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Old 18-09-2015, 18:44
linfran
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Join Date: Feb 2006
Location: London
Posts: 5,061

I'll keep this simple. I must as I'm no technophile.

I have a Samsung Galaxy Ace phone which, until a few weeks ago, was sending and delivering emails.

I have a Laptop and an IPad which are both responding as they should.

What have I done to the phone? I feel I have unwittingly deactivated something. I have tried Googling but frankly am lost after the first few words.

The phone recognises that my email account exists by the way and I can access the Internet without problems.

Any help please?
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Old 18-09-2015, 18:53
tealady
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What email client are you using?
Is there a set up wizard that you can repeat?
Who is the email with ? (gmail/hotmail/isp etc)
How long has this been going on? it may only be temporary if the ISP (or whoever) email server is down.
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Old 18-09-2015, 19:33
linfran
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What email client are you using?
Is there a set up wizard that you can repeat?
Who is the email with ? (gmail/hotmail/isp etc)
How long has this been going on? it may only be temporary if the ISP (or whoever) email server is down.
I kept my old blueyonder address with Virgin. It's been going on about 5 weeks and I'm getting emails with the same address on my Laptop and iPad.

I think the shop did the original set up. I suppose I'll have to go and ask but the staff are incredibly dismissive.
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Old 18-09-2015, 19:53
tealady
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Hard to say precisely without knowing what you are using in each machine (what sort of client, what sort of connection).
Assuming you have a client on the phone, you need to find the server settings in the client and check them using this page.
http://help.virginmedia.com/system/s..._TYPE=National
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Old 18-09-2015, 19:56
gemma-the-husky
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I had a cheap phone that suddenly stopped. The shop thought the WiFi antenna might have broken.

I inherited a Sony experia from my son, and I have that now.

I see its not that, as you can still get online.
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Old 18-09-2015, 20:05
anthony david
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I had this problem with a Tiscali account. As my wife now has a Talktalk.net one, telling my laptop to use the Talktalk server instead of the Tiscali one solved the problem. I have a cheap Galaxy phone and altering that has been unsuccessful so far, at the moment I am using gmail on it but will probably add a Talktalk.net account one which should solve the problem but it is a pain. I think companies no longer monitor their old servers from companies they have taken over.
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