Is Three Home Signal working?

Tenesmus · 14-10-2015, 09:55

Just a rapid flashing green light that means it's connecting to their servers... and no amount of resets help.

moox · 14-10-2015, 10:00

Mine seems to be working. I'm not about to reset it to see if it reconnects though

It's probably time for one of 3's patented large scale home signal outages. Usually happens on bank holidays though

Mark in Essex · 14-10-2015, 10:43

Mine seems to be working now, but I think it has been a bit "iffy" the last few days.

Wolfie_Smith · 14-10-2015, 11:23

Just got mine delivered this morning, waiting for it to establish connection to three.

Tenesmus · 14-10-2015, 11:45

Anyone know if there's a minimum connection speed required for it to work? At the moment my "broadband" is going slower than Sluggy McSloth on the way to his execution along a glue-covered road.

DevonBloke · 14-10-2015, 12:04

If it's anything like the EE signal box or Vodafone sure signal then anything around about 1Mbps and you will have trouble.
Have you reset it?

Tenesmus · 14-10-2015, 12:07

Yes - see post 1.

I just powercycled the Sky router and speeds are back to "normal". I might try the Home Signal again see if it connects.

Tenesmus · 14-10-2015, 14:09

Ah well - tried a reset, still doesn't work. My phone is propped up in the window of the kitchen as it's the only place it works...

moox · 14-10-2015, 14:10

Have you tried calling the Home Signal team on their special 0800 number? I find they aren't too bad

hybridtheory · 14-10-2015, 14:30

Hi

I had issues with mine yesterday. A reset didn't help but turning it off and back on 20 minutes later did :-p

Baz

Tenesmus · 14-10-2015, 15:41

Ok - a conversation with "Frederick" (yeah, right) and a powercycle of the router, signal box and holding the reset button in for 10 seconds and it's sorted.

Maybe the 10 seconds thing is the trick, as I tried everything else already.

The Sack · 14-10-2015, 16:55

Quote:

Originally Posted by Wolfie_Smith

Just got mine delivered this morning, waiting for it to establish connection to three.

Blimey! did you have to sacrifice a goat or something to get it?

Wolfie_Smith · 14-10-2015, 22:52

Quote:

Originally Posted by The Sack

Blimey! did you have to sacrifice a goat or something to get it?

Lol, not quite.

Me and Mrs Wolfie changed from Android phones to Windows phones (Blu Win HD LTE, a cracking phone for the money, but that's another post). The area we stay in shows on the coverage map as outdoors only, and as the three in touch app which we used before is only available for iOS and Android, I just called them on Sat morning, explained the situation, was promised a call back in 48 hours. They called back on Mon morning, spoke to someone else, and they said no problem, we'll send one out, arrived this morning.

Jobs a good'un

The Sack · 27-10-2015, 14:11

I've been trying to get one out of them for over a year now and with zero chance of the purple bastard making it right.

I have explained to them i live in the shadow of a hill and if i walk a few hundred meters either way of my house i get cracking 4g but it just falls on deaf ears, the map shows outdoor signal only. Our phones in the house spend more time on emergency calls only.

4 customers, 2 monthly SIM only, 1 12 month SIM only and a PAYG and they just flatly refuse to even sell me one let alone lend me one.

moox · 27-10-2015, 14:15

Quote:

Originally Posted by The Sack

I've been trying to get one out of them for over a year now and with zero chance of the purple bastard making it right.

I have explained to them i live in the shadow of a hill and if i walk a few hundred meters either way of my house i get cracking 4g but it just falls on deaf ears, the map shows outdoor signal only. Our phones in the house spend more time on emergency calls only.

4 customers, 2 monthly SIM only, 1 12 month SIM only and a PAYG and they just flatly refuse to even sell me one let alone lend me one.

When I got mine they "checked the signal" that my phone was receiving while I was calling them - or that's what they claimed (they did say what the cryptic model number of my phone was, that I didn't buy from them, so I guess they were looking at something). Of course I helped the problem along by going to the worst part of the house and covering the antennas.

I live right on the edge of alleged indoor coverage (in practice it's 2G only thanks to the way the house is built) and it took them about 10 minutes on the phone in total to send one out

oilman · 27-10-2015, 15:20

Quote:

Originally Posted by Tenesmus

Ah well - tried a reset, still doesn't work. My phone is propped up in the window of the kitchen as it's the only place it works...

Install three in touch app which more or less does the same thing ie routes calls via wifi. Not quite as simple but works anywhere where you have wifi.

