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No Bt Sport On Youview Help Please


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Old 01-10-2015, 10:42
wsg
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i have a new router and my bt you view box says internet connection is ok however i can not get bt sport sd or hd and advise please as i don't want to phone as i will almost certainly get someone on the authorised of the world who i won't be able to understand
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Old 01-10-2015, 10:45
gomezz
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What is the new router? If is it not a BT Homehub then it needs to be another make and model which supports and is configured to use the multicast protocol needed for BT Sport.
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Old 02-10-2015, 11:11
wsg
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It is a netgear nichthawk 7000 it says on box suitable for bt infinity. My bt freeview box says internet ok and strong enough signal of HD .the box then asks me do i want bt sport hd it then goes thru its set up the says by hd ready to use clock ok, when i click ok i then get a blank screen and after a minute or so i says can't get channel. a gives me a number to check.it gives me a different number for every hd channel i try
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Old 03-10-2015, 23:15
heedlessmunkey
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That router looks like it doesn't support multi casting. Google and see if a 3rd party firmware exists that does support it
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Old 04-10-2015, 10:54
wsg
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The salesman at currys said it would support bt infinity,and the outside of the box states bt infinity capable. however how do i ask google about this.i have no idea how house google
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Old 04-10-2015, 11:22
gomezz
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You should be able to use that to get a no quibble refund from the shop even if technically the *does* router supports fibre / Infinity but does not support multi-cast / BT TV.

As you are not comfortable using Google I would think you would be comfortable downloading and installing third-party firmware, even if it does exist.

There is a topic over on the BT Forums which discusses third party routers which work and how to set them up.

Can you remind us again why you are not using the Home Hub router supplied by BT?
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Old 05-10-2015, 16:13
wsg
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Stopped using the hub 4 because it was slow and kept cutting out from the internet. The new router works fine with the internet no dropouts of anykind Looking at the instruction book again,it states,if your isp says they don't support netgear services tell them you only need DSLuser name and password and that you don't need support I.am not sure what this means what is a DSL and what is the password?
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Old 07-10-2015, 11:04
wsg
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After 6 days of trying to get this box to work with bt with no no luck the box has been returned to currys for refund.and the old bt box re-installed
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Old 07-10-2015, 16:13
heedlessmunkey
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If you are having problems with the router BT should replace it they did with mine. If you are using the Home hub 4 and open reach modem ask for a home hub 5
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