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iPhone 6s showing invalid sim |
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#1 |
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Forum Member
Join Date: Sep 2001
Location: Derbyshire
Posts: 968
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iPhone 6s showing invalid sim
I brought an iPhone 6 from Carphone Warehouse on an EE contract, as I wanted to transfer my number from Vodafone to EE I got a PAC Code, filled the on-line form on to get it transferred, this was on Monday.
The text arrived from EE to say it would be done this Monday, my Vodafone signal was cut off at midday, I put my EE SIM card in the iPhone 6, it went through the usual ie connecting to wifi, after that the message on the screen said "it will take sometime for the iPhone to be set up" Then a message came up saying invalid sim, this isn't a hardware problem, tried it several times same message appears, could even get the homescreen back just the message "invalid sim", the only way I could get the the apps back is by taking the SIM card out. Tried resetting the iPhone by pressing the power & home button together, that didnt resolve it. Anyone know how to sort this, it it Carphone warehouse or EE problem? Ps before I had the number transferred the Vodafone SIM card worked perfectly, it's just the EE SIM card that causes the problem. Thanks |
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#2 |
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Forum Member
Join Date: Apr 2006
Posts: 3,885
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Have you tried going into settings > general > about and seeing if the phone informs you a carrier update is available? Then hard reset the phone with home and power buttons again.
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#3 |
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Forum Member
Join Date: Sep 2001
Location: Derbyshire
Posts: 968
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Quote:
Have you tried going into settings > general > about and seeing if the phone informs you a carrier update is available? Then hard reset the phone with home and power buttons again.
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#4 |
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Forum Member
Join Date: Feb 2010
Posts: 272
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Erm I could be wrong but don't iPhones from carphone warehouse lock to the first SIM that is inserted? So if you placed your Voda SIM in it will now be locked to that......
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#5 |
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Forum Member
Join Date: Sep 2001
Location: Derbyshire
Posts: 968
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I see didn't know that what are my options do you think?
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#6 |
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Forum Member
Join Date: Apr 2008
Posts: 3,636
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Quote:
Erm I could be wrong but don't iPhones from carphone warehouse lock to the first SIM that is inserted? So if you placed your Voda SIM in it will now be locked to that......
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#7 |
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Forum Member
Join Date: Jul 2001
Posts: 2,644
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Blame CPW for not telling you and either get them to unlock it or give you another phone.
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#8 |
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Forum Member
Join Date: Dec 2005
Location: Kent
Posts: 8,954
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Quote:
I see didn't know that what are my options do you think?
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#9 |
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Forum Member
Join Date: Sep 2001
Location: Derbyshire
Posts: 968
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I've got 14 days to return it I may do that.
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#10 |
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Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,887
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This is interesting. If the phone locks to the first network it connects to, does that mean the number gets added to the Vodafone part of Apple's database? Because as far as I was aware they can only remove numbers, not add them.
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#11 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
This is interesting. If the phone locks to the first network it connects to, does that mean the number gets added to the Vodafone part of Apple's database? Because as far as I was aware they can only remove numbers, not add them.
This thread just proves the stupidity of the CarPhoneWarehouse method of selling iPhones that lock to the first simcard inserted. |
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#12 |
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Forum Member
Join Date: Sep 2007
Posts: 620
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That's actually ridiculous. You bought the phone on an EE contract from them, bring it back to them and let them figure it out, this isn't your fault or your problem.
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#13 |
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Forum Member
Join Date: Dec 2005
Location: Kent
Posts: 8,954
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Quote:
That's actually ridiculous. You bought the phone on an EE contract from them, bring it back to them and let them figure it out, this isn't your fault or your problem.
Not too sure if Carphone Warehouse will be able to do anything about it, possibly the only option maybe to fill in Vodafones online unlock form and pay around £20. |
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#14 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,383
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Quote:
I brought an iPhone 6 from Carphone Warehouse on an EE contract, as I wanted to transfer my number from Vodafone to EE I got a PAC Code, filled the on-line form on to get it transferred, this was on Monday.
