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Old 05-02-2016, 10:38
barbeler
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If anyone is getting more than the occasional spam email, you only need to open a customer service ticket via your User Control Panel (or phone them if you have the patience) and they will apply a very effective filter, which rejects spoof email addresses from spammers.
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Old 05-02-2016, 11:02
chinchin
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If anyone is getting more than the occasional spam email, you only need to open a customer service ticket via your User Control Panel (or phone them if you have the patience) and they will apply a very effective filter, which rejects spoof email addresses from spammers.
Been there, done that. TalkTalk haven't done anything. I get hundreds every week and filter them out using MailWasher Free, but it really is a damn nuisance.
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Old 06-02-2016, 23:33
filmfan7
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Read today that they lost over 100,000 customers attributed to the scandal last year. BT and Sky were the two key beneficiaries.
Well at the moment Talk Talk have a new webmail system and its a nightmare ! so many people are complaining ,so cant belive some people are happy ,they are a minority ! I cant access any mail today !
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Old 07-02-2016, 08:02
zx50
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Well at the moment Talk Talk have a new webmail system and its a nightmare ! so many people are complaining ,so cant belive some people are happy ,they are a minority ! I cant access any mail today !
Been there, done that. TalkTalk haven't done anything. I get hundreds every week and filter them out using MailWasher Free, but it really is a damn nuisance.
There are other email services out there. You don't have to use TalkTalk's.
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Old 07-02-2016, 09:48
moox
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I wouldn't use an ISP email address these days. Makes it harder to move to another provider in the future.

When you can get an account from Gmail or Outlook or even Apple for free for life, there's no reason not to
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Old 13-02-2016, 04:33
neo_wales
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I wouldn't use an ISP email address these days. Makes it harder to move to another provider in the future.

When you can get an account from Gmail or Outlook or even Apple for free for life, there's no reason not to
Good common sense moox. I had ISP email from various providers over the years and realised what a pain in the bum it is when you switch companies. I used yahoo mail to start with then started using gmail...no problems.

I'm retired and travel a lot, I spend three months of the year on Gran Canaria plus other trips abroad (Americans call people like me 'snowbirds' lol ) and with gmail I can log on to my mail anywhere I have a connection.

Back to Talk Talk, last week my Youview PVR died and I phoned TT; and an Indian chap spoke to me and had no problem authorising a new box being sent out. The delivery date was set for the 19th, next week. I was told it would be between 12:00 and 15:00 and that a Brightsparks engineer would bring the box and install it free of charge. Anyway, yesterday (12th) I had a text from Royal Mail saying my 'order' would be delivered between 11:30 and 12:30 hours??? My new box arrived at noon minus the engineer lol.

I installed the box myself and phoned TT and cancelled the engineer's visit...good service I feel.
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Old 09-11-2016, 07:48
chinchin
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TalkTalk has been down for hours last night and the other day . No doubt this is their new improved fast broadband service they are promoting heavily. The only reason I haven't switched to someone else is I can't afford to. Avoid like the plague.
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Old 09-11-2016, 14:07
neo_wales
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TalkTalk has been down for hours last night and the other day . No doubt this is their new improved fast broadband service they are promoting heavily. The only reason I haven't switched to someone else is I can't afford to. Avoid like the plague.
So you have TT down for a few hours and tell folk to 'avoid like the plague' LOLLOL

TT have provided me a much better service/reliability than BT ever did.
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Old 09-11-2016, 14:11
JSemple3
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Glad to say my release from TT was successful yesterday and funny enough had at least a 8MB speed increase since going to plusnet. So happy that my TT hell is finally over
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Old 09-11-2016, 15:14
SkipTracer
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So you have TT down for a few hours and tell folk to 'avoid like the plague' LOLLOL

TT have provided me a much better service/reliability than BT ever did.
Much the same with mobile phone networks because the O2 signal is weak here so it must be the worst network everywhere.

Left TT over 2 years ago after 7 years with them and no problems whatsoever, now with VM for the faster speeds but will go back to TT if VM keep putting up their prices above inflation.
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Old 09-11-2016, 16:24
anthony david
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I've been with TT for many years, Tiscali before that. The service is very reliable which is just as well as their call centre is appalling if you do have any problems.
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Old 09-11-2016, 16:53
the-master
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Agree. Avoid like the plague (I'm an ex-customer). Hacked by kids - says it all.
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Old 09-11-2016, 20:42
kriss57
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Been with them many, many years, very few problems, and always had a good deal.
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Old 09-11-2016, 20:44
chinchin
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For those praising TalkTalk my phone and broadband were down for around 12 hours recently due to a TalkTalk outage recently and again the broadband was down all over the UK for many hours last night and this morning. I wanted to follow the Election drama and comment online!!!
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Old 09-11-2016, 20:49
kriss57
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Shit happens to everyone from time to time. Chucking the baby out with the bathwater is not always the best option, but each to their own. LOL
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Old 09-11-2016, 20:52
jjesso123
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For those praising TalkTalk my phone and broadband were down for around 12 hours recently due to a TalkTalk outage recently and again the broadband was down all over the UK for many hours last night and this morning. I wanted to follow the Election drama and comment online!!!
I was following the election thread all night, watching numerous different streams. Clearly your area had some kind of outage however there is nothing in news suggest widespread outage.

Now do you see people making threads slating EON for the electricity being out ? Nothing in this world is perfect, things go down websites paid online services, electric, stock markets. We live in a digital world and sadly this not perfect.

