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Old 21-04-2005, 23:59
tobykim
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Got a phone (pay as you go) I think it's a Motorola bought in Argos as Xmas. Been returned once as faulty now the same fault has appeared again (I believe the phone was replaced the first time). Any ideas if I can change the phone for another type as this one is driving me nuts. Only problem is there is only an Argos store here no mobile shops at all. Any comments greatly appreciated
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Old 22-04-2005, 00:02
g212vkl
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did u return the phone with in the 16 day money back thing they do first time round? if so thats the only reason why they replaced it.... now you only have your manufacturers warranty which you need to take up with a service centre t-moble or carphone warehouse
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Old 22-04-2005, 00:11
tobykim
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Ni it wasn't returned within the 16 days it was sent away and replaced
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Old 22-04-2005, 00:32
g212vkl
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same thing will prob occur this time...all they are doing is using manufacturers warranty..most places do this unless its a express repair centre where they do it on the spot....all they do is repair it either way.....
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Old 22-04-2005, 11:11
crazyjim72
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Originally Posted by g212vkl
same thing will prob occur this time...all they are doing is using manufacturers warranty..most places do this unless its a express repair centre where they do it on the spot....all they do is repair it either way.....
Since it is your second fault,same fault they may refund you the money,if you push for it,ask to see the mananger.
Always works to talk to the manager,some people in Argos are jobworths
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Old 22-04-2005, 18:32
thesimsaddict
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when i had to do the same tmobile said to take it back to the place you bought it from!
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Old 22-04-2005, 18:39
BexTech
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Originally Posted by thesimsaddict
when i had to do the same tmobile said to take it back to the place you bought it from!
It's like anything you buy your contract and contact is with the retailer, it is up to the retailer to refund, replace or send for repair.

http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm

Q6. Is it true that I have to complain to the manufacturer?

No. You bought the goods from the trader, not the manufacturer, and the trader is liable for any breaches of contract (unless he was acting as the manufacturer's agent).
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