iPhone 6s showing invalid sim

Daveoc64 · 08-10-2015, 21:27

Quote:

I said that's expensive can I just cancel the contract, he replied we don't accept locked phones

That makes no sense. They only sell locked phones and phones that lock themselves to the first SIM that you put in the device.

If that's the case, they'd never honour their return policy.

d123 · 08-10-2015, 21:49

Quote:

Originally Posted by Stephen93

Rang CPW explained the phone wasn't working, ie, invalid sim, first of all the CS person said they would send me another EE SIM card, I said I'd already tried one & it didn't work, he then told me he'd ring EE to get the card I have to be put back to its original number.

Knowing this wouldn't work I said how can it, I then told him after the EE card didn't work I put a Vodafone card in the iPhone he said it's obviously locked to Vodafone now

He directed me to www.myimeiunlock.com to get it unlocked, I did this whilst still in the line talking to them, the cost to get it unlocked was £75.

I said that's expensive can I just cancel the contract, he replied we don't accept locked phones, he wouldn't budge he even asked his manager, I told him I wasn't aware the phones are locked to whichever SIM card is first inserted, didn't make any difference.

Think I will try Vodafone it's only £20

Great eh.

Odd are, no manager was involved and he just put you on hold for a few minutes to string you along.

Goods are not as described, you were never told you were buying a locked handset were you? I would be writing in to head office with a formal complaint and request for a replacement or cancellation. I'm presuming you bought over the phone?

There is a warning on the iPhone pages of the CPW website, so the not not as described won't work if it was an Internet order.

If CPW remain uncooperative and Vodafone refuse (they might as you never used the phone on their Network) you might have to go to an alternative unlocker and then sue CPW in small claims.

Cheapest reliable unlocker I've found is £57.

http://www.ebay.co.uk/itm/FACTORY-UN...-/111786453803

Quote:

Originally Posted by Daveoc64

That makes no sense. They only sell locked phones and phones that lock themselves to the first SIM that you put in the device.

If that's the case, they'd never honour their return policy.

Incorrect, they only sell unlocked phones except for the iPhone that they lock to the first sim inserted.

The Lord Lucan · 08-10-2015, 22:36

Just call back say you don't want the contract. You don't have to give an excuse, better still go into a store and tell them same.

rottweiler · 09-10-2015, 01:36

So would all iPhone be like this eg my mate gets an upgrade on EE but doesn't want the iPhone sells it to me and the first sim that goes into it is an O2 sim etc etc ?
Would it work on O2 ?
If so would it be locked to O2 ?

planetf1 · 09-10-2015, 08:07

Since their T&Cs say you can return a phone for coverage reasons I'd be checking coverage at friends/work/home/places in the country I visit & returning it under that condition (which doesn't really have any detailed caveats?). path of least resistance?

Stephen93 · 09-10-2015, 08:49

I brought the phone over the Internet from CPW

d123 · 09-10-2015, 11:10

Quote:

Originally Posted by rottweiler

So would all iPhone be like this eg my mate gets an upgrade on EE but doesn't want the iPhone sells it to me and the first sim that goes into it is an O2 sim etc etc ?
Would it work on O2 ?
If so would it be locked to O2 ?

No, not unless he bought it from CarPhoneWarehouse. Direct from EE will be locked to EE.

Quote:

Originally Posted by Stephen93

I brought the phone over the Internet from CPW

So you can't use not fit for purpose from SoGA as it has the warning on the iPhone page.

Quote:

iPhone will lock itself to the network of the first SIM card that is used in the phone. Subsequently attempting to use it on any other network, for example by replacing the SIM card, may mean it becomes permanently unusable. SIM free iPhones can only be used with a UK-network SIM card, and will not accept foreign SIM cards

Even the CCR will be uphill as you have used the item and "modified" the phone by placing a SIM card into it that they didn't supply and causing it to lock (this is one of their excuses for refusing CCR returns).

You have an uphill struggle to get them to take it back now, persevere by going as high as you can, maybe a letter or email to their CEOs office should be your next step.

-GONZO- · 09-10-2015, 12:25

Quote:

Originally Posted by d123

You have an uphill struggle to get them to take it back now, persevere by going as high as you can, maybe a letter or email to their CEOs office should be your next step.

