Received a new bank debit card, updated my details on Three's site and they took £10 off me as a top up! 
Not happy.
Not happy.
Three just took £10 off me! :(
Originally Posted by Zebb:
“Received a new bank debit card, updated my details on Three's site and they took £10 off me as a top up! Not happy.”
“Received a new bank debit card, updated my details on Three's site and they took £10 off me as a top up!
Not happy.”
There is a warning on the page where you register your card that says as soon as you register a new card they process a £10 top up to authenticate the card.
You read the page when you added the card, didn't you?
Edit
Just had a look, the warning they give about the £10 is actually point number 1 and they mention the £10 twice.
Quote:
“When you register your card we'll take a payment of £10 to verify the card details. We'll use this £10 to credit your 3 account immediately.”
“When you register your card we'll take a payment of £10 to verify the card details. We'll use this £10 to credit your 3 account immediately.”
http://s19.postimg.org/7sp4diz0z/image.jpg
Originally Posted by Zebb:
“No, I really didn't see that, how can you change details then? Do they refund the money after?”
“No, I really didn't see that, how can you change details then? Do they refund the money after?”
No it added to your PAYG account, which you can use for a top up in future. You should find next time you top up there is already £10 credit.
Originally Posted by Zebb:
“No, I really didn't see that, how can you change details then? Do they refund the money after?”
“No, I really didn't see that, how can you change details then? Do they refund the money after?”
It tells you that they credit it to your account.
Quote:
“When you register your card we'll take a payment of £10 to verify the card details. We'll use this £10 to credit your 3 account immediately.”
“When you register your card we'll take a payment of £10 to verify the card details. We'll use this £10 to credit your 3 account immediately.”
Originally Posted by Zebb:
“Received a new bank debit card, updated my details on Three's site and they took £10 off me as a top up! Not happy.”
“Received a new bank debit card, updated my details on Three's site and they took £10 off me as a top up!
Not happy.”
Not quite related but three took £10 off me when I left them saying in my bill it was an early cancellation fee, dispite my contract finishing in March and this being September,
Annoyingly I've took the decision to leave it as it will cost me £100's in my personal time to sort the issue out but needless to say I Won't be recommending anyone to sign up with them...
When I joined, it only cost me £5 and 18 months later I'd only spent £2.50 thanks to all the free SIMs etc. I already had a card registered with Three and only wanted to change the details, but they insist on deleting an existing card and registering another one. Grr.
Originally Posted by jaffboy151:
“Not quite related but three took £10 off me when I left them saying in my bill it was an early cancellation fee, dispite my contract finishing in March and this being September,
Annoyingly I've took the decision to leave it as it will cost me £100's in my personal time to sort the issue out but needless to say I Won't be recommending anyone to sign up with them...”
“Not quite related but three took £10 off me when I left them saying in my bill it was an early cancellation fee, dispite my contract finishing in March and this being September,
Annoyingly I've took the decision to leave it as it will cost me £100's in my personal time to sort the issue out but needless to say I Won't be recommending anyone to sign up with them...”
Why didn't you just contact the Exec office and ask for the refund, they are quite efficient and an email wouldn't take more than a few minutes to write and send, hardly £100s in personal time (unless you are Bill Gates).
Originally Posted by Zebb:
“When I joined, it only cost me £5 and 18 months later I'd only spent £2.50 thanks to all the free SIMs etc. I already had a card registered with Three and only wanted to change the details, but they insist on deleting an existing card and registering another one. Grr.”
“When I joined, it only cost me £5 and 18 months later I'd only spent £2.50 thanks to all the free SIMs etc. I already had a card registered with Three and only wanted to change the details, but they insist on deleting an existing card and registering another one. Grr.”
Considering it says in bold text exactly what will happen I think you need to put this down to your mistake.
It even tells you that you can have more than one card.
Personally, if I'd read that I would have thought "Great, I don't need to register now. I can do it when I need to top up"
Originally Posted by d123:
“Why didn't you just contact the Exec office and ask for the refund, they are quite efficient and an email wouldn't take more than a few minutes to write and send, hardly £100s in personal time (unless you are Bill Gates).”
“Why didn't you just contact the Exec office and ask for the refund, they are quite efficient and an email wouldn't take more than a few minutes to write and send, hardly £100s in personal time (unless you are Bill Gates).”
Because I've had such bad experiences with three regarding anything on a money or contract front, I always seemed to end up with a customer service operator that has a very bad grasp of the English language so don't want a £10 refund to turn into a massive issue which knowing my experience of three will result in more charges and months and months of long phone calls to get out of a increasingly deeper hole.
Three were always great at sorting other issues but soon as the billing dept gets involved it always turned into a headache.
Originally Posted by Zebb:
“That's just bad practice, the top up is already there.
Well, it should cover all next year.”
“That's just bad practice, the top up is already there.
Well, it should cover all next year.”
I'm on Three and just suckered myself into a £10 credit for a change of card. Duh. I use about £50 a year on my Three phone, so the tenner charge is OK.This has been covered before but Three PAYG credit didn't use to expire. Some say it does now if you don't have a 'chargeable event' every six months, or that it's still the case on older SIMS. None of mine has ever expired, even on the phone that lives with a dead battery in the car glove box, 'for emergencies.'
'Add-ons' do expire after 30 days.
Originally Posted by jaffboy151:
“I always seemed to end up with a customer service operator that has a very bad grasp of the English language so don't want a £10 refund to turn into a massive issue”
“I always seemed to end up with a customer service operator that has a very bad grasp of the English language so don't want a £10 refund to turn into a massive issue”
You know, you really shouldn't describe the Scots like that, they have had a good grasp of English when I've interacted with them.
