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Three just took £10 off me! :( |
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#1 |
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Forum Member
Join Date: Apr 2014
Posts: 652
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Three just took £10 off me! :(
Received a new bank debit card, updated my details on Three's site and they took £10 off me as a top up!
Not happy.
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#2 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
Received a new bank debit card, updated my details on Three's site and they took £10 off me as a top up!
Not happy.You read the page when you added the card, didn't you? Edit Just had a look, the warning they give about the £10 is actually point number 1 and they mention the £10 twice. Quote:
When you register your card we'll take a payment of £10 to verify the card details. We'll use this £10 to credit your 3 account immediately.
http://s19.postimg.org/7sp4diz0z/image.jpg
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#3 |
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Forum Member
Join Date: Apr 2014
Posts: 652
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No, I really didn't see that, how can you change details then? Do they refund the money after?
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#4 |
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Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,389
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Quote:
No, I really didn't see that, how can you change details then? Do they refund the money after?
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#5 |
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Forum Member
Join Date: Apr 2014
Posts: 652
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That's just bad practice, the top up is already there.
Well, it should cover all next year. |
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#6 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
No, I really didn't see that, how can you change details then? Do they refund the money after?
Quote:
When you register your card we'll take a payment of £10 to verify the card details. We'll use this £10 to credit your 3 account immediately.
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#7 |
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Forum Member
Join Date: Dec 2004
Location: Woore, Cheshire/Shropshire
Posts: 1,675
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Quote:
Received a new bank debit card, updated my details on Three's site and they took £10 off me as a top up!
Not happy.Annoyingly I've took the decision to leave it as it will cost me £100's in my personal time to sort the issue out but needless to say I Won't be recommending anyone to sign up with them... |
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#8 |
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Forum Member
Join Date: Apr 2014
Posts: 652
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When I joined, it only cost me £5 and 18 months later I'd only spent £2.50 thanks to all the free SIMs etc. I already had a card registered with Three and only wanted to change the details, but they insist on deleting an existing card and registering another one. Grr.
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#9 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
Not quite related but three took £10 off me when I left them saying in my bill it was an early cancellation fee, dispite my contract finishing in March and this being September,
Annoyingly I've took the decision to leave it as it will cost me £100's in my personal time to sort the issue out but needless to say I Won't be recommending anyone to sign up with them... |
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#10 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
When I joined, it only cost me £5 and 18 months later I'd only spent £2.50 thanks to all the free SIMs etc. I already had a card registered with Three and only wanted to change the details, but they insist on deleting an existing card and registering another one. Grr.
It even tells you that you can have more than one card. Personally, if I'd read that I would have thought "Great, I don't need to register now. I can do it when I need to top up" |
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#11 |
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Forum Member
Join Date: Dec 2004
Location: Woore, Cheshire/Shropshire
Posts: 1,675
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Why didn't you just contact the Exec office and ask for the refund, they are quite efficient and an email wouldn't take more than a few minutes to write and send, hardly £100s in personal time (unless you are Bill Gates).
Three were always great at sorting other issues but soon as the billing dept gets involved it always turned into a headache. |
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#12 |
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Forum Member
Join Date: Jul 2015
Posts: 87
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Quote:
That's just bad practice, the top up is already there.
Well, it should cover all next year. I'm on Three and just suckered myself into a £10 credit for a change of card. Duh. I use about £50 a year on my Three phone, so the tenner charge is OK.This has been covered before but Three PAYG credit didn't use to expire. Some say it does now if you don't have a 'chargeable event' every six months, or that it's still the case on older SIMS. None of mine has ever expired, even on the phone that lives with a dead battery in the car glove box, 'for emergencies.' 'Add-ons' do expire after 30 days. |
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#13 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
I always seemed to end up with a customer service operator that has a very bad grasp of the English language so don't want a £10 refund to turn into a massive issue
![]() Quote:
This has been covered before but Three PAYG credit didn't use to expire. Some say it does now if you don't have a 'chargeable event' every six months, or that it's still the case on older SIMS. None of mine has ever expired, even on the phone that lives with a dead battery in the car glove box, 'for emergencies.' If the networks didn't deactivate and reuse numbers that aren't being used there would eventually be a shortage of numbers. Here's the relevant term from the Three PAYG T&Cs: Quote:
9. Suspension of Three Services http://www.three.co.uk/ss/Satellite?...&ssbinary=true
9.1 We may Suspend any or all of the Three Services you use without notice if: (h) you have not activated a Pay As You Go Voucher on your account or undertaken any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Services for which a charge is made) using any credit or allowance on your account within the preceding 6 month period. |
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#14 |
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Forum Member
Join Date: Oct 2004
Posts: 14,640
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Quote:
Because I've had such bad experiences with three regarding anything on a money or contract front, I always seemed to end up with a customer service operator that has a very bad grasp of the English language so don't want a £10 refund to turn into a massive issue which knowing my experience of three will result in more charges and months and months of long phone calls to get out of a increasingly deeper hole.
Three were always great at sorting other issues but soon as the billing dept gets involved it always turned into a headache. ![]() Most companies have some sort of exec office with UK staff who are actually empowered to move mountains to make you happy. BT and Sky are examples I've had personal experience of. You can spend forever with customer services and get nowhere, or email the "CEO's" email address and see action quickly. e.g. BT, who totally messed up putting in a new line and broadband over a period of weeks. After emailing the "CEO" it was sorted in a week, with constant emails explaining progress and lots of credits to the account for the trouble |
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#15 |
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Forum Member
Join Date: Mar 2009
Posts: 14,545
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The £10 might be that months charge, all networks turn into rolling 30 day notice after the minimum term, you still have to pay that month.
People too readily go to the executive office over small amounts that could probably be explained by billing on 333 and if necessary refunded. |
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#16 |
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Forum Member
Join Date: Oct 2004
Posts: 14,640
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Quote:
The £10 might be that months charge, all networks turn into rolling 30 day notice after the minimum term, you still have to pay that month.
People too readily go to the executive office over small amounts that could probably be explained by billing on 333 and if necessary refunded. |
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#17 |
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Forum Member
Join Date: Mar 2009
Posts: 14,545
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Quote:
I wouldn't credit 3 with that much capability. I had to struggle with normal CS to get them to refund me a few quid because they charged me for calls that did not go through. They still didn't give me the full cost back but I couldn't be bothered to press even harder
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#18 |
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Forum Member
Join Date: Jul 2007
Posts: 3,986
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Quote:
The £10 might be that months charge, all networks turn into rolling 30 day notice after the minimum term, you still have to pay that month.
People too readily go to the executive office over small amounts that could probably be explained by billing on 333 and if necessary refunded. Quote:
The correct thing is to try first though and then complain if needed, not to clog up exec complaints with trivial things you haven't even raised with billing first.
Sorry, but the correct thing to do is that procedure that's the easiest and least complicated and gets a quick result. In this case and having experienced Three CS the correct thing for any non-standard problem is to email the Exec Office and let them sort it. |
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All times are GMT. The time now is 13:15.

Not happy.

I'm on Three and just suckered myself into a £10 credit for a change of card. Duh. I use about £50 a year on my Three phone, so the tenner charge is OK.
