Originally Posted by Merida:
“Spot on, Richard was an excellent PM yet some of the team seemed to use his delegation strategy as criticism. A good manager knows the skills of his team and uses them accordingly, he himself/herself doesn't necessarily need to be an expert themselves.
That said, it was a shame they didn't chose Charleine as PM in this task and thereafter continued to ignore everything she suggested. Compare with the last task no one wanted to offer any input because "that's not my industry", here they had someone who specialises in this line and she was continually shoved to the side - it didn't make any sense to me. Unfortunately she did herself no favours by being rather sulky about it all, but I can understand why she was.”
That's life in business, though. When you work with teams, you don't always like everyone and you don't always agree with every decision. You have to suck it up and get on with it, because you never know when you will rely tomorrow on someone you clash with today.
Charleine was treated badly, for sure. But, having made her contribution and tried repeatedly to be heard, she had done what she needed to do on task. Losing her rag helped no one, not least herself. Easier said than done to keep your cool when all around you are behaving like idiots, of course, but is she going to be given responsibility and a chance to shine should Selina become PM again in the near future? Unlikely.
Part of the problem with many of the candidates is that they are inexperienced in managing teams. Many are relatively young (not that being older necessarily makes you a good leader/manager either!) Many are sole traders or own/run small businesses where it is unequivocally clear that they are the boss and what they say goes. Being thrown into this environment, with lots of big egos and everyone playing their own agenda, is alien territory and many candidates seem unable to remember that "he who shouts loudest" is often a recipe for disaster in the process.
Richard may have chosen to delegate for exactly the reasons David suggested, but it is also the best way to run a team - and as someone who runs a digital marketing agency of his own, I imagine that is how he runs his real business. As the boss, you don't need to be the best number-cruncher or the best creative or know the most about systems and social media - that's what you employ a team of experts with those individual skills for. Your job is to set and maintain direction, get the best out of them and give them every opportunity to succeed while trying to protect them from the rest of failure. David accused Richard of self-interest - actually it was just professional management.