Bush dvd player refund at tesco?

SteUK · 18-04-2005, 10:01

Hi, i bought a Bush dvd player from a tesco extra store last june, and recently has decided to stop working altogether. The instrucitons say there is a 12 month warranty where i can take it back to where i purchased it for it to be fixed (if available) or a refund. I still have the recepit but not the box - do you think if i took it back after 11 months they would accept the dvd player back and give me a refund? And would I have to take it back to the same store, as i'm at uni and it would be a bit inconvinient for me...cheers

Richard_T · 18-04-2005, 19:04

From what i understand you dont need to origanal packaging to take it back, if its faulty, although you may have to return it to the origanal store where you bought it from as thats where the contract of sale between you and the retailer was made.
the make a calim under the sale of goods act, you need a proof of purchase, and anything that came with the unit, ( remote control/scart lead etc)
theres some inf on the sale of goods act and returing goods on the internet, try http://www.google.co.uk to find out more.

SteUK · 18-04-2005, 19:14

cheers for that

russellelly · 18-04-2005, 20:53

I'd imagine if you took it back to any Tesco store (apart from the really small high-street ones) with your recept that they'd happily refund/replace/repair it.

aussiewantsaps2 · 19-04-2005, 11:35

All the Supermarkets do a 12 month no questions return policy as long as you have the receipt. Doesnt even have to be faulty although the mention of a minor fault will ease refund. Very handy if better technology comes along and you wanna upgrade. Cheaper than renting!

sandra66 · 19-04-2005, 14:00

I used to work at tescos, all you need is your receipt and they will be happy to refund you

SteUK · 19-04-2005, 15:52

Quote:

Originally Posted by sandra66

I used to work at tescos, all you need is your receipt and they will be happy to refund you

but i don't have the original box, wont i look a bit silly just taking it all in a carrier bag? how will they know the dvd player on the reciept is the actual one im bringing back? would i be able to take it back to a tesco metro do you think? im guessing not from an earlier post

asdigi · 19-04-2005, 16:37

Quote:

Originally Posted by SteUK

but i don't have the original box, wont i look a bit silly just taking it all in a carrier bag? how will they know the dvd player on the reciept is the actual one im bringing back? would i be able to take it back to a tesco metro do you think? im guessing not from an earlier post

i took a philips hifi back to tescos after 3 months because the cd drawer wouldn't open and i didnt have the box, i just took it back in carrier bags and they gave me a full refund

steel wheels · 19-04-2005, 17:14

Quote:

Originally Posted by SteUK

but i don't have the original box, wont i look a bit silly just taking it all in a carrier bag? how will they know the dvd player on the reciept is the actual one im bringing back? would i be able to take it back to a tesco metro do you think? im guessing not from an earlier post

i'd take it back to a tesco extra (a big one), because if you want a replacement system you can just pick it off the shelf

18-04-2005, 10:01	#1
SteUK Forum Member Join Date: Aug 2004 Posts: 5,081	Bush dvd player refund at tesco? Hi, i bought a Bush dvd player from a tesco extra store last june, and recently has decided to stop working altogether. The instrucitons say there is a 12 month warranty where i can take it back to where i purchased it for it to be fixed (if available) or a refund. I still have the recepit but not the box - do you think if i took it back after 11 months they would accept the dvd player back and give me a refund? And would I have to take it back to the same store, as i'm at uni and it would be a bit inconvinient for me...cheers

18-04-2005, 19:04	#2
Richard_T Forum Member Join Date: Dec 2002 Location: East Midlands Posts: 3,842	From what i understand you dont need to origanal packaging to take it back, if its faulty, although you may have to return it to the origanal store where you bought it from as thats where the contract of sale between you and the retailer was made. the make a calim under the sale of goods act, you need a proof of purchase, and anything that came with the unit, ( remote control/scart lead etc) theres some inf on the sale of goods act and returing goods on the internet, try http://www.google.co.uk to find out more.

18-04-2005, 19:14	#3
SteUK Forum Member Join Date: Aug 2004 Posts: 5,081	cheers for that

18-04-2005, 20:53	#4
russellelly Forum Member Join Date: Sep 2002 Location: Scotland Posts: 10,720	I'd imagine if you took it back to any Tesco store (apart from the really small high-street ones) with your recept that they'd happily refund/replace/repair it.

19-04-2005, 11:35	#5
aussiewantsaps2 Forum Member Join Date: Oct 2004 Posts: 1,093	All the Supermarkets do a 12 month no questions return policy as long as you have the receipt. Doesnt even have to be faulty although the mention of a minor fault will ease refund. Very handy if better technology comes along and you wanna upgrade. Cheaper than renting!

19-04-2005, 14:00	#6
sandra66 Forum Member Join Date: Apr 2005 Posts: 3	I used to work at tescos, all you need is your receipt and they will be happy to refund you

19-04-2005, 15:52	#7
SteUK Forum Member Join Date: Aug 2004 Posts: 5,081	Quote: Originally Posted by sandra66 I used to work at tescos, all you need is your receipt and they will be happy to refund you but i don't have the original box, wont i look a bit silly just taking it all in a carrier bag? how will they know the dvd player on the reciept is the actual one im bringing back? would i be able to take it back to a tesco metro do you think? im guessing not from an earlier post

19-04-2005, 16:37	#8
asdigi Forum Member Join Date: May 2003 Posts: 2,914	Quote: Originally Posted by SteUK but i don't have the original box, wont i look a bit silly just taking it all in a carrier bag? how will they know the dvd player on the reciept is the actual one im bringing back? would i be able to take it back to a tesco metro do you think? im guessing not from an earlier post i took a philips hifi back to tescos after 3 months because the cd drawer wouldn't open and i didnt have the box, i just took it back in carrier bags and they gave me a full refund

19-04-2005, 17:14	#9
steel wheels Forum Member Join Date: Jan 2004 Location: liverpool Posts: 972	Quote: Originally Posted by SteUK but i don't have the original box, wont i look a bit silly just taking it all in a carrier bag? how will they know the dvd player on the reciept is the actual one im bringing back? would i be able to take it back to a tesco metro do you think? im guessing not from an earlier post i'd take it back to a tesco extra (a big one), because if you want a replacement system you can just pick it off the shelf

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Bush dvd player refund at tesco?