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Old 10-10-2015, 15:36
Jean_Daniels
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Join Date: Jun 2012
Posts: 2,431

hi i have a bt hub 4,over the past 4 days i keep losing the signal(the hub keeps turning orange)this has happened over 10 times i phoned bt they say my broadband is fine with no fault,my phone is working fine/anyone any ideas about what is happening, i have bt infinity.
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Old 10-10-2015, 20:54
clivers
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Join Date: Aug 2004
Posts: 87
Looking at the BThelp site your hub maybe going into power save mode
http://bt.custhelp.com/app/answers/detail/a_id/11353

Here is a link telling you how to set it
http://bt.custhelp.com/app/answers/d....0-or-hub-3%3F
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Old 10-10-2015, 21:15
Graeme89
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Join Date: Mar 2014
Location: Glasgow
Posts: 175
Could it be an issue with the Openreach modem?

Try a filter plugged into the test socket if you remove the faceplate
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Old 12-10-2015, 16:13
100 monkeys
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Join Date: Mar 2005
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Are you sure you've called BT? They would normally advise CPE checks if the line is testing fine, in which case you'd know exactly what to do.
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