The camomile range is really good.
The body shop products
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Originally Posted by davelovesleeds:
“My wife used to love going in to Body Shop but now she says every time she goes in staff immediately come up to her to try and talk about some product or other.
.”
“My wife used to love going in to Body Shop but now she says every time she goes in staff immediately come up to her to try and talk about some product or other.
.”
I walked out of a city centre shop because of that and I told them why before I left
They don't just leave it with a 'Can I help you?'. You can feel their beady eyes on you as you go round and if you as much as pause by anything, they are there in a trice.
Frankly I don't know how they managed to keep that store open. There was never anyone in there when I passed.
I think the Body Shop as a concept is past its sell by date. It's no longer new and different and (imo) it is hyped up and expensive.
Originally Posted by Aphrodite_Pink:
“I understand where you're coming from with this but having worked in retail, I do have sympathy for the assistants. In many shops there is a protocol of what they are supposed to do when a customer comes into the store and they are constantly being mystery shopped and pulled up for it if they don't immediately ask if the customer needs any help etc. It's annoying sure, but they're just doing it so they don't get a bollocking from their manager. In my experience, being polite and saying you're just browsing and not looking for anything in particular is enough to get them off your back.”
“I understand where you're coming from with this but having worked in retail, I do have sympathy for the assistants. In many shops there is a protocol of what they are supposed to do when a customer comes into the store and they are constantly being mystery shopped and pulled up for it if they don't immediately ask if the customer needs any help etc. It's annoying sure, but they're just doing it so they don't get a bollocking from their manager. In my experience, being polite and saying you're just browsing and not looking for anything in particular is enough to get them off your back.”
I do understand they have to greet customers but it seems that Body Shop have instructed their staff not to take no for an answer and to continue to follow the client round offering suggestions even if the customer has told them several times that they don't want help.
I have no issue with staff approaching me. However, I have a real problem when I politely decline their offer off assistance but they still continue to approach me despite me making it clear it don't require their help.
Thats the difference between Body Shop and other shops. They are they only staff who will not accept 'no thank you I'm fine' as a valid answer
Originally Posted by Blondie X:
“I do understand they have to greet customers but it seems that Body Shop have instructed their staff not to take no for an answer and to continue to follow the client round offering suggestions even if the customer has told them several times that they don't want help.
I have no issue with staff approaching me. However, I have a real problem when I politely decline their offer off assistance but they still continue to approach me despite me making it clear it don't require their help.
Thats the difference between Body Shop and other shops. They are they only staff who will not accept 'no thank you I'm fine' as a valid answer”
“I do understand they have to greet customers but it seems that Body Shop have instructed their staff not to take no for an answer and to continue to follow the client round offering suggestions even if the customer has told them several times that they don't want help.
I have no issue with staff approaching me. However, I have a real problem when I politely decline their offer off assistance but they still continue to approach me despite me making it clear it don't require their help.
Thats the difference between Body Shop and other shops. They are they only staff who will not accept 'no thank you I'm fine' as a valid answer”
I think a lot of staff are trained to muscle in on the customer's conversation nowadays - it happened to me in a pet place that has concessions in a garden centre, I was showing my o/h a thinning brush that had been used on a dog on I knew, I had no intention of buying one as I had no need of it- the assistant just wouldn't leave us alone and so we just left hurriedly.
In Holland and Barratt I had an assistant remarking 'Oh look it's buy one get one half price at the moment! Isn't that a good offer?'
They are obviously told that the customer is always ignorant and can be forced into a sale
Doesn't work with this old bird sadly- I only buy what I want to buy.
Originally Posted by moonlily:
“I think a lot of staff are trained to muscle in on the customer's conversation nowadays - it happened to me in a pet place that has concessions in a garden centre, I was showing my o/h a thinning brush that had been used on a dog on I knew, I had no intention of buying one as I had no need of it- the assistant just wouldn't leave us alone and so we just left hurriedly.
In Holland and Barratt I had an assistant remarking 'Oh look it's buy one get one half price at the moment! Isn't that a good offer?'
They are obviously told that the customer is always ignorant and can be forced into a sale Doesn't work with this old bird sadly- I only buy what I want to buy.”
“I think a lot of staff are trained to muscle in on the customer's conversation nowadays - it happened to me in a pet place that has concessions in a garden centre, I was showing my o/h a thinning brush that had been used on a dog on I knew, I had no intention of buying one as I had no need of it- the assistant just wouldn't leave us alone and so we just left hurriedly.
In Holland and Barratt I had an assistant remarking 'Oh look it's buy one get one half price at the moment! Isn't that a good offer?'
They are obviously told that the customer is always ignorant and can be forced into a sale
Doesn't work with this old bird sadly- I only buy what I want to buy.”
It doesn't work you can't script customer service. It's about listening not lecturing.
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