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Warning Don't Join TalkTalk!


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Old 13-11-2016, 19:59
kriss57
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Join Date: Apr 2006
Location: Essex
Posts: 521
Open reach are the only people that will do any work on a line regardless of who owns the equipment. Most outages will either be down to fault at exchange or rodent chewing some cables, or serve weather, or just planned maintenance.

Also the person I quoted stated it was 'national outage' before quickly editing there comment.

It's also fair to note that when there is a problem whether it's BT or talk talk. Talk talk very quickly put notice on there website, explaining everything that needs to known. I've had one outage in two years, and that was whole neighbourhood without broadband.

Have to say amount of post's slating broadband providers on this forum is becoming very boring especially when they lack any evidence or knowledge of how our broadband infrastructure works.

What's even worse it's same people time after time coming out with some bizarre stories, or going on about how a couple hours without internet is so horrible.
What he said, plus how many customers have TalkTalk got, yet week in week out you get the same half a dozen moaning on here about very little, and another half a dozen TalkTalk haters that just pile into ANY TalkTalk thread.
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Old 15-11-2016, 18:07
zx50
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Join Date: Dec 2004
Location: County Durham
Posts: 78,612
If it was down to TalkTalk, how come yours was down and mine wasn't? Could it just be that some local contractors were digging the road up around the cables, or perhaps that Openreach were working on the junction boxes?
Yeah, their lost connection could have been because of work being carried out in their area. My TalkTalk broadband service has been 99.99% active since I went to TalkTalk. Only once has their service been down for me and that was early on this year. Their service has been extremely reliable for me since I went to them.
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Old 19-11-2016, 00:29
CloudyE
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Join Date: Nov 2006
Location: Lancashire
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They are the worst ISP, so much hassle with their service and telephone daily harassment from their Indian call centre after making any kind of contact with Talk Talk. SO glad I switched to sky broadband.
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Old 20-11-2016, 14:49
neo_wales
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Join Date: Oct 2006
Location: South Wales/Gran Canaria
Posts: 8,294
I love talktalk, rock solid and reliable, by the way, they don't phone you.
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Old 19-12-2016, 12:17
Phred
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Join Date: Jun 2006
Posts: 1,131
I've been on TT since they first started.

Although our speed is abysmal (not TTs fault - everyone in our lane has very slow speeds, at present ours is a relatively fast 0.8), they have been reliable. The only actual outages have been beyond their control (tractor knocked down a telegraph pole, and a BT employee managed to switch ours and a neighbours connection at the cabinet)

Yes the few occasions I have needed to contact the helpline has been hard work - they work from a script and don't seem to be able to deviate from it, also I am slightly hard of hearing , and have difficulty with some Indian accents.

Overall I don't think any other supplier could be much better.
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Old 19-12-2016, 12:33
anthony david
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Join Date: Dec 2012
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I love talktalk, rock solid and reliable, by the way, they don't phone you.
I agree, I have been with them since the Tiscali days and although their call centre can be hard work they answer promptly, which is more than can be said for many other providers, and solve any problems. Having said that, their service is very reliable indeed, I can't remember when I last had any problems with it. They used to phone you up from time to time to try and sell you additional services but no longer do so.
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Old 19-12-2016, 18:00
neo_wales
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Join Date: Oct 2006
Location: South Wales/Gran Canaria
Posts: 8,294
Its good to see positive posts about TT, there are regular posters here who bang on about how bad they are and don't use the service. I had a bad time with BT and moved to TT but won't bash BT because millions of others have had good service from them.

BT are now the most moaned about ISP, Yahoo mail has again been hacked, cyber attacks happen everyday and aimed at all types of business...these are the times we live in so deal with it.

I store a lot of stuff on the 'cloud' but store the important stuff on hard drives at home, critical data is encrypted and stored as back up on the drives of family and friends as they do with me. Every DVD/blu ray I buy is ripped to drives and the DVD/blu ray disk is in the cupboard along with all the rest...hundreds of them; when the net does fail I'll still have thousands of hours of entertainment to look at.
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Old 21-12-2016, 16:21
anthony david
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Latest survey on broadband etc, BT seem poor compared with TT.

http://www.a516digital.com/2016/12/c...is-top-of.html
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Old 21-12-2016, 20:09
Roush
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Join Date: Mar 2011
Location: Hertfordshire
Posts: 2,935
Latest survey on broadband etc, BT seem poor compared with TT.

http://www.a516digital.com/2016/12/c...is-top-of.html
No surprise really considering BT had 2 major outages within 24 hours during Q3.

Good to see continued improvement from TalkTalk though.
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Old 22-12-2016, 23:25
Martin Phillp
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Join Date: Sep 2001
Location: London
Posts: 20,280
I've been with TalkTalk since 2014, on their ADSL2+ which largely worked fine thanks to being on a LLU and then upgrading to 76/20 VDSL in October.

There have been a couple of instances where I've had to contact the executive office for help, but have all been rectified. They were all slight billing issues.

As for the connection. Rock solid throughout with minimal dropouts overnight occasionally.
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Old 23-12-2016, 02:10
neo_wales
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Join Date: Oct 2006
Location: South Wales/Gran Canaria
Posts: 8,294
I returned from Gran Canaria, a couple of hours later my Tesco delivery arrived...no big deal but think about it. I ordered just over £300's worth of stuff when I was a couple of thousand miles away, the delivery truck has to come down a long and private road to the house...

I'm 62 and have been 'online' since the net first launched in the UK but think about it...sitting in Spain, ordering a food delivery, and it turning up in the UK. We live in remarkable times folks.

Tonight I spoke on the landline to friends in the States, sent out a load of emails to chums all over the world and am now off to bed.

Happy Christmas
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