The text arrived from EE to say it would be done this Monday, my Vodafone signal was cut off at midday, I put my EE SIM card in the iPhone 6, it went through the usual ie connecting to wifi, after that the message on the screen said "it will take sometime for the iPhone to be set up" Then a message came up saying invalid sim, this isn't a hardware problem, tried it several times same message appears, could even get the homescreen back just the message "invalid sim", the only way I could get the the apps back is by taking the SIM card out. Tried resetting the iPhone by pressing the power & home button together, that didnt resolve it. Anyone know how to sort this, it it Carphone warehouse or EE problem? Ps before I had the number transferred the Vodafone SIM card worked perfectly, it's just the EE SIM card that causes the problem. Thanks |
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#15 |
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Forum Member
Join Date: Sep 2001
Location: Derbyshire
Posts: 968
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I put the Vodafone card in first.
I wonder if I say I want to return it under the 14 days returns policy they'll accept that & I don't mention the sim card debacle. |
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#16 |
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Forum Member
Join Date: Jan 2013
Location: West Midlands
Posts: 2,450
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Why not? Your not obliged to tell them why your returning it if it's within their returns policy dates. I'm returning this, should be all that's needed to be said.
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#17 |
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Forum Member
Join Date: Jun 2002
Location: Hampshire
Posts: 521
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Was the fact it locked made clear to you when purchased? If not I don't think it's unreasonable for someone unaware of this "feature" to put their old sim in to transition from one network to another. I've certainly done it on other phones in the past (though my iPhone was from apple direct this time around)
I'd go with a say-nothing return first off, but if that failed I'd be arguing my case for sure. It comes down to whether the contract was fair.... |
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#18 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
I put the Vodafone card in first.
I wonder if I say I want to return it under the 14 days returns policy they'll accept that & I don't mention the sim card debacle. |
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#19 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,383
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Quote:
I would just take it back and say "it's not working, fix it so it works or I'm cancelling" and then let them resolve the issue (probably by swapping the handset).
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#20 |
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Forum Member
Join Date: Sep 2001
Location: Derbyshire
Posts: 968
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Quote:
I would just take it back and say "it's not working, fix it so it works or I'm cancelling" and then let them resolve the issue (probably by swapping the handset).
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#21 |
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Forum Member
Join Date: Jul 2001
Posts: 2,644
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Quote:
I'm just going to say it's not working & ask them to replace the handset or I'm cancelling all together.
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#22 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
Best option they should be supplying them unlocked anyway stop all this fannying about locking to the first network.
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#23 |
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Forum Member
Join Date: Jul 2007
Posts: 6,288
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Quote:
There is no excuse, CPW tried to say it was the way Apple required them to be sold by other retailers but the fact Giffgaff, Three, Currys and now John Lewis sell them shows what a lie that is.
I see that "Authorised Apple Resellers" (like Western Computers locally) now also sell unlocked models. |
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#24 |
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Forum Member
Join Date: Jul 2005
Location: Herts
Posts: 17,005
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My OH had a nightmare with her new phone trying to get everything changed over. Had to go back to CPW three times to get it sorted and they admitted that the guy she first saw was a trainee and had basically cocked it up, due to not understanding the correct process.
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#25 |
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Forum Member
Join Date: Sep 2001
Location: Derbyshire
Posts: 968
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Rang CPW explained the phone wasn't working, ie, invalid sim, first of all the CS person said they would send me another EE SIM card, I said I'd already tried one & it didn't work, he then told me he'd ring EE to get the card I have to be put back to its original number.
Knowing this wouldn't work I said how can it, I then told him after the EE card didn't work I put a Vodafone card in the iPhone he said it's obviously locked to Vodafone now He directed me to www.myimeiunlock.com to get it unlocked, I did this whilst still in the line talking to them, the cost to get it unlocked was £75. I said that's expensive can I just cancel the contract, he replied we don't accept locked phones, he wouldn't budge he even asked his manager, I told him I wasn't aware the phones are locked to whichever SIM card is first inserted, didn't make any difference. Think I will try Vodafone it's only £20 Great eh. |
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