Surely it would just be easier (although annoying) just to pay Vodafone £20 to unlock it.

AxeVictim · 09-10-2015, 12:44

Quote:

Originally Posted by -GONZO-

Surely it would just be easier (although annoying) just to pay Vodafone £20 to unlock it.

Are they even unlocking iphones 6s at the moment they usually wait months before allowing unlock.
And the OP is not even with Voda anymore so more hassle taking out a PAYG sim.

BKM · 09-10-2015, 12:45

Quote:

Originally Posted by -GONZO-

Surely it would just be easier (although annoying) just to pay Vodafone £20 to unlock it.

But it is CPW's fault - due to the unique way they arrange for their iPhone stock to become locked their staff should be trained to never let the customer leave the store before they (the staff member) have inserted a SIM for the network that the customer has just purchased a contract for (thus locking the handset to the correct network!!!!)

It is still going to be confusing if a customer purchases a PAYG handset - which they might reasonably expect to be unlocked - and has not read the CPW small print!

-GONZO- · 09-10-2015, 13:32

Quote:

Originally Posted by BKM

But it is CPW's fault - due to the unique way they arrange for their iPhone stock to become locked their staff should be trained to never let the customer leave the store before they (the staff member) have inserted a SIM for the network that the customer has just purchased a contract for (thus locking the handset to the correct network!!!!)

But he didn't go to a store, he did it via the CPW website.
As harsh as it may seem as far as CPW will be concerned they sold a contract on an iPhone to be used with an EE SIM.
Not too sure how they can be held accountable for the buyer not using the supplied SIM for the contract that was requested.

If it does become a non resolving issue with regards to unlocking the phone or getting it replaced then I suppose another possible solution for the OP could be to ask CPW if he can cancel the EE contract and then take a contract out for Vodafone instead.

-GONZO- · 09-10-2015, 13:34

Quote:

Originally Posted by AxeVictim

Are they even unlocking iphones 6s at the moment they usually wait months before allowing unlock.
And the OP is not even with Voda anymore so more hassle taking out a PAYG sim.

Not sure, but it wouldn't hurt explaining the situation to Vodafone and see what they say.

d123 · 09-10-2015, 15:43

Quote:

Originally Posted by -GONZO-

Surely it would just be easier (although annoying) just to pay Vodafone £20 to unlock it.

As others have said, only if Vodafone will agree. The iPhone was never used on Vodafone (other than the OP putting his sim in and locking it), so could refuse to do so.

BKM · 09-10-2015, 16:02

Quote:

Originally Posted by -GONZO-

But he didn't go to a store, he did it via the CPW website.
As harsh as it may seem as far as CPW will be concerned they sold a contract on an iPhone to be used with an EE SIM.

OK - then CPW should include a warning in LARGE letters that the handset must be used initially only with the enclosed SIM.

Of course the number of people who would try another network SIM in it first is probably vanishingly small!

AxeVictim · 09-10-2015, 19:06

I think i would phone again and just say you want to cancel and send the phone back to them.Hopefully whoever you get has no notes about the sim. Tell them its too big or something but dont mention sim cards

Stephen93 · 09-10-2015, 20:27

I've decided to get it unlocked, cost £75 I know it's expensive but I've got another iPhone I can sell which will cover that, the website is http://www.myimeiunlock.com/

d123 · 09-10-2015, 22:41

Quote:

Originally Posted by Stephen93

I've decided to get it unlocked, cost £75 I know it's expensive but I've got another iPhone I can sell which will cover that, the website is http://www.myimeiunlock.com/

I gave you a link above for £57, the guy is reliable and quick, I think between me and people I know we've used him for 7 unlocks.

Stephen93 · 09-10-2015, 23:00

Yes thanks I saw that but I'd already paid, I'll try & get a refund & go with the one you suggested.

08-10-2015, 21:27	#26
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by Stephen93 I said that's expensive can I just cancel the contract, he replied we don't accept locked phones That makes no sense. They only sell locked phones and phones that lock themselves to the first SIM that you put in the device. If that's the case, they'd never honour their return policy.