Originally Posted by Textmainiac:
“
This has been covered before but Three PAYG credit didn't use to expire. Some say it does now if you don't have a 'chargeable event' every six months, or that it's still the case on older SIMS. None of mine has ever expired, even on the phone that lives with a dead battery in the car glove box, 'for emergencies.' ”
“
This has been covered before but Three PAYG credit didn't use to expire. Some say it does now if you don't have a 'chargeable event' every six months, or that it's still the case on older SIMS. None of mine has ever expired, even on the phone that lives with a dead battery in the car glove box, 'for emergencies.' ”
Every network in the country has a chargeable event term, some are shorter that 180 days (which is what most networks are, including Three).
If the networks didn't deactivate and reuse numbers that aren't being used there would eventually be a shortage of numbers.
Here's the relevant term from the Three PAYG T&Cs:
Quote:
“9. Suspension of Three Services
9.1 We may Suspend any or all of the Three Services you use without notice if:
(h) you have not activated a Pay As You Go Voucher on your account or undertaken any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Services for which a charge is made) using any credit or allowance on your account within the preceding 6 month period.”
“9. Suspension of Three Services
9.1 We may Suspend any or all of the Three Services you use without notice if:
(h) you have not activated a Pay As You Go Voucher on your account or undertaken any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Services for which a charge is made) using any credit or allowance on your account within the preceding 6 month period.”
http://www.three.co.uk/ss/Satellite?...&ssbinary=true
Originally Posted by jaffboy151:
“Because I've had such bad experiences with three regarding anything on a money or contract front, I always seemed to end up with a customer service operator that has a very bad grasp of the English language so don't want a £10 refund to turn into a massive issue which knowing my experience of three will result in more charges and months and months of long phone calls to get out of a increasingly deeper hole.
Three were always great at sorting other issues but soon as the billing dept gets involved it always turned into a headache.”
“Because I've had such bad experiences with three regarding anything on a money or contract front, I always seemed to end up with a customer service operator that has a very bad grasp of the English language so don't want a £10 refund to turn into a massive issue which knowing my experience of three will result in more charges and months and months of long phone calls to get out of a increasingly deeper hole.
Three were always great at sorting other issues but soon as the billing dept gets involved it always turned into a headache.”
3's exec office is UK based (Glasgow I think?). Or are you saying something about the Glasgow accent?
Most companies have some sort of exec office with UK staff who are actually empowered to move mountains to make you happy. BT and Sky are examples I've had personal experience of. You can spend forever with customer services and get nowhere, or email the "CEO's" email address and see action quickly. e.g. BT, who totally messed up putting in a new line and broadband over a period of weeks. After emailing the "CEO" it was sorted in a week, with constant emails explaining progress and lots of credits to the account for the trouble
The £10 might be that months charge, all networks turn into rolling 30 day notice after the minimum term, you still have to pay that month.
People too readily go to the executive office over small amounts that could probably be explained by billing on 333 and if necessary refunded.
People too readily go to the executive office over small amounts that could probably be explained by billing on 333 and if necessary refunded.
Originally Posted by Thine Wonk:
“The £10 might be that months charge, all networks turn into rolling 30 day notice after the minimum term, you still have to pay that month.
People too readily go to the executive office over small amounts that could probably be explained by billing on 333 and if necessary refunded.”
“The £10 might be that months charge, all networks turn into rolling 30 day notice after the minimum term, you still have to pay that month.
People too readily go to the executive office over small amounts that could probably be explained by billing on 333 and if necessary refunded.”
I wouldn't credit 3 with that much capability. I had to struggle with normal CS to get them to refund me a few quid because they charged me for calls that did not go through. They still didn't give me the full cost back but I couldn't be bothered to press even harder
Originally Posted by moox:
“I wouldn't credit 3 with that much capability. I had to struggle with normal CS to get them to refund me a few quid because they charged me for calls that did not go through. They still didn't give me the full cost back but I couldn't be bothered to press even harder”
“I wouldn't credit 3 with that much capability. I had to struggle with normal CS to get them to refund me a few quid because they charged me for calls that did not go through. They still didn't give me the full cost back but I couldn't be bothered to press even harder”
The correct thing is to try first though and then complain if needed, not to clog up exec complaints with trivial things you haven't even raised with billing first.
Originally Posted by Thine Wonk:
“The £10 might be that months charge, all networks turn into rolling 30 day notice after the minimum term, you still have to pay that month.
People too readily go to the executive office over small amounts that could probably be explained by billing on 333 and if necessary refunded.”
“The £10 might be that months charge, all networks turn into rolling 30 day notice after the minimum term, you still have to pay that month.
People too readily go to the executive office over small amounts that could probably be explained by billing on 333 and if necessary refunded.”
He says is was an incorrectly applied early termination charge, didn't you read the thread?
Originally Posted by Thine Wonk:
“The correct thing is to try first though and then complain if needed, not to clog up exec complaints with trivial things you haven't even raised with billing first.”
“The correct thing is to try first though and then complain if needed, not to clog up exec complaints with trivial things you haven't even raised with billing first.”
Who says that's the correct way and other ways are not allowed? You? When were you put in charge of how to make contact with Three?
Sorry, but the correct thing to do is that procedure that's the easiest and least complicated and gets a quick result. In this case and having experienced Three CS the correct thing for any non-standard problem is to email the Exec Office and let them sort it.
