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Do you take products back if you are dissatified.
misha06
18-09-2015
Hi,

I bought a Morrisons takeaway pizza, and it looked nice from what I could see through the little cellophane window. When I got it home and unwrapped it the topping was confined to the cellophane window.

So I went back, complained, I got my money back. I also returned the other three unopened, as I no confidence in the product, they weren't over pleased.

Another occasion, I had purchased a whole chicken from the reduced aisle, got home put the oven on, opened the wrapping and it smelt like a dead whale. So I took that back.

They said I must have left it out in the heat. When I showed, the time stamp on the receipt, which showed 25 mins had passed, they coughed up.

My point is, if when you have brought a packaged item, and when you get it home and open it to use/eat and you are unhappy with it, do you take it back for a refund/exchange.

Or do you just put it down to experience and decide just not to buy that product again.
LaVieEnRose
24-09-2015
Sometimes I do. It can be difficult if you don't live near enough to the shop to go back within a day though.

I make a point of leaving receipts in my shopping bags for a few weeks though, as some shops can be awkward if you don't have it.

A few months ago I bought some flowers at Tesco, the small carnations which normally last two weeks. These particular flowers died or shrivelled up within a week, before they'd even opened fully, so I took a few back along with the receipt. They were happy to exchange them for another bunch, but to my surprise I was asked if I'd kept the cellophane wrapping! Er, no, I hadn't. The assistant acknowledged that it was a bit much to expect, but explained that they weren't allowed to give a refund without the original wrapping. Not a problem as I was quite happy with a replacement, but who the hell keeps all their paper packaging?!
Toby LaRhone
24-09-2015
Do you take products back if you are dissatified.

I did it once - 40 years ago.
The wife's family threatened to kill me so I kept her.



LostFool
24-09-2015
I don't think I ever have. On the rare occasion something hasn't been as expected I've just shrugged and thrown it away. Not worth the time and hassle of returning something just for a pound or two. I just hate making a fuss and causing a scene.

However, my sister in law loves to complain about everything and is always getting refunds and compensation. I think she is well known at every customer service desk in the area. When we go out for a meal together she always finds something to complain about (service too slow, food too cold/too spicy/not spicy enough/too salty) and she usually gets money off or free drinks just to shut her up.
Isambard Brunel
24-09-2015
It's rare I'll take a food item back - It's only if it's rotten or something is wrong with it.

If it's just because it didn't taste nice or didn't contain much of what they promised, I vote with my feet and punish that supermarket by shopping elsewhere.

I used to spend most of my shopping money in Asda. Now it's Aldi followed by Lidl because of changes to Asda products and the atmosphere there now after my two local 'proper' branches were messed around with and the staff altered (as if by triffids - I am reliably informed that Walmart aren't keen on employees who are above average intelligence, so don't display that if you have an interview for a job at Asda), and a minor incident in one of their 'local' branches that prompted a complaint that wasn't handled by their head office to my satisfaction.

I don't expect the few grand I've not spent in Asda since then has caused them any financial problems in itself, but it's interesting to note that the company as a whole has begun struggling since that time. Clearly, it wasn't just me they alienated by their behaviour at and since that time.

This is the great thing about choice - You don't have to show supermarkets any loyalty. You just keep using them until they either become inadequate or they piss you off. Then you calmly take your money elsewhere.
walterwhite
25-09-2015
I shop online and just e-mail them if there's any problems. You always get at least a refund.
Sansa_Snow
25-09-2015
Not for food items, it's not worth my time to go back to the shop.
evie71
28-09-2015
Originally Posted by Toby LaRhone:
“Do you take products back if you are dissatified.

I did it once - 40 years ago.
The wife's family threatened to kill me so I kept her.



”

He, he
methyl_propyl
29-09-2015
I returned a fish dish in Harvester. No knife could cut the fish. It had probably been kept warm for days.

In supermarkets I always go for long "use by" dates to minimise waste.
cinabar
01-10-2015
I would if it was an expensive item like steak - but mostly I don't.

I did an online order a whole back and had a damaged product, tweeted Sainsburys with a picture, they messaged me and asked for my order number. I sent it and two minutes later the phone rang, it was Sainsburys saying they had refunded me!
Snuffkin88
05-10-2015
I've tweeted brands / companies if I've been dissatisfied with products. Much easier than going back into a store, Sainsburys are usually v helpful and will offer to refund money back onto a nectar card. I found a tiny shard of metal in their own brand butter , the put some money on my nectar card after I sent a pic to complain.
Had lots of issues with chicken going off from their recently too & Tesco so taken back or tweeted.

Don't complain if It's something really minor though.
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