08-10-2015, 21:49	#27
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by Stephen93 Rang CPW explained the phone wasn't working, ie, invalid sim, first of all the CS person said they would send me another EE SIM card, I said I'd already tried one & it didn't work, he then told me he'd ring EE to get the card I have to be put back to its original number. Knowing this wouldn't work I said how can it, I then told him after the EE card didn't work I put a Vodafone card in the iPhone he said it's obviously locked to Vodafone now He directed me to www.myimeiunlock.com to get it unlocked, I did this whilst still in the line talking to them, the cost to get it unlocked was £75. I said that's expensive can I just cancel the contract, he replied we don't accept locked phones, he wouldn't budge he even asked his manager, I told him I wasn't aware the phones are locked to whichever SIM card is first inserted, didn't make any difference. Think I will try Vodafone it's only £20 Great eh. Odd are, no manager was involved and he just put you on hold for a few minutes to string you along. Goods are not as described, you were never told you were buying a locked handset were you? I would be writing in to head office with a formal complaint and request for a replacement or cancellation. I'm presuming you bought over the phone? There is a warning on the iPhone pages of the CPW website, so the not not as described won't work if it was an Internet order. If CPW remain uncooperative and Vodafone refuse (they might as you never used the phone on their Network) you might have to go to an alternative unlocker and then sue CPW in small claims. Cheapest reliable unlocker I've found is £57. http://www.ebay.co.uk/itm/FACTORY-UN...-/111786453803 Quote: Originally Posted by Daveoc64 That makes no sense. They only sell locked phones and phones that lock themselves to the first SIM that you put in the device. If that's the case, they'd never honour their return policy. Incorrect, they only sell unlocked phones except for the iPhone that they lock to the first sim inserted.

08-10-2015, 22:36	#28
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	Just call back say you don't want the contract. You don't have to give an excuse, better still go into a store and tell them same.

09-10-2015, 01:36	#29
rottweiler Forum Member Join Date: Nov 2004 Location: England Posts: 2,523	So would all iPhone be like this eg my mate gets an upgrade on EE but doesn't want the iPhone sells it to me and the first sim that goes into it is an O2 sim etc etc ? Would it work on O2 ? If so would it be locked to O2 ?

09-10-2015, 08:07	#30
planetf1 Forum Member Join Date: Jun 2002 Location: Hampshire Posts: 521	Since their T&Cs say you can return a phone for coverage reasons I'd be checking coverage at friends/work/home/places in the country I visit & returning it under that condition (which doesn't really have any detailed caveats?). path of least resistance?

09-10-2015, 08:49	#31
Stephen93 Forum Member Join Date: Sep 2001 Location: Derbyshire Posts: 968	I brought the phone over the Internet from CPW

09-10-2015, 11:10	#32
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by rottweiler So would all iPhone be like this eg my mate gets an upgrade on EE but doesn't want the iPhone sells it to me and the first sim that goes into it is an O2 sim etc etc ? Would it work on O2 ? If so would it be locked to O2 ? No, not unless he bought it from CarPhoneWarehouse. Direct from EE will be locked to EE. Quote: Originally Posted by Stephen93 I brought the phone over the Internet from CPW So you can't use not fit for purpose from SoGA as it has the warning on the iPhone page. Quote: iPhone will lock itself to the network of the first SIM card that is used in the phone. Subsequently attempting to use it on any other network, for example by replacing the SIM card, may mean it becomes permanently unusable. SIM free iPhones can only be used with a UK-network SIM card, and will not accept foreign SIM cards Even the CCR will be uphill as you have used the item and "modified" the phone by placing a SIM card into it that they didn't supply and causing it to lock (this is one of their excuses for refusing CCR returns). You have an uphill struggle to get them to take it back now, persevere by going as high as you can, maybe a letter or email to their CEOs office should be your next step.

09-10-2015, 12:25	#33
-GONZO- Forum Member Join Date: Dec 2005 Location: Kent Posts: 8,954	Quote: Originally Posted by d123 You have an uphill struggle to get them to take it back now, persevere by going as high as you can, maybe a letter or email to their CEOs office should be your next step. Surely it would just be easier (although annoying) just to pay Vodafone £20 to unlock it.

