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BT Billings are a disgrace |
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#1 |
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Forum Member
Join Date: May 2008
Location: Romford
Posts: 849
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BT Billings are a disgrace
BTs billing department are a disgrace.
For 4 months i have been over charged for something I don't have. For 4 months they tell me they will remove it. Never happens. Every month I spend 20 minutes on the phone telling them I don't have BT infinity 1 & 2 - just BT infinity 2. Utter joke. Amateurs. |
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#2 |
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Forum Member
Join Date: Jan 2002
Posts: 5,187
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If you've told them 4 times and they still haven't fixed it, I'd suggest you escalate it to the BT customer service folks, and to Ofcom if that doesn't work.
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#3 |
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Forum Member
Join Date: Jun 2005
Location: UK
Posts: 68
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I had the same problem for months double charged line rental and broadband. Posted here and was all sorted out by the mods.
https://community.bt.com/t5/Billing-...s/ct-p/Billing |
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#4 |
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Forum Member
Join Date: Jul 2000
Location: UK
Posts: 8,098
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Quote:
I had the same problem for months double charged line rental and broadband. Posted here and was all sorted out by the mods.
https://community.bt.com/t5/Billing-...s/ct-p/Billing |
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