I'm coming up to the last 2 months of my bt broadband contract. I currently pay £31.99 and wondered if BT do deals like sky when phoning to cancel?if so what deals did you get offered?

I have 38mb infinity and bt sport Europe.

i was out of contract earlier thisd month and wanted to upgrade to infinity - asked what the best deal was and told on phone the best was £48.99 which is £7 a month more than im paying now

Also got a letter today from BT Sport telling me that if i dont let them know by last Saturday ill be charged an extra £6.96 a month for BT Sport unless i start a new 12 month contract with them

So am moving to SSE Broadband who have a six month offer of FREE line rental and fibre broadband and then will cost £33 a month - 18 month contract only downside

My conct is up with BT in the end of January - going to phone them and see what they offer me.

Was thinking of going to Sky for my phone and broadband - but I am happy with BT, their customer service has been good and happy with their service

Thinking of adding BT TV to save on the BT Sport option I am currently paying for on Sky

BT are not very good for deals normally - some claim to get them but most get ovffered very little!

I'm going to phone up BT after Christmas to see what they will offer me as most of my BT contracts come to an end in February.

Darren

I did VERY well by moving to PlusNet (unlimited + 6 months free fibre + Topcashback). It would be hard for any ISP (especially BT who don't often offer much!!) to match.

Judging by their price increases, now is a very good time to quit BT, but who offers the best deal for my father, who only needs a landline? The Co-Op does one (in theory), but I'm finding it impossible to get through to the details of that particular package without being diverted to one showing what looks like a mobile phone and broadband.

Phoned up to cancel in-laws BT service, last week was offered line rental at £17 ish, plus 12 months ADSL at £5 per month, plus 'free' Homehub 4 for £6.95 delivery. Free weekend calls. She'll keep that for a year then swap. Changeover happened on the quoted day, but Homehub delivery didn't. Fixed her up with spare router.

It's worth shopping around though, Post Office and Co-op were both slightly cheaper. I'm on SSE, got 2 years free ADSL and weekend calls for £12.95 a month. That deal has now finished, though.

It's also worth going through Quidco to search for deals. I got £80 cashback from my last BT contract.

Just phone them up. They are on 01608 434 000. The £12.95 line only package is still current. (as of today's date.)

I'm looking for a new broadband provider, as I am with TalkTalk/AOL at the moment. I have just paid a year upfront to BT for my line rental as I was going to go with them for broadband, but now not so sure. Have also been considering Plusnet, how are you finding their service?

I just re contracted with BT, moved down to 38 down 9 up from infinity 2, was paying near on £50 a month, now paying £17.99 line rental and £9.85 for infinity 1, also got a free Home Hub 5 wasn't offered but i asked and they sent me the new Hub.

Been with BT for a few years now with no issues.

did they offer you any deals for infinity 2

No, but i specifically wanted to reduce my bill quite a lot so only inquired about the lower speed, was going to Sky as they offer that speed for £10 so i suppose BT beat that 15p!!!!

Infinity 2, existing customer coming to the end of the deal:

Offered Infinity 2 (excluding line rental) for £19.50 / month

Is there any way of checking online with bt for when your contracts run out? I have had a look but cant find anything, I am sure there used to be.

Phone line - just got a email to renew my saver line rental.
Broadband - pretty sure this one is out of contract last year.
Bt tv - don't have a clue on this one.
Bt mobile - think I am just short of half way.

I'm also out of contact in February for Infinity 2 plus evening and weekend calls and will be phoning BT in the next 2 weeks to see what deals they will offer me if I renew all my contracts.
My BT TV contract is up in mid March but I would like all my contracts to have the same end date.
I'm still using the Home Hub 3.

Darren

So I made contact with BT over a renewal deal. First went with the online chat on the bt site, but the guy passed me onto another deptarment. He phoned me and transferred me over. 08003289393.

Phoneline was out of contract on feb 26th. Broadband and tv were already out of contract.

Here is my 12 month deal -

Line saver - £194.
inifinity 2 and weekends calls - £22.85 was going to be £30.
Tv Entertainment was upgraded to plus £8.50 was going to be £10
HD free for 3 months, then £4 per month

Free BT ID and Privacy for next 12 months. (think you get that with line saver anyway)
Free Tv anywhere (tv on pc) for 12 months.


So quite happy with that. I just asked about any renewal deals and she rolled over Rough savings for the year -

Phone £21.58
Broadband £84
TV £18
HD £12

Id & Privacy £21 Not sure that's a saving, free with line saver.
Tv anywhere - Going by web page it is free with tv pack.

Good if you want BT Sport and/or BT TV. I did not and managed a better deal for me by simply changing to Plusnet for 18 months!

The "new customer" deals on BT also seem to beat retentions most of the time....so I might be back.

All I watch is bt sports, with f1, bbc news and match of the day added on. Game of thrones is the only tv show I watch, I might take out now tv this year

But yeah they should give out set discounts for loyal customers, to stop them switching.

Yes - people in these newsgroups get good deals from retentions on various providers. Some (especially cable!) people still call these "loyalty discounts" which is plain wrong - loyal customers who do not threaten to leave pay list price!

l took out a 18 month unlimited broadband contract with BT back in November 2013. Having forgotten about it, it ran out in due course. I renewed my line saver rental in November then a few weeks later renewed my mum's LSR and the BT rep offered her cheaper broadband so l accepted on her behalf. I was left wondering why l didn't receive the same offer.

I phoned BT this morning in relation to my latest bill. Before l could explain myself, the rep told me my broadband contract us coming to an end and offered me a cheaper deal (£5 less a month) with half-price BT Sport for 12 months! I took up the deal but l can't understand how my contract was finishing when it should had ended in May 2015?

What happened to my 'contract' between May 2015 and now as l didn't receive either a letter or e-mail from BT informing me that my contract was coming to an end.

Please could anyone explain why this happened?

These contracts don't just END after their time period - which is a minimum-term and not a fixed period! They continue until such time as the customer cancels them - at whatever standard notice period then applies.

BT used to automatically renew you for another 12 month minimum term commitment if you didn't cancel. I'm not sure if that's still the case.

That is certainly not the case now! Taking up any of BT's offers is almost invariably tied into taking another 12 months contract (except, perhaps, Line Rental Saver - but that is non-refundable if you leave) but, when I decided to leave, it could be done immediately.

I phoned up BT earlier this evening as most of my contacts come to an end on 1st Feb and was offered to stay on Infinity 2 unlimited with free evening and weekend calls for £22.50 a month and to stay on the TV package im on BT TV Entertanment Max for £12.50 a month. Plus they also offered to renew the free BT privacy at home with called display for another 12 months.
I still have the line rental and the 1571 answer service on top of this.
When you on phone if you dont have BT Mobile they will try and sell you that.
I just said I will think about it when they offered me BT Mobile and they left it at that.

Darren