The funny thing is in most cases your internet will go down because of BT Maintenance planned or unplanned something totally out of your any ISP's control.
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Old 10-11-2016, 10:36
noise747
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TalkTalk has been down for hours last night and the other day . No doubt this is their new improved fast broadband service they are promoting heavily. The only reason I haven't switched to someone else is I can't afford to. Avoid like the plague.
What do you mean you can't afford to, do you mean that you can not afford to pay the connection fee that some asks for or the cost per month?

I admit the connection is a pain and if already on fibre then there should not be one, but save it up and switch if that is the problem, there are providers that are cheaper than Talk Talk these days and you would get that £25/£50 back by the saving you make.
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Old 10-11-2016, 10:41
noise747
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Glad to say my release from TT was successful yesterday and funny enough had at least a 8MB speed increase since going to plusnet. So happy that my TT hell is finally over
M<y plusnet connection seems to be better over the last couple of weeks than it have been for months, reliability have been good anyway, just the speed have been hit and miss, but now it seems to be topping 30Mb/s and staying there and even uploads is getting past 5Mb/s.

so I do not know what they have done, so well done to plusnet, still looking at other options, want to cut down the cost if I can.
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Old 10-11-2016, 11:20
barbeler
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For those praising TalkTalk my phone and broadband were down for around 12 hours recently due to a TalkTalk outage recently and again the broadband was down all over the UK for many hours last night and this morning. I wanted to follow the Election drama and comment online!!!
If it was down to TalkTalk, how come yours was down and mine wasn't? Could it just be that some local contractors were digging the road up around the cables, or perhaps that Openreach were working on the junction boxes?
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Old 10-11-2016, 11:26
jonmorris
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At the end of the day, I never had any real issues with TalkTalk - bar the hacking and my details getting compromised and EVEN NOW I get scam calls claiming to be from TalkTalk, assuming I'm still an account holder (I haven't been for over a year).

I'd love to see a more accurate TV advert from TalkTalk that shows a nice family relaxing, being called and conned out of money.. which is more of the impression I get of a firm that I've now chosen to boycott out of principle.

I may not stand up for everything I believe in (if I did, I'd perhaps not be able to buy from anyone, or eat anything, or talk to anyone!) but I do feel strongly that TalkTalk should not be allowed to use good PR and marketing to sweep a problem under the carpet. I firmly believe that even now TalkTalk will have my details on their system, so even leaving doesn't make you safe.
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Old 10-11-2016, 14:47
barbeler
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Been there, done that. TalkTalk haven't done anything. I get hundreds every week and filter them out using MailWasher Free, but it really is a damn nuisance.
And yet I get absolutely none at all apart from spam from that generated by some photo processing trial software that I signed up to after reading about it on here. If you're getting loads of spam you should run CCleaner every day to delete the hundreds of tracking cookies that accumulate through regular web surfing.
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Old 12-11-2016, 16:09
neo_wales
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I watched the election all night, online, my service never down.

When I moved from BT after months of connection problems and moved to TT my ADSL speeded up and stayed solid.

I won't slag off BT, they may not have worked for me but do for millions of other users; same with TT.

Tesco Bank got hacked last week, punters lost several million pounds yet I don't recall the 'hacked' TT punters getting more than silly phone calls? Tesco did refund but how many people will refuse to shop with them?
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Old 12-11-2016, 20:40
iniltous
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Originally Posted by barbeler;84514556o
If it was down to TalkTalk, how come yours was down and mine wasn't? Could it just be that some local contractors were digging the road up around the cables, or perhaps that Openreach were working on the junction boxes?
Or perhaps it was TT problem, just because your TT wasn't affected doesn't mean it wasn't a TT problem
I base my opinion on no evidence, much like your suggestion that it may have been OR
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Old 12-11-2016, 20:44
iniltous
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I was following the election thread all night, watching numerous different streams. Clearly your area had some kind of outage however there is nothing in news suggest widespread outage.

Now do you see people making threads slating EON for the electricity being out ? Nothing in this world is perfect, things go down websites paid online services, electric, stock markets. We live in a digital world and sadly this not perfect.

The funny thing is in most cases your internet will go down because of BT Maintenance planned or unplanned something totally out of your any ISP's control.
If an ISP uses LLU kit, doesnt use BT for backhaul or any interconnect ( they don't have to, plenty of alternatives) does you assertion that in most cases of Internet going down is because of BT ?
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Old 13-11-2016, 19:16
jjesso123
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If an ISP uses LLU kit, doesnt use BT for backhaul or any interconnect ( they don't have to, plenty of alternatives) does you assertion that in most cases of Internet going down is because of BT ?

Open reach are the only people that will do any work on a line regardless of who owns the equipment. Most outages will either be down to fault at exchange or rodent chewing some cables, or serve weather, or just planned maintenance.

Also the person I quoted stated it was 'national outage' before quickly editing there comment.

It's also fair to note that when there is a problem whether it's BT or talk talk. Talk talk very quickly put notice on there website, explaining everything that needs to known. I've had one outage in two years, and that was whole neighbourhood without broadband.

Have to say amount of post's slating broadband providers on this forum is becoming very boring especially when they lack any evidence or knowledge of how our broadband infrastructure works.

What's even worse it's same people time after time coming out with some bizarre stories, or going on about how a couple hours without internet is so horrible.
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