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BT infinity 1 connection problems


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Old 13-09-2015, 08:53
Phil Owens
Forum Member
 
Join Date: Mar 2000
Location: Wrexham
Posts: 6,782

Every day I'm having problems with my connection .
The blue light on the Home hub 5b is on but I can't get online, my Youview box shows connection to the net but the epg won't load or the internet channel work.
The catch up players won't work on the Youview or smart TV or other devices, a restart of the hub puts it right, also getting high pings 111.25ms or higher.
BT infinity 1

Hub stats..

1. Product Name: HomeHub5
2. Serial number: +076286+1520013534
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 04:39:59
6. Data Rate: 9995 / 34999
7. Maximum Data Rate: 15043 / 54351
8. Noise Margin: 9.6 / 10.1
9. Line Attenuation: 0.0 / 21.5
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 95.6 MB / 498.5 MB
12. Broadband username: bthomehub@btbroadband.com
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