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Old 22-10-2015, 08:37
chinchin
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Myself and many other TalkTalk customers have been inundated with hundreds of spam emails from an organisation spoofing a genuine domain '@cisco.com'.

When these spam emails started the domains were different IE. @tamil.com.

The TalkTalk spam filter on webmail doesn't work i.e. I have blocked emails containing 'cisco' in the address, but they still come through.

TalkTalk ask me for the email mail headers and say they will take action, however they appear to have given up and I am fobbed off with standard blocking instructions and that I will have to find another email provider.

The irony is some of the spam is advertising TalkTalk!

I do use my own spam filter, 'Spamilator' , but the sheer volume of Spam means that it is a major inconvenience.

I cannot believe it is beyond their engineers to stop these emails and spammers spoofing genuine domains.I also cannot believe that they can't devise a working spam filter for their webmail. This should stop the spam before it reaches my (old style) Microsoft Outlook.

TalkTalk are constantly increasing their fees, however the service just gets worse and worse.
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Old 22-10-2015, 09:30
chinchin
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This today IN ADDITION to their major issues with spam:

TalkTalk website hit by outage, broadband customers also KO'd

http://www.theregister.co.uk/2015/10...lktalk_outage/

TalkTalk are constantly putting up their fees!
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Old 22-10-2015, 11:38
neo_wales
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Sign up to TT, I, family and friends have great service from them.
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Old 22-10-2015, 12:39
ash45
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to be fair i nor anyone i know has any more problems with talktalk than any other ISP for the cost they are actually very good service, yea they have a problem with spam but so dose yahoo and their main product is email, i don't get why is 2015 your relying on ISP mail
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Old 22-10-2015, 14:21
chinchin
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I suggest you look at their own forum to see the scale of the problem,. Also this IS 2015 and I should expect better service.
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Old 22-10-2015, 15:09
biggyt
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I stopped using ISP provided email when Gmail started. I never had a problem with TalkTalk's FTTC service and I think I may try them again when I move house soon, especially as their new Super Router looks good
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Old 22-10-2015, 15:17
Philip Nixon
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My brothers been with TalkTalk for years and has no complaints for the price.

I' m with Virgin and theres rucks of spam coming through their filters too right now!
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Old 23-10-2015, 12:16
neo_wales
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There are thousands of these attacks every single day on UK businesses alone, this one is headlines because four million people are potentially affected; this won't send me looking for a new provider, the attack is yet another of life's PITA's
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Old 23-10-2015, 12:19
moox
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There are thousands of these attacks every single day on UK businesses alone, this one is headlines because four million people are potentially affected; this won't send me looking for a new provider, the attack is yet another of life's PITA's
I can't believe you're still defending them.

You can't draw parallels between this breach and others. Businesses do get routinely attacked. Your home router is constanltly being attacked. That's why they have decent IT security, so those attacks don't result in actual damage (or in the case of your router, there's nothing to attack).

In this case TT have been caught with their pants down - millions of customers' data potentially exposed, and people are already reporting emails and phone calls that could only have resulted from the personal data that came from this hack.

There are not many occasions of that sort of thing happening. That's why it is national news when they do happen.
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Old 23-10-2015, 22:24
Wallasey Saint
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I can't believe you're still defending them.

You can't draw parallels between this breach and others. Businesses do get routinely attacked. Your home router is constanltly being attacked. That's why they have decent IT security, so those attacks don't result in actual damage (or in the case of your router, there's nothing to attack).

In this case TT have been caught with their pants down - millions of customers' data potentially exposed, and people are already reporting emails and phone calls that could only have resulted from the personal data that came from this hack.

There are not many occasions of that sort of thing happening. That's why it is national news when they do happen.
Indeed plus Talk Talk are an ISP which makes things worse, & this is not the first occasion they've had an cyber attack it's the 3rd cyber attack on Talk Talk this year alone & the latest attack happened a couple of days ago, which Talk Talk didn't announce to the media until last night, probably due to media digging otherwise doubt Talk Talk would have announced anything, glad i left Talk Talk a couple of years ago, heads have got to roll.
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Old 23-10-2015, 22:32
Sylvester2007
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Been with Talk Talk, previously AOL, for donkeys years.

Fortunately i've only ever had two issues and I found how to fix them myself as the call centre in India just kept saying it was a problem with my hardware and would I like to upgrade. It also took 5-6 calls to different people to get the right login for for my broadband when went from dialup to broadband. The user/pass was fine it was the PPPoe stuff they told me that was wrong.

Always said I would leave when another issues arose but until now, it's all been good.
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Old 23-10-2015, 23:51
David Wright
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Been with Talk Talk, previously AOL, for donkeys years.

Fortunately i've only ever had two issues and I found how to fix them myself as the call centre in India just kept saying it was a problem with my hardware and would I like to upgrade. It also took 5-6 calls to different people to get the right login for for my broadband when went from dialup to broadband. The user/pass was fine it was the PPPoe stuff they told me that was wrong.

Always said I would leave when another issues arose but until now, it's all been good.
Yeah, I had a couple of issues when I went from dial up to Broadband but AOL was very good at resolving these (I used to love their Irish call centers, LOL )

The only other issue I ever had with AOL was when there was an email hack at the end of 2012... No idea how it happened but AOL eventually admitted our email passwords had been stolen from their database (note by this time they are basically merging with Talk Talk)

But I can't really fault AOL which is why I stayed with them from 2000 to when they became TalkTalk.

But after this fiasco definitely time for a change... Probably won't do anything until after Christmas (I figure while my details are in the hands of criminals it's probably better to be within TalkTalk umbrella initially) but next year we're done.
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Old 24-10-2015, 12:47
neo_wales
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I can't believe you're still defending them.

