Help setting up email on iphone 6

twin · 30-09-2015, 13:06

Ok we have upgraded from iphone 5's to iphone 6's.

We use btconnect email addresses.

On iphone 5 all email accounts worked fine.

On iphone 6 one of us is having problems.

We have copied exactly the same settings fromthe phone where the email works fine, which are:

Incoming server: pop.outlook.com

Outgoing server: smtp.outlook.com

all other settings are the same, except for the obvious email address and password.

The password is 100% correct, as it has been reset and this email account works fine on a laptop.

Just get the error message: "The user name of password for Btconnect is incorrect"

We have toggled on and off airplane mode. We have reset network settings. We have done a hard reset of phone.

What else????

soulboy77 · 30-09-2015, 13:14

Have you looked at the Advanced settings?

Incoming Settings
Use SSL - On
Authentication - Password
Server Port - 995

twin · 30-09-2015, 13:15

Yes, those are all correct too.

BKM · 30-09-2015, 13:34

Quote:

Originally Posted by twin

Just get the error message: "The user name of password for Btconnect is incorrect"

We have toggled on and off airplane mode. We have reset network settings. We have done a hard reset of phone.

What else????

You imply you have retyped the email information. When I have upgraded any iPhone I have always done a backup on the old phone and a restore on the new one. This ensures that all settings are going to be identical! To get passwords to transfer I think the backup has to be set to be "encrypted"

twin · 30-09-2015, 14:01

Quote:

Originally Posted by BKM

You imply you have retyped the email information. When I have upgraded any iPhone I have always done a backup on the old phone and a restore on the new one. This ensures that all settings are going to be identical! To get passwords to transfer I think the backup has to be set to be "encrypted"

We did restore from backup that was encrypted and hit this problem. It has been retyped, as we have deleted the email account and started again....about 15 times now !

soulboy77 · 30-09-2015, 14:01

If you can try setting up the email account up on another iPhone from scratch to prove where the problem is. If it works then at least you know the solution will be phone end related.

soulboy77 · 30-09-2015, 14:10

Just a thought but it doesn't now require two step factor authentication, does it?

twin · 30-09-2015, 14:37

Quote:

Originally Posted by soulboy77

If you can try setting up the email account up on another iPhone from scratch to prove where the problem is. If it works then at least you know the solution will be phone end related.

Brilliant idea, thanks.

So tried this and chose "other" under new accounts and entered name, email and password and it has taken me straight to a blank incoming server for me to fillin.

On the problem ohone it fills that in as outlook365 and then I change it.

Is there a setting somewhere to stop it doing this?

twin · 30-09-2015, 14:46

Ok, weird it has now done the same on another phone.

However, the user name (email) and password are accepted if you sign in onpc or laptop !

Very strange, don't know where to go from here.

Stig · 30-09-2015, 15:41

Quote:

Originally Posted by twin

Ok we have upgraded from iphone 5's to iphone 6's.

We use btconnect email addresses.

On iphone 5 all email accounts worked fine.

On iphone 6 one of us is having problems.

We have copied exactly the same settings fromthe phone where the email works fine, which are:

Incoming server: pop.outlook.com

Outgoing server: smtp.outlook.com

all other settings are the same, except for the obvious email address and password.

The password is 100% correct, as it has been reset and this email account works fine on a laptop.

Just get the error message: "The user name of password for Btconnect is incorrect"

We have toggled on and off airplane mode. We have reset network settings. We have done a hard reset of phone.

What else????

If you have the server addresses as outlook.com then that is wrong, obviously.

http://www.e-mailsettings.com/iphone...ct-mail-setup/

twin · 30-09-2015, 16:17

No all our accounts work on outlook.com and have done for years. All the other accounts are fine and thisone was ok on the iphone 5 and is still ok on the pc. Just won't work on a iphone 6 !

jchamier · 30-09-2015, 23:10

Quote:

Originally Posted by twin

No all our accounts work on outlook.com and have done for years. All the other accounts are fine and thisone was ok on the iphone 5 and is still ok on the pc. Just won't work on a iphone 6 !

It is remotely possible someone has set up forwarding from a btconnect.com email address to an outlook.com (or hotmail.com or .co.uk) address. Is this possible?

Do your email addresses end in @outlook.com and you go to www.outlook.com and access the email? If so this is nothing to do with BT and is the Outlook.com website formerly known as Hotmail.

If so, you should set it up on an iPhone by tapping Settings->Mail Contacts & Calendar, then Add Account, and in the big list that appears tap Outlook.com and enter your email address and password.

If you're using a BT internet, BT openworld, BT connect email address then you need to use different server information. First get to the right screen on the iPhone by tapping Settings->Mail Contacts & Calendar, then Add Account, and in the big list that appears tap OTHER.