The Sack · 27-10-2015, 17:09

In touch is utter shite

The Sack · 29-10-2015, 16:33

Well I'm gobsmacked, after a 90 minute call they said one will be delivered tomorrow ☺

lightspeed2398 · 29-10-2015, 16:36

Quote:

Originally Posted by The Sack

Well I'm gobsmacked, after a 90 minute call they said one will be delivered tomorrow ☺

Have you sacrificed your firstborn to get one?

Richard_T · 29-10-2015, 17:11

The home signal boxes turn up on eany every once in a while, would an ebay purchased box work anywhere?

The Sack · 29-10-2015, 17:22

Quote:

Originally Posted by lightspeed2398

Have you sacrificed your firstborn to get one?

No mate buy it did take a year of nagging them. It literally did take a year BTW I'm not exaggerating.

The Sack · 30-10-2015, 15:05

Well its arrived but given its got a terrible old crappy Ethernet cable in it that wont fit between the casing and the port i am guessing its an old used device (although so long as it works eh)

Just connected it using a new cable with some of the strain relief hacked off and i am waiting to see what happens now, couldn't get it no where near as high as i wanted it due to a really short power lead so it is on the shelf below the router. So long as the living room gets signal everyone will be happy.

The Sack · 30-10-2015, 15:38

oooer missus i've suddenly got a signal all over the house, no more balancing phones on golden threads of spider silk at exactly 2.4 meters above the fish tank on a Sunday morning to get a signal.

JonStatt · 30-10-2015, 16:16

I have a Home Signal box from about 2 years back, which also was a struggle to get. But I was talking with them recently and they said they had pretty much stopped giving them out in favour of their "WiFi" app!! Until Three totally integrate seamless WiFi call transfer, that is not a replacement for a Home Signal box.

14-10-2015, 09:55	#1
Tenesmus Forum Member Join Date: Jun 2002 Location: Penzance Posts: 445	Is Three Home Signal working? Just a rapid flashing green light that means it's connecting to their servers... and no amount of resets help.

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14-10-2015, 10:00	#2
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Mine seems to be working. I'm not about to reset it to see if it reconnects though It's probably time for one of 3's patented large scale home signal outages. Usually happens on bank holidays though

14-10-2015, 10:43	#3
Mark in Essex Forum Member Join Date: Mar 2005 Posts: 3,644	Mine seems to be working now, but I think it has been a bit "iffy" the last few days.

14-10-2015, 11:23	#4
Wolfie_Smith Forum Member Join Date: May 2013 Location: Caught Somwehere In Time Posts: 381	Just got mine delivered this morning, waiting for it to establish connection to three.

14-10-2015, 11:45	#5
Tenesmus Forum Member Join Date: Jun 2002 Location: Penzance Posts: 445	Anyone know if there's a minimum connection speed required for it to work? At the moment my "broadband" is going slower than Sluggy McSloth on the way to his execution along a glue-covered road.

14-10-2015, 12:04	#6
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	If it's anything like the EE signal box or Vodafone sure signal then anything around about 1Mbps and you will have trouble. Have you reset it?

14-10-2015, 12:07	#7
Tenesmus Forum Member Join Date: Jun 2002 Location: Penzance Posts: 445	Yes - see post 1. I just powercycled the Sky router and speeds are back to "normal". I might try the Home Signal again see if it connects.

14-10-2015, 14:09	#8
Tenesmus Forum Member Join Date: Jun 2002 Location: Penzance Posts: 445	Ah well - tried a reset, still doesn't work. My phone is propped up in the window of the kitchen as it's the only place it works...

14-10-2015, 14:10	#9
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Have you tried calling the Home Signal team on their special 0800 number? I find they aren't too bad

14-10-2015, 14:30	#10
hybridtheory Forum Member Join Date: Apr 2009 Location: Antrim, Northern Ireland Posts: 744	Hi I had issues with mine yesterday. A reset didn't help but turning it off and back on 20 minutes later did :-p Baz

14-10-2015, 15:41	#11
Tenesmus Forum Member Join Date: Jun 2002 Location: Penzance Posts: 445	Ok - a conversation with "Frederick" (yeah, right) and a powercycle of the router, signal box and holding the reset button in for 10 seconds and it's sorted. Maybe the 10 seconds thing is the trick, as I tried everything else already.

14-10-2015, 16:55	#12
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	Quote: Originally Posted by Wolfie_Smith Just got mine delivered this morning, waiting for it to establish connection to three. Blimey! did you have to sacrifice a goat or something to get it?

