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History HD Recordings fail |
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#1 |
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Forum Member
Join Date: Jun 2004
Location: Dumbarton,Scotland
Posts: 229
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History HD Recordings fail
Someone please do me a favour and tune to channel 379 and press the Info button and see if it says in blue above the program description Nat Geo HD because it is on my box and it's causing recordings on that channel to fail. Thankyou
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#2 |
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Forum Member
Join Date: Mar 2002
Location: essex
Posts: 805
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Quote:
Someone please do me a favour and tune to channel 379 and press the Info button and see if it says in blue above the program description Nat Geo HD because it is on my box and it's causing recordings on that channel to fail. Thankyou
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#3 |
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Forum Member
Join Date: Nov 2006
Posts: 189
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Quote:
Someone please do me a favour and tune to channel 379 and press the Info button and see if it says in blue above the program description Nat Geo HD because it is on my box and it's causing recordings on that channel to fail. Thankyou
I am test recording a few things at the moment and the first though it said Nat Geo HD did record the correct programme off of History HD If it persists will phone them back and tell them I think it is a software glitch as opposed to a box problem, I check my software on a regular basis and it was up to date. |
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#4 |
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Forum Member
Join Date: Jun 2004
Location: Dumbarton,Scotland
Posts: 229
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Yes exactly the same thing happened to me when I phoned.. total reset and all recordings lost
I even tried maintainace mode on the youview box and master reset on the router. but still the same problem. thankyou for your response acmold |
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#5 |
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Forum Member
Join Date: Nov 2006
Posts: 189
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Have phoned them three times this morning. It has been raised to a level two issue as they have had a number of complaints about the same thing from all over the UK. If you leave the icons settings on the EPG you can record History HD but it will read Nat Geo in the recording section. If you have the EPG set to text it will not work and channel 379 reads Nat Geo HD. It appears to be a glitch that happened yesterday.
There is also a problem on the History IPlayer, when I went to view Ice Road Truckers I got a programme about Ghosts or Witchcraft, this seems to be tied into it. Luckily the only recordings I lost were not for my viewing and they are all BBC programmes so they can be watched via IPlayer which appears to be working fine for BBC. |
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#6 |
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Forum Member
Join Date: Nov 2006
Posts: 189
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Spoken to a chap in the Tech department at length, when he tried the same version of box that I have he got the same problems as me.
Basically you can record History in SD or in HD but you will get it listed as Nat Geo HD, it appears it will record now. If you have your EPG switched to Text instead of Logos you get channel 379 listed as Nat Geo HD and it may not record, a bit hit and miss. All this is a You View problem and may well of started from a software update yesterday. There is no need to do a factory reset as this will not solve the problem. He also confirmed that there is a problem with the IPlayer on the History channel and again on his box he got a programme about Witchcraft when he should have got Ice Road Truckers. Mt box is a BT You View box it appears to be the only version that is effected. He has sent details to all relevant departments to put things right, though he said it may take a few days. When doing all this I noted that there had been another software update today. |
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#7 |
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Forum Member
Join Date: Jun 2004
Location: Dumbarton,Scotland
Posts: 229
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Recordings still failing I can watch them while they are being made. But as soon as the recording has finished it becomes a fail and unavailable to watch.
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#8 |
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Forum Member
Join Date: Nov 2006
Posts: 189
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Quote:
Recordings still failing I can watch them while they are being made. But as soon as the recording has finished it becomes a fail and unavailable to watch.
Have you got your EPG on Text or Logos? |
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#9 |
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Forum Member
Join Date: Jun 2004
Location: Dumbarton,Scotland
Posts: 229
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Switched the logos off and I managed to make recording a short while ago but according to the channel lineup I now have two Nat Geo HD channels on 373 and 379
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#10 |
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Forum Member
Join Date: Nov 2006
Posts: 189
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Yes that is what I get.
My recordings are now failing They have taken Ice Road Truckers of off IPlayer not only the wrong episode but the whole lot. |
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#11 |
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Forum Member
Join Date: Jun 2004
Location: Dumbarton,Scotland
Posts: 229
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I've just recorded ice road truckers on history channel and history HD simultaneously and the HD recording failed..It looked OK until the end and then fail..despite having the logos off..oh well.
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#12 |
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Forum Member
Join Date: Jun 2004
Location: Dumbarton,Scotland
Posts: 229
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Problem now seems to have been fixed. History HD Channel ident now showing correctly on EPG and programme information.
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#13 |
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Forum Member
Join Date: Nov 2006
Posts: 189
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Quote:
Problem now seems to have been fixed. History HD Channel ident now showing correctly on EPG and programme information.
Also the IPlayer has been sorted out. |
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