Now see the page for the server settings to feed into that screen:
http://bt.custhelp.com/app/answers/d...ail-servers%3F

30-09-2015, 13:06	#1
twin Forum Member Join Date: Mar 2003 Location: Kent Posts: 1,017	Help setting up email on iphone 6 Ok we have upgraded from iphone 5's to iphone 6's. We use btconnect email addresses. On iphone 5 all email accounts worked fine. On iphone 6 one of us is having problems. We have copied exactly the same settings fromthe phone where the email works fine, which are: Incoming server: pop.outlook.com Outgoing server: smtp.outlook.com all other settings are the same, except for the obvious email address and password. The password is 100% correct, as it has been reset and this email account works fine on a laptop. Just get the error message: "The user name of password for Btconnect is incorrect" We have toggled on and off airplane mode. We have reset network settings. We have done a hard reset of phone. What else????

30-09-2015, 13:14	#2
soulboy77 Forum Member Join Date: Jul 2005 Location: Herts Posts: 17,005	Have you looked at the Advanced settings? Incoming Settings Use SSL - On Authentication - Password Server Port - 995

30-09-2015, 13:15	#3
twin Forum Member Join Date: Mar 2003 Location: Kent Posts: 1,017	Yes, those are all correct too.

30-09-2015, 13:34	#4
BKM Forum Member Join Date: Jul 2007 Posts: 6,288	Quote: Originally Posted by twin Just get the error message: "The user name of password for Btconnect is incorrect" We have toggled on and off airplane mode. We have reset network settings. We have done a hard reset of phone. What else???? You imply you have retyped the email information. When I have upgraded any iPhone I have always done a backup on the old phone and a restore on the new one. This ensures that all settings are going to be identical! To get passwords to transfer I think the backup has to be set to be "encrypted"

30-09-2015, 14:01	#5
twin Forum Member Join Date: Mar 2003 Location: Kent Posts: 1,017	Quote: Originally Posted by BKM You imply you have retyped the email information. When I have upgraded any iPhone I have always done a backup on the old phone and a restore on the new one. This ensures that all settings are going to be identical! To get passwords to transfer I think the backup has to be set to be "encrypted" We did restore from backup that was encrypted and hit this problem. It has been retyped, as we have deleted the email account and started again....about 15 times now !

30-09-2015, 14:10	#7
soulboy77 Forum Member Join Date: Jul 2005 Location: Herts Posts: 17,005	Just a thought but it doesn't now require two step factor authentication, does it?

30-09-2015, 14:37	#8
twin Forum Member Join Date: Mar 2003 Location: Kent Posts: 1,017	Quote: Originally Posted by soulboy77 If you can try setting up the email account up on another iPhone from scratch to prove where the problem is. If it works then at least you know the solution will be phone end related. Brilliant idea, thanks. So tried this and chose "other" under new accounts and entered name, email and password and it has taken me straight to a blank incoming server for me to fillin. On the problem ohone it fills that in as outlook365 and then I change it. Is there a setting somewhere to stop it doing this?

30-09-2015, 14:46	#9
twin Forum Member Join Date: Mar 2003 Location: Kent Posts: 1,017	Ok, weird it has now done the same on another phone. However, the user name (email) and password are accepted if you sign in onpc or laptop ! Very strange, don't know where to go from here.

30-09-2015, 15:41	#10
Stig Forum Member Join Date: Sep 2003 Location: Sandy Heath, Beds. UK Posts: 10,383	Quote: Originally Posted by twin Ok we have upgraded from iphone 5's to iphone 6's. We use btconnect email addresses. On iphone 5 all email accounts worked fine. On iphone 6 one of us is having problems. We have copied exactly the same settings fromthe phone where the email works fine, which are: Incoming server: pop.outlook.com Outgoing server: smtp.outlook.com all other settings are the same, except for the obvious email address and password. The password is 100% correct, as it has been reset and this email account works fine on a laptop. Just get the error message: "The user name of password for Btconnect is incorrect" We have toggled on and off airplane mode. We have reset network settings. We have done a hard reset of phone. What else???? If you have the server addresses as outlook.com then that is wrong, obviously. http://www.e-mailsettings.com/iphone...ct-mail-setup/

30-09-2015, 16:17	#11
twin Forum Member Join Date: Mar 2003 Location: Kent Posts: 1,017	No all our accounts work on outlook.com and have done for years. All the other accounts are fine and thisone was ok on the iphone 5 and is still ok on the pc. Just won't work on a iphone 6 !

30-09-2015, 23:10	#12
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by twin No all our accounts work on outlook.com and have done for years. All the other accounts are fine and thisone was ok on the iphone 5 and is still ok on the pc. Just won't work on a iphone 6 ! It is remotely possible someone has set up forwarding from a btconnect.com email address to an outlook.com (or hotmail.com or .co.uk) address. Is this possible? Do your email addresses end in @outlook.com and you go to www.outlook.com and access the email? If so this is nothing to do with BT and is the Outlook.com website formerly known as Hotmail. If so, you should set it up on an iPhone by tapping Settings->Mail Contacts & Calendar, then Add Account, and in the big list that appears tap Outlook.com and enter your email address and password. If you're using a BT internet, BT openworld, BT connect email address then you need to use different server information. First get to the right screen on the iPhone by tapping Settings->Mail Contacts & Calendar, then Add Account, and in the big list that appears tap OTHER. Now see the page for the server settings to feed into that screen: http://bt.custhelp.com/app/answers/d...ail-servers%3F

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Help setting up email on iphone 6