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BT TV Order and BT Sports |
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#1 |
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Forum Member
Join Date: Jun 2003
Posts: 1,749
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BT TV Order and BT Sports
Hi
I already had BT Sport on line by laptop which BT started charging £5. I then saw that if you have the BTTV starter pack for free you also get BT Sport for free, so I ordered BTTV Starter. It came, I plugged it all up, tuned it in and made sure the Ethernet cable was plugged in and the Internet worked all OK. However - NO BT Sport. I phoned their helpline (India) and after a bit of faffing the person said she would add it to my account. My question therefore - is this correct and you have to make a seperate order to get the BT Sport on BTTV? I was under the illusion that it automatically came with the BTTV order. I hate to think what it may have done to my billing. Hopefully the £5pm will be ended. Thanks in advance for any reply. |
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#2 |
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Forum Member
Join Date: Sep 2013
Posts: 68
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I think that's right as it shows as a charge and then a credit on my bill. Never had that before I ordered the TV.
Did you order online as I think I had to check a box to get it |
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#3 |
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Forum Member
Join Date: Jun 2003
Posts: 1,749
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I ordered the BTTV starter on-line but don't remember a tickbox. As I already had BT Sports via on-line viewing I thought it would just be activated as part of the BTTV order.
It isn't, so I phoned and the person has added it but I have to wait another 2 days to see. Wondered if anybody had had the same experience. |
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#4 |
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Forum Member
Join Date: Jan 2001
Location: Oxford
Posts: 4,547
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My experience with getting channels activiated on a BT box is they say up to 24 hours - but usually done within minutes.
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#5 |
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Forum Member
Join Date: Jun 2003
Posts: 1,749
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Oh well, it's been 20 hours or so and not on yet, so I'll just have to wait and see if it's on by their date of tommorrow.
The person I spoke to never sounded very knowledgeable and initially told me incorrect info. I have a feeling that tommorrow II will be back on to them somehow. |
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#6 |
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Forum Member
Join Date: May 2002
Location: Norfolk/Suffolk
Posts: 2,190
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I ordered BT TV online a few days ago and there was a tick box option for BT Sport. I already had it as the online only service but made sure to tick that box so I could get it on the Youview Box when it arrives on Monday.
I ordered the Entertainment Plus package so it's only costing £2.50 a month more because BT Sport is now free instead of £5 a month. |
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#7 |
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Forum Member
Join Date: Dec 2004
Posts: 4,084
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I'm glad I saw this thread as I've had the same problem after receiving my Youview box today. Now I know I'm not the only one who hasn't got BT Sport and like the OP I ordered the starter pack which according to their website promised the BT Sports channels as well as the AMC channel (which I've noticed also hasn't shown up on my EPG).
Unfortunately, my problems don't end there. After scanning my Youview box for channels I found not only did it not give me any BT Sport or AMC channels but it missed out a large proportion of the non-BBC channels as well. Before anyone asks, I'm in a strong Freeview area and when I plug in my aerial cable on to the back of my tv I get every Freeview channel with a perfect signal for for all of them. By contrast, when I put the aerial cable into the back of my Youview box and then scanned for channels, I picked up only the BBC channels plus dodgy signals of ITV, C4, C5 and some other channels but the rest weren't picked up at all. At the end of the scan it said it picked up 32 Freeview channels and 0 internet channels. Can anyone explain this? |
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#8 |
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Forum Member
Join Date: Sep 2013
Posts: 68
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Sounds like it could be a dodgy box or look into the fact the signal could be too strong and overloading the tuner. The Internet channels should work regardless as long as your are plugged directly into the home hub.
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#9 |
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Forum Member
Join Date: Dec 2004
Posts: 4,084
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Quote:
Sounds like it could be a dodgy box or look into the fact the signal could be too strong and overloading the tuner. The Internet channels should work regardless as long as your are plugged directly into the home hub.
That just leaves me with one problem: I still couldn't pick up any BT Sports channels. So can you confirm whether I should be receiving these channels with a BT TV starter pack and I just need to wait for them to arrive as the OP is doing or whether I need to have them added on seperately? |
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#10 |
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Forum Member
Join Date: Sep 2013
Posts: 68
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They will still be on the EPG regardless of whether they are activated or not. If they are not there you have a problem. Make sure you are using the bt hub as this properly supports multi casting.
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#11 |
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Forum Member
Join Date: Oct 2003
Location: Darn Sarf
Posts: 28,724
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Quote:
My question therefore - is this correct and you have to make a seperate order to get the BT Sport on BTTV? I was under the illusion that it automatically came with the BTTV order.
You should have had an email with a date that would be linked to the delivery of the new box you ordered - so yes you ought to be getting it by now. Check your online BT account details. Channel 408 for BT Sport 1. |
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#12 |
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Forum Member
Join Date: Dec 2004
Posts: 4,084
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Quote:
They will still be on the EPG regardless of whether they are activated or not. If they are not there you have a problem. Make sure you are using the bt hub as this properly supports multi casting.
Quote:
If you order it, it's currently 'free'. They can't just add it as they could remove the discount (that makes it 'free') in the future and you need to know this, and the other BT Sport Terms and Conditions.
You should have had an email with a date that would be linked to the delivery of the new box you ordered - so yes you ought to be getting it by now. Check your online BT account details. Channel 408 for BT Sport 1. |
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