to the UK Sale of Goods Act. It mentions that a guarantee must be legally binding but does not say anywhere that it has to last two years, in fact no compulsory time period is mentioned.

http://eur-lex.europa.eu/LexUriServ/...9L0044:en:HTML
http://eur-lex.europa.eu/legal-conte...uriserv:l32022

Perhaps you would care to point out where in the directive it says there is a two year warranty because I can't find it anywhere.
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Old 12-09-2015, 23:51
Winston_1
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As has been pointed out to you countless times there is no such thing as a EU two year warranty.

The directive is actually very similar to the UK Sale of Goods Act. It mentions that a guarantee must be legally binding but does not say anywhere that it has to last two years, in fact no compulsory time period is mentioned.

http://eur-lex.europa.eu/LexUriServ/...9L0044:en:HTML
http://eur-lex.europa.eu/legal-conte...uriserv:l32022

Perhaps you would care to point out where in the directive it says there is a two year warranty because I can't find it anywhere.
Did you read the first sentence of my link?
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Old 13-09-2015, 10:08
Deacon1972
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Did you read the first sentence of my link?
2. Is there an EU-wide two year consumer guarantee?

Many people are mistaken in thinking that the purpose of Directive 1999/44/EC, ‘On certain
aspects of the sale of consumer goods and associated guarantees’, is to give consumers a
minimum two years guarantee for all goods. In fact, this EU Directive, implemented in the UK
by the Sale and Supply of Goods to Consumers Regulations 2002, has added little to already
existing UK consumer protection law under the SGA 1979.
Under this Directive, all Member States have to ensure that “a retailer could be held liable for
all 'non-conformities' (i.e. defects) which manifest in the good within two years from delivery”.
However, this requirement is not a two-year legal guarantee (although, rather confusingly,
the Directive’s title describes it as such); goods are not legally required to last for two years.
It simply provides that consumer goods must conform to the sales contract at the time of
delivery. If a consumer can show that the goods did not do so, they will be entitled to repair
or replacement of the goods free of charge. If this would be disproportionate or unreasonable
to expect from the retailer, the consumer will be entitled to a reduction in price or a refund.
These consumer rights are available for up to two years following purchase. If the defect
becomes apparent within the first six months of purchase, it will be presumed to have existed
at the time of delivery, otherwise this will be for the consumer to prove.
However, as mentioned above, the Directive adds little to UK consumer protection law. The
SGA 1979 already provides the same legal rights to consumers to return faulty goods but for
a period of up to six years after purchase - a much longer period therefore than provided for
by the EU Directive. As a result, consumers should still rely on the SGA 1979 when returning
faulty goods.

https://www.google.co.uk/url?sa=t&so...09Lsz-hQe_7qGA
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Old 13-09-2015, 10:14
davor
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Revert to factory settings.

or

Unplug the tv from the mains for five minutes.


If that doesn't help, you probably killed it. No offense, but who in the right mind uses TV's USB to charge external devices on it?
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Old 13-09-2015, 11:28
chrisjr
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Did you read the first sentence of my link?
Have you bothered to read the actual text of the directive yet?

If you had you would see that it says nothing of the sort. In fact the word "warranty" is not even contained in the text.
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Old 13-09-2015, 11:35
chrisjr
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2. Is there an EU-wide two year consumer guarantee?

Many people are mistaken in thinking that the purpose of Directive 1999/44/EC, ‘On certain aspects of the sale of consumer goods and associated guarantees’, is to give consumers a minimum two years guarantee for all goods. In fact, this EU Directive, implemented in the UK by the Sale and Supply of Goods to Consumers Regulations 2002, has added little to already existing UK consumer protection law under the SGA 1979.

Under this Directive, all Member States have to ensure that “a retailer could be held liable for all 'non-conformities' (i.e. defects) which manifest in the good within two years from delivery”. However, this requirement is not a two-year legal guarantee (although, rather confusingly, the Directive’s title describes it as such); goods are not legally required to last for two years. It simply provides that consumer goods must conform to the sales contract at the time of delivery. If a consumer can show that the goods did not do so, they will be entitled to repair or replacement of the goods free of charge. If this would be disproportionate or unreasonable to expect from the retailer, the consumer will be entitled to a reduction in price or a refund.

These consumer rights are available for up to two years following purchase. If the defect becomes apparent within the first six months of purchase, it will be presumed to have existed at the time of delivery, otherwise this will be for the consumer to prove.
However, as mentioned above, the Directive adds little to UK consumer protection law. The SGA 1979 already provides the same legal rights to consumers to return faulty goods but for a period of up to six years after purchase - a much longer period therefore than provided for by the EU Directive. As a result, consumers should still rely on the SGA 1979 when returning faulty goods.

https://www.google.co.uk/url?sa=t&so...09Lsz-hQe_7qGA
The second link in my post above explains the difference between the terms, "legal guarantee" and "commercial guarantee". Basically legal guarantee refers to the rights you have under the law and commercial guarantee is any additional terms the manufacturer or retailer adds on to those legal rights.

Under the definition of legal guarantee we in the UK have a 6 year guarantee provided by SoGA but when did anyone ever claim the UK had a compulsory 6 year guarantee like they mistakenly claim the EU mandates a 2 year one?
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Old 13-09-2015, 12:07
anthony david
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I had a faulty Mp3 player that developed a fault, when I plugged it in to my computer it gave a large on screen warning message saying it had shut the port down as it was overloaded. Removing the device and resetting the port restored normal operation. I would expect the USB port on any device to have current limiting to protect itself. TVs after all are for normal people not techies, it must be assumed that they will plug things in that perhaps they shouldn't. All that should have happened when he plugged his phone in was for the port to shut down and refuse to charge it, you would expect that protection to be included in the port's IC.
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