09-10-2015, 12:44	#34
AxeVictim Forum Member Join Date: Jul 2001 Posts: 2,644	Quote: Originally Posted by -GONZO- Surely it would just be easier (although annoying) just to pay Vodafone £20 to unlock it. Are they even unlocking iphones 6s at the moment they usually wait months before allowing unlock. And the OP is not even with Voda anymore so more hassle taking out a PAYG sim.

09-10-2015, 12:45	#35
BKM Forum Member Join Date: Jul 2007 Posts: 6,288	Quote: Originally Posted by -GONZO- Surely it would just be easier (although annoying) just to pay Vodafone £20 to unlock it. But it is CPW's fault - due to the unique way they arrange for their iPhone stock to become locked their staff should be trained to never let the customer leave the store before they (the staff member) have inserted a SIM for the network that the customer has just purchased a contract for (thus locking the handset to the correct network!!!!) It is still going to be confusing if a customer purchases a PAYG handset - which they might reasonably expect to be unlocked - and has not read the CPW small print!

09-10-2015, 13:32	#36
-GONZO- Forum Member Join Date: Dec 2005 Location: Kent Posts: 8,954	Quote: Originally Posted by BKM But it is CPW's fault - due to the unique way they arrange for their iPhone stock to become locked their staff should be trained to never let the customer leave the store before they (the staff member) have inserted a SIM for the network that the customer has just purchased a contract for (thus locking the handset to the correct network!!!!) But he didn't go to a store, he did it via the CPW website. As harsh as it may seem as far as CPW will be concerned they sold a contract on an iPhone to be used with an EE SIM. Not too sure how they can be held accountable for the buyer not using the supplied SIM for the contract that was requested. If it does become a non resolving issue with regards to unlocking the phone or getting it replaced then I suppose another possible solution for the OP could be to ask CPW if he can cancel the EE contract and then take a contract out for Vodafone instead.

09-10-2015, 13:34	#37
-GONZO- Forum Member Join Date: Dec 2005 Location: Kent Posts: 8,954	Quote: Originally Posted by AxeVictim Are they even unlocking iphones 6s at the moment they usually wait months before allowing unlock. And the OP is not even with Voda anymore so more hassle taking out a PAYG sim. Not sure, but it wouldn't hurt explaining the situation to Vodafone and see what they say.

09-10-2015, 15:43	#38
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by -GONZO- Surely it would just be easier (although annoying) just to pay Vodafone £20 to unlock it. As others have said, only if Vodafone will agree. The iPhone was never used on Vodafone (other than the OP putting his sim in and locking it), so could refuse to do so.

09-10-2015, 16:02	#39
BKM Forum Member Join Date: Jul 2007 Posts: 6,288	Quote: Originally Posted by -GONZO- But he didn't go to a store, he did it via the CPW website. As harsh as it may seem as far as CPW will be concerned they sold a contract on an iPhone to be used with an EE SIM. OK - then CPW should include a warning in LARGE letters that the handset must be used initially only with the enclosed SIM. Of course the number of people who would try another network SIM in it first is probably vanishingly small!

09-10-2015, 19:06	#40
AxeVictim Forum Member Join Date: Jul 2001 Posts: 2,644	I think i would phone again and just say you want to cancel and send the phone back to them.Hopefully whoever you get has no notes about the sim. Tell them its too big or something but dont mention sim cards

09-10-2015, 20:27	#41
Stephen93 Forum Member Join Date: Sep 2001 Location: Derbyshire Posts: 968	I've decided to get it unlocked, cost £75 I know it's expensive but I've got another iPhone I can sell which will cover that, the website is http://www.myimeiunlock.com/

09-10-2015, 22:41	#42
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by Stephen93 I've decided to get it unlocked, cost £75 I know it's expensive but I've got another iPhone I can sell which will cover that, the website is http://www.myimeiunlock.com/ I gave you a link above for £57, the guy is reliable and quick, I think between me and people I know we've used him for 7 unlocks.

09-10-2015, 23:00	#43
Stephen93 Forum Member Join Date: Sep 2001 Location: Derbyshire Posts: 968	Yes thanks I saw that but I'd already paid, I'll try & get a refund & go with the one you suggested.

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iPhone 6s showing invalid sim