14-10-2015, 22:52	#13
Wolfie_Smith Forum Member Join Date: May 2013 Location: Caught Somwehere In Time Posts: 381	Quote: Originally Posted by The Sack Blimey! did you have to sacrifice a goat or something to get it? Lol, not quite. Me and Mrs Wolfie changed from Android phones to Windows phones (Blu Win HD LTE, a cracking phone for the money, but that's another post). The area we stay in shows on the coverage map as outdoors only, and as the three in touch app which we used before is only available for iOS and Android, I just called them on Sat morning, explained the situation, was promised a call back in 48 hours. They called back on Mon morning, spoke to someone else, and they said no problem, we'll send one out, arrived this morning. Jobs a good'un

27-10-2015, 14:11	#14
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	I've been trying to get one out of them for over a year now and with zero chance of the purple bastard making it right. I have explained to them i live in the shadow of a hill and if i walk a few hundred meters either way of my house i get cracking 4g but it just falls on deaf ears, the map shows outdoor signal only. Our phones in the house spend more time on emergency calls only. 4 customers, 2 monthly SIM only, 1 12 month SIM only and a PAYG and they just flatly refuse to even sell me one let alone lend me one.

27-10-2015, 14:15	#15
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by The Sack I've been trying to get one out of them for over a year now and with zero chance of the purple bastard making it right. I have explained to them i live in the shadow of a hill and if i walk a few hundred meters either way of my house i get cracking 4g but it just falls on deaf ears, the map shows outdoor signal only. Our phones in the house spend more time on emergency calls only. 4 customers, 2 monthly SIM only, 1 12 month SIM only and a PAYG and they just flatly refuse to even sell me one let alone lend me one. When I got mine they "checked the signal" that my phone was receiving while I was calling them - or that's what they claimed (they did say what the cryptic model number of my phone was, that I didn't buy from them, so I guess they were looking at something). Of course I helped the problem along by going to the worst part of the house and covering the antennas. I live right on the edge of alleged indoor coverage (in practice it's 2G only thanks to the way the house is built) and it took them about 10 minutes on the phone in total to send one out

27-10-2015, 15:20	#16
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Quote: Originally Posted by Tenesmus Ah well - tried a reset, still doesn't work. My phone is propped up in the window of the kitchen as it's the only place it works... Install three in touch app which more or less does the same thing ie routes calls via wifi. Not quite as simple but works anywhere where you have wifi.

27-10-2015, 17:09	#17
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	In touch is utter shite

29-10-2015, 16:33	#18
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	Well I'm gobsmacked, after a 90 minute call they said one will be delivered tomorrow ☺

29-10-2015, 16:36	#19
lightspeed2398 Forum Member Join Date: Feb 2015 Posts: 1,325	Quote: Originally Posted by The Sack Well I'm gobsmacked, after a 90 minute call they said one will be delivered tomorrow ☺ Have you sacrificed your firstborn to get one?

29-10-2015, 17:11	#20
Richard_T Forum Member Join Date: Dec 2002 Location: East Midlands Posts: 3,842	The home signal boxes turn up on eany every once in a while, would an ebay purchased box work anywhere?

29-10-2015, 17:22	#21
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	Quote: Originally Posted by lightspeed2398 Have you sacrificed your firstborn to get one? No mate buy it did take a year of nagging them. It literally did take a year BTW I'm not exaggerating.

DS Forums

Is Three Home Signal working?

30-10-2015, 15:05	#22
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	Well its arrived but given its got a terrible old crappy Ethernet cable in it that wont fit between the casing and the port i am guessing its an old used device (although so long as it works eh) Just connected it using a new cable with some of the strain relief hacked off and i am waiting to see what happens now, couldn't get it no where near as high as i wanted it due to a really short power lead so it is on the shelf below the router. So long as the living room gets signal everyone will be happy.

30-10-2015, 15:38	#23
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	oooer missus i've suddenly got a signal all over the house, no more balancing phones on golden threads of spider silk at exactly 2.4 meters above the fish tank on a Sunday morning to get a signal.

30-10-2015, 16:16	#24
JonStatt Forum Member Join Date: Apr 2003 Posts: 683	I have a Home Signal box from about 2 years back, which also was a struggle to get. But I was talking with them recently and they said they had pretty much stopped giving them out in favour of their "WiFi" app!! Until Three totally integrate seamless WiFi call transfer, that is not a replacement for a Home Signal box.