I'm after some advice please
I joined Vodafone on 17 May from EE on a 12 month SIM only deal and have had issues since then. When I joined the SIM they gave me wasn't configured correctly and my details had been setup on their backend systems incorrectly. After 2 weeks the local shop told me they would cancel the original SIM and give me a new SIM. At that point I ported my existing number from EE in
Cut a long story short, the temporary SIM they gave me somehow has been left on my account despite not appearing anywhere when I log into "my account" and also when the local Vodafone shop check their backend system. The shop manager has spent hours to his credit each month calling HQ and trying to get this sorted and each time has to get a credit for £32 applied to my account as the direct debit they take out includes line rental for my number and also this temp number
Each month I've had to visit him in the shop and he's spent time having to explain it to HQ and the cycle continues
Last month despite assurances again it had been resolved I was charged again. The only way I have of seeing is waiting for my bill to be generated and check to see if this additional SIM is included. I emailed the Chief Exec and explained and said I've had this for 5 months out of a 12 month contract and please release me from my contract
Then I received 2 calls from their Indian call centre "customer relations" who I must say have been pretty rude in how they've spoken given the nature of the complaint
I was given assurances again that this temp number had been removed and I wouldn't be charged. They refused to release me without paying £190 termination fee. I asked for compensation but was told they hadn't done anything wrong to compensate but would give me 1 months line rental
Low and behold on my latest bill the temp number is still there. did an online chat session earlier to get it removed and was told the £32 credit wasn't compensation and it was the team waiving charges that were added to my bill!
Don't really know where to go with this now
Thanks
Neil
I joined Vodafone on 17 May from EE on a 12 month SIM only deal and have had issues since then. When I joined the SIM they gave me wasn't configured correctly and my details had been setup on their backend systems incorrectly. After 2 weeks the local shop told me they would cancel the original SIM and give me a new SIM. At that point I ported my existing number from EE in
Cut a long story short, the temporary SIM they gave me somehow has been left on my account despite not appearing anywhere when I log into "my account" and also when the local Vodafone shop check their backend system. The shop manager has spent hours to his credit each month calling HQ and trying to get this sorted and each time has to get a credit for £32 applied to my account as the direct debit they take out includes line rental for my number and also this temp number
Each month I've had to visit him in the shop and he's spent time having to explain it to HQ and the cycle continues
Last month despite assurances again it had been resolved I was charged again. The only way I have of seeing is waiting for my bill to be generated and check to see if this additional SIM is included. I emailed the Chief Exec and explained and said I've had this for 5 months out of a 12 month contract and please release me from my contract
Then I received 2 calls from their Indian call centre "customer relations" who I must say have been pretty rude in how they've spoken given the nature of the complaint
I was given assurances again that this temp number had been removed and I wouldn't be charged. They refused to release me without paying £190 termination fee. I asked for compensation but was told they hadn't done anything wrong to compensate but would give me 1 months line rental
Low and behold on my latest bill the temp number is still there. did an online chat session earlier to get it removed and was told the £32 credit wasn't compensation and it was the team waiving charges that were added to my bill!
Don't really know where to go with this now
Thanks
Neil