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Cannot connect to server..... |
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#1 |
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Forum Member
Join Date: Feb 2006
Location: London
Posts: 5,061
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Cannot connect to server.....
I'll keep this simple. I must as I'm no technophile.
I have a Samsung Galaxy Ace phone which, until a few weeks ago, was sending and delivering emails. I have a Laptop and an IPad which are both responding as they should. What have I done to the phone? I feel I have unwittingly deactivated something. I have tried Googling but frankly am lost after the first few words. The phone recognises that my email account exists by the way and I can access the Internet without problems. Any help please? |
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#2 |
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Forum Member
Join Date: Apr 2005
Location: colchester
Posts: 15,352
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What email client are you using?
Is there a set up wizard that you can repeat? Who is the email with ? (gmail/hotmail/isp etc) How long has this been going on? it may only be temporary if the ISP (or whoever) email server is down. |
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#3 |
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Forum Member
Join Date: Feb 2006
Location: London
Posts: 5,061
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Quote:
What email client are you using?
Is there a set up wizard that you can repeat? Who is the email with ? (gmail/hotmail/isp etc) How long has this been going on? it may only be temporary if the ISP (or whoever) email server is down. I think the shop did the original set up. I suppose I'll have to go and ask but the staff are incredibly dismissive. |
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#4 |
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Forum Member
Join Date: Apr 2005
Location: colchester
Posts: 15,352
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Hard to say precisely without knowing what you are using in each machine (what sort of client, what sort of connection).
Assuming you have a client on the phone, you need to find the server settings in the client and check them using this page. http://help.virginmedia.com/system/s..._TYPE=National |
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#5 |
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Forum Member
Join Date: Jul 2009
Location: UK
Posts: 17,852
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I had a cheap phone that suddenly stopped. The shop thought the WiFi antenna might have broken.
I inherited a Sony experia from my son, and I have that now. I see its not that, as you can still get online. |
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#6 |
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Forum Member
Join Date: Dec 2012
Posts: 3,461
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I had this problem with a Tiscali account. As my wife now has a Talktalk.net one, telling my laptop to use the Talktalk server instead of the Tiscali one solved the problem. I have a cheap Galaxy phone and altering that has been unsuccessful so far, at the moment I am using gmail on it but will probably add a Talktalk.net account one which should solve the problem but it is a pain. I think companies no longer monitor their old servers from companies they have taken over.
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