You can't draw parallels between this breach and others. Businesses do get routinely attacked. Your home router is constanltly being attacked. That's why they have decent IT security, so those attacks don't result in actual damage (or in the case of your router, there's nothing to attack).

In this case TT have been caught with their pants down - millions of customers' data potentially exposed, and people are already reporting emails and phone calls that could only have resulted from the personal data that came from this hack.

There are not many occasions of that sort of thing happening. That's why it is national news when they do happen.
I'm not as such defending them but I'm a sensible chap and don't panic, don't throw my toys out of the pram.

I can't believe the amount of panic regarding TT shown here by some members.
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Old 24-10-2015, 12:56
moox
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I'm not as such defending them but I'm a sensible chap and don't panic, don't throw my toys out of the pram.

I can't believe the amount of panic regarding TT shown here by some members.
The company has had 3 security breaches in a year. There are articles from at least a year ago pointing out absolutely trivial security flaws (anyone with basic IT knowledge would realise that it's both ridiculously basic and horrifying), and the response from TT when confronted is simply "yeah whatever we're fine".

It's like going to a hospital, seeing that the staff don't wash their hands or clean the beds or take proper precautions against infection, and then being happy when the nurse says "yeah it's fine because we're not putting our hands into people's mouths"

I agree that we don't know yet what has really happened, but their already low reputation deserves to sink further after all this.
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Old 24-10-2015, 12:58
chinchin
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How prescient was my thread?
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Old 24-10-2015, 16:00
ffa1
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They're ditching the 10% speedy payment discount from 1st December. So that's effectively an 11% price increase - and on top of the three price rises in the last 12 months (plus the increase on the free calls to landlines fee from £5 to £7.50.)

On top of that they can't even keep customers details encrypted.

Total joke of a company.

I am so annoyed by this whole fiasco.
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Old 24-10-2015, 20:19
Sylvester2007
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Yeah, I had a couple of issues when I went from dial up to Broadband but AOL was very good at resolving these (I used to love their Irish call centers, LOL )

The only other issue I ever had with AOL was when there was an email hack at the end of 2012... No idea how it happened but AOL eventually admitted our email passwords had been stolen from their database (note by this time they are basically merging with Talk Talk)

But I can't really fault AOL which is why I stayed with them from 2000 to when they became TalkTalk.

But after this fiasco definitely time for a change... Probably won't do anything until after Christmas (I figure while my details are in the hands of criminals it's probably better to be within TalkTalk umbrella initially) but next year we're done.
I'm unsure what I am doing. It's my account and bank account etc but i'll get moaned at like crazy if I mess up our connection and that could end up being worse than being hacked
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Old 25-10-2015, 16:43
jonmorris
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I can't believe the amount of panic regarding TT shown here by some members.
The word is anger, not panic.

I've had enough. Price hikes was one thing, but having had loads of spam, the calls about my router, and now this has made me say enough is enough.

I'm also angry at myself because by changing provider, I'm saving £15 a month. That's enough to make my Three mobile subscription effectively free now!
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Old 26-10-2015, 22:43
NaturalDancer
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The word is anger, not panic.

I've had enough. Price hikes was one thing, but having had loads of spam, the calls about my router, and now this has made me say enough is enough.

I'm also angry at myself because by changing provider, I'm saving £15 a month. That's enough to make my Three mobile subscription effectively free now!
How long do you have left on your contract with TT?
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Old 27-10-2015, 01:11
dpjonesy
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just want to know about talktalk I got bills for my internet that need to be payed soon what will happen are they still going take payment or will they take it after all this poo has happened
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Old 27-10-2015, 06:51
ney
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I have never been with Talk Talk but have always heard mixed review about them.
Someone I know though work is with Talk Talk and say there service is not that great but there street don't have Talk Talk fibre yet BT Infinity is in there area but again BT Infinity is only at some green cabs in there village that's a over mile or so to the west of where I stay.

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Old 27-10-2015, 09:13
zx50
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This today IN ADDITION to their major issues with spam:

TalkTalk website hit by outage, broadband customers also KO'd

http://www.theregister.co.uk/2015/10...lktalk_outage/

TalkTalk are constantly putting up their fees!
Any ISP can be hit with an attack like what happened to TalkTalk. No ISP out there is immune from what happened to TalkTalk. I can't say anything about the supposedly constantly rising of fees as I've not been with them long enough.
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Old 27-10-2015, 17:49
NaturalDancer
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Any ISP can be hit with an attack like what happened to TalkTalk. No ISP out there is immune from what happened to TalkTalk. I can't say anything about the supposedly constantly rising of fees as I've not been with them long enough.
The real problem is that customers' details weren't encrypted. As that's what people are complaining about, presumably other big companies would have customers' details encrypted.
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Old 27-10-2015, 18:14
moox
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Any ISP can be hit with an attack like what happened to TalkTalk. No ISP out there is immune from what happened to TalkTalk. I can't say anything about the supposedly constantly rising of fees as I've not been with them long enough.
Not immune, but it's clear TalkTalk haven't even made a start at protecting their website from potential attack.

Again, TalkTalk have had several successful data breaches this year. Other ISPs have had none?

If an ISP made reasonable precautions and then got attacked in some unprecedented way, then fair enough. But SQL injections are among the first things you should eliminate when building a system.

When the CEO is out saying "well we didn't need to encrypt as the law didn't say we had to", you know something is badly wrong with the way they do things. (let's forget that the law actually says you should make reasonable precautions and that would arguably include encryption if possible, and PCI compliance would require it).
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Old 27-10-2015, 20:29
Hurlley
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Talktalk were cheap and .... uncheerful. They are moving away from the discount model and are pushing more services to compete with BT and Sky. So far the only difference in their new strategy is the price going up!
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