I have a Panasonic Smart TV TX-40CS620B which has all the On demand players via the Freetime home screen, I am having problems with the all4 player, I have tried to watch the boxsets of the first series of Catastrophe and the 3rd series of Friday Night Dinner, it plays the 02 adverts fine, then when it comes to play the actual programme I get a "This content is unavailable, try again later (ALL4-011)" banner I have tried the help and support button (green button) via the all4 home screen but the FAQ displays "The FAQ could not be displayed. Please try again later., and Terms of Use and Privacy & Cookies sections are totally blank, but their is a number in the bottom right hand corner of the help and info screen which reads 2.71.2

I have a good broadband connection from Virgin Media and all the other on demand players work fine. I have tried updating the software but its up to date, I have emailed Panasonic and Channel 4 about the issues I am having with the all4 player, just wondering if anyone else has the same issues with a Panasonic with Freetime app?

Thanks in advance.

I've had problems with the All 4 player on a Panasonic TV too. Mine is the 47AS650. I have contacted both Panasonic and Channel 4 and they cannot work out what is wrong.

I have the same error message and software version as you and am currently awaiting further responses from Panasonic and Channel 4.

Did you contact them with this issue?

I have been experiencing the same problem since around Dec 2015. I've been unable to stream content via All 4 on my Panasonic Smart TV TX-42AS650B. I can stream OK via a Windows PC and an iPhone on the same network, but not the TV, since some time after I switched from Plusnet ADSL to BT Fibre. It used to work OK until recently.

Baically, the adverts run, and then the following error appears just before the program should play:
Video unavailable. Please try again later. (ALL4-011)

An Android tablet has a similar problem, only that it plays the audio but no video.

BBC iPlayer, ITV player and C5 all work fine one the same TV. My BT connection is good, 36Mb down and 9Mb up

I reset the TV to factory defaults, and also changed it to use the 2GHz wifi signal rather than 5GHz and it now works OK with All 4.

Not sure which of those two things fixed it, probably the factory reset.

Ok thanks for your feedback. Will give it